We’ve only been using Mergify for a few weeks, but we’re already seeing the difference. It catches duplicate orders and merges them before we even notice — saving us so much on packaging and shipping. It’s also helped us reduce fulfillment errors. Super happy with this app!

I run a small handmade products store and every shipping cost matters. Mergify has helped me save significantly by grouping orders automatically. Even better, my customers love that they receive everything in one package. It's improved our reviews!

Fantastic tool. We installed Mergify right before the holidays and it handled a large number of orders flawlessly. Our team was already stretched, and this really helped us cut down on repetitive tasks and manual checks. We'll be keeping it long-term for sure.

We love how Mergify doesn’t just blindly merge orders — it actually gives us control. You can decide how long to wait between orders, which customers are eligible, and more. It’s smart automation, not just automation for the sake of it. Worth every penny

Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers. Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.

The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded on the merged orders....so any merged order ships for free regardless of the total. This app is the best option for our business which has LOTS of multiple customer orders each month but it's far from a good solution.

Honestly, I was expecting to run into bugs, but Mergify has been incredibly stable. No hiccups so far and the interface is clean and simple. Great support too — they helped us understand how to fine-tune the settings for our store’s workflow.

Mergify is now a core part of how we manage our order fulfillment. We get tons of add-on orders after customers check out, and this app makes it easy to combine everything and ship it all at once. It’s saving us real money and reducing confusion.

This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.

Mergify has made managing our subscription orders so much easier. We get a lot of customers who place multiple orders in a week, and now everything is combined automatically. Fewer shipments, lower costs, and fewer headaches. Works like a charm.

Had a network issue that broke Mergify’s integration. Initially, support was slow, but when they finally replied, they stayed late to troubleshoot. Fixed everything in 2 days. Give them a chance—they’re human!

The best part about Mergify is how hands-off it is. Once you set up your automation rules, it quietly does its job in the background. It doesn’t interfere with our normal fulfillment process or mess with inventory counts. It’s been a very reliable tool.

We came back to Mergify after trying a few alternatives — none of them worked as smoothly. This app is clearly built with real merchant needs in mind. Merging rules are easy to set up and the logic behind them is spot-on. It’s like having an extra team member handling logistics.

This app has made our shipping process smarter and cheaper. Very happy with how it integrates with our store

DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!

Highly customizable and reliable. Our inventory and sales data remain accurate even after merging orders.

We’ve saved hundreds of dollars already thanks to Mergify! The automated rules feature is fantastic.

This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!

I love how Mergify suggests orders to merge — it’s made our operations way more efficient. Highly recommended!

There are frequent issues, and it’s unfortunate that customer service hasn’t replied. Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or disabled, making direct communication impossible. We are experiencing the same issue across multiple stores, so this is clearly not an isolated case. Please be cautious and avoid using this App.