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Customer reviews: Mergify: Merge, Combine Orders

Develop by BestApper

Reviews (30)

Overall rating
4.2

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

GlowBloom Skincare

Dec 10, 2024  on Shopify

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Luminous Comforts

Dec 10, 2024  on Shopify

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

Chic Charms Jewelry

Dec 07, 2024  on Shopify

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

TechWraps & Tunes

Dec 07, 2024  on Shopify

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

Smart Deals

Dec 05, 2024  on Shopify

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Blizzard Bliss

Dec 05, 2024  on Shopify

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

Bark Avenue

Dec 05, 2024  on Shopify

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.

Pawfect Presents

Dec 04, 2024  on Shopify

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.

Koss Design

Sep 13, 2024  on Shopify

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Koss Design

Sep 05, 2024  on Shopify

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app...

Take My Hand apparel

Jul 10, 2024  on Shopify

Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.

Maximo Shop

Apr 25, 2024  on Shopify

Mergify is highly customizable, allowing me to easily integrate it with our current fulfillment process. The support team is very helpful, making the integration process smooth and hassle-free. I highly recommend!

Palkhi Fashion

Apr 07, 2024  on Shopify

Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Kenal Shop

Apr 07, 2024  on Shopify

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

Stanley sky

Apr 02, 2024  on Shopify

With seamless order merging, we've cut shipping costs and improved efficiency. Customization options and suggested orders make decision-making a breeze. Highly recommend!

Victory Purchase

Mar 28, 2024  on Shopify

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Barkley

Feb 26, 2024  on Shopify

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

CUDDLY

Jan 04, 2024  on Shopify

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality. We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

Elie’s Bows

Dec 05, 2023  on Shopify

Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points. Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated. =========== Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge. (DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)

Polylush

Aug 30, 2023  on Shopify

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

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