I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs (Reached out after review but still have no solved my issue what so ever, they REFUSE to help, no one will ever help you with this app)

I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app...

Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.

Mergify is highly customizable, allowing me to easily integrate it with our current fulfillment process. The support team is very helpful, making the integration process smooth and hassle-free. I highly recommend!

Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

With seamless order merging, we've cut shipping costs and improved efficiency. Customization options and suggested orders make decision-making a breeze. Highly recommend!

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality. We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.