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Customer reviews: Mergify: Combine, Merge Orders

Develop by Shopify

Reviews (46)

Overall rating
4.5

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Prime Solex

Dec 02, 2025  on Shopify

Mergify Combine Merge Order makes merging pull requests predictable and safe. Create ordered merge queues, combine dependent PRs, enforce checks, and let your team ship faster — without manual babysitting.

Smitty's Pet Store

Nov 28, 2025  on Shopify

Mergify makes managing my Shopify store easy. It merges duplicates accurately, runs smoothly, and the support team is responsive. Highly recommended.

Amirah Boutique

Nov 26, 2025  on Shopify

Mergify has made managing my Shopify store so much easier. Merging duplicate products and variants is quick, clean, and completely error-free. The interface is simple, and the app runs smoothly. Their support team is also very responsive. Highly recommended!

Purplecat Traders

Nov 21, 2025  on Shopify

Fantastic support team! They built a custom feature just for us, and it works flawlessly. Fast replies, smooth communication, and truly dedicated service.

SPRiNG

Nov 19, 2025  on Shopify

A truly reliable order-merging app! Mergify is exactly the kind of Shopify app you want in your toolkit. It automatically merges orders based on clear, customizable criteria, and the whole system feels solid and well-engineered. Every parameter you might need is there, which makes the setup flexible without being complicated. The support team is also excellent — fast, friendly, and genuinely helpful whenever you need them. Since installing Mergify, our operations run more smoothly and we’ve saved a lot of time. Highly recommended for any store looking to streamline its fulfillment workflow.

Cyber Cart

Nov 18, 2025  on Shopify

Mergify has totally streamlined our fulfillment — the Smart Suggestions automatically spot orders I would’ve missed merging, and we’re saving on packaging and shipping every week

Synergy

Nov 17, 2025  on Shopify

We run a subscription‑based store and often customers add extra items after checkout. Mergify catches those add‑ons and merges them seamlessly. Our subscribers love it.

Snout

Nov 15, 2025  on Shopify

Mergify has been one of the greatest additions to our store. Smooth integration, clean merges, and actual cost savings. Love it.

Chic Apparel

Nov 15, 2025  on Shopify

Amazing support team! They went above and beyond to develop a custom feature we needed, and now it works perfectly. Quick responses, great communication, and real dedication to helping their users. Highly recommended!

59Balloons

Nov 15, 2025  on Shopify

For a small business, Mergify is a valuable, time saving solution especially for international orders where product information and HS codes need to be included with information in the label. It’s very easy to use and is an app I highly regard.

MM LONDON

Nov 11, 2025  on Shopify

Super handy tool! I used to merge orders manually, which took forever. Now everything’s automatic — one click and the system sorts it out. It’s made our workflow so much smoother

cartcrush4

Nov 11, 2025  on Shopify

Great idea and mostly works fine, but if you use a high volume of orders or third-party reward modules, be cautious: there are reports of inventory or point-tracking quirks after merges

cartculture5

Nov 10, 2025  on Shopify

The Smart Suggestions feature is amazing — it finds orders to merge automatically and we just approve them.

bloomistry6

Nov 10, 2025  on Shopify

Love how flexible the rule-settings are. We tailored Mergify to match how we operate instead of having to adapt our workflow to the app — huge plus.

shopverse70

Nov 07, 2025  on Shopify

We’ve just started using this app and it’s already proving to be one of the most useful tools we’ve installed… helping us save on costs.

Gemma's Hope Shop

Oct 15, 2025  on Shopify

Says there is a free plan but you can't do anything unless you pay for the $10 plan at a minimum. Waste of time and misleading

Resparked

Oct 14, 2025  on Shopify

Amazing support team! They went above and beyond to develop a custom feature we needed, and now it works perfectly. Quick responses, great communication, and real dedication to helping their users. Highly recommended!

Guriyia Shop

Oct 10, 2025  on Shopify

At first, we installed Mergify just to test it during a promo weekend. Now it is permanent. It saves us hours of manual checks and prevented shipping duplicate orders to the same address

Merigold Kids

Oct 08, 2025  on Shopify

Had a question about inventory counts and support was able to quickly explain how to adjust settings.

Legacy Health US

Oct 07, 2025  on Shopify

We run a subscription-based store and often customers add extra items after checkout. Mergify catches those add-ons and merges them seamlessly. Our subscribers love it.

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