This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.

Mergify has made managing our subscription orders so much easier. We get a lot of customers who place multiple orders in a week, and now everything is combined automatically. Fewer shipments, lower costs, and fewer headaches. Works like a charm.

Had a network issue that broke Mergify’s integration. Initially, support was slow, but when they finally replied, they stayed late to troubleshoot. Fixed everything in 2 days. Give them a chance—they’re human!

The best part about Mergify is how hands-off it is. Once you set up your automation rules, it quietly does its job in the background. It doesn’t interfere with our normal fulfillment process or mess with inventory counts. It’s been a very reliable tool.

We came back to Mergify after trying a few alternatives — none of them worked as smoothly. This app is clearly built with real merchant needs in mind. Merging rules are easy to set up and the logic behind them is spot-on. It’s like having an extra team member handling logistics.

This app has made our shipping process smarter and cheaper. Very happy with how it integrates with our store

DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!

Highly customizable and reliable. Our inventory and sales data remain accurate even after merging orders.

We’ve saved hundreds of dollars already thanks to Mergify! The automated rules feature is fantastic.

This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!

I love how Mergify suggests orders to merge — it’s made our operations way more efficient. Highly recommended!

There are frequent issues, and it’s unfortunate that customer service hasn’t replied. Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or disabled, making direct communication impossible. We are experiencing the same issue across multiple stores, so this is clearly not an isolated case. Please be cautious and avoid using this App.

Mergify has saved us so much on shipping costs! The manual and automatic merging options are super flexible and easy to use

I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails. EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!

I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails.

I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs (Reached out after review but still have no solved my issue what so ever, they REFUSE to help, no one will ever help you with this app)

I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.