Reviews: Bazaarvoice Reviews & Photos

Customer reviews: Bazaarvoice Reviews & Photos

Reviews (11)

Overall rating

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5

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What Merchants Think

Merchants have mixed feelings about "Bazaarvoice Reviews & Photos". While some appreciate the platform's positive impact on conversion rates and its integration capabilities, others express dissatisfaction due to difficulties with customer service, clunky user experience, and unmet expectations regarding features and review collection effectiveness.

Key Strengths

Positive impact on conversion rates and organic search rankings (SEO).
Experienced team providing good implementation support.
Appealing design and presentation of reviews on sites.
Effective review syndication with partner sites.

Common Concerns

Customer service is generally slow and unhelpful.
High costs with unsatisfactory return on investment (ROI).
Struggles with syndication and incentivizing reviews.
The platform is described as clunky and outdated.
Contracts are rigid, causing frustration among users.
Review collection and email functionalities seen as ineffective and cumbersome.

Final Thoughts

While "Bazaarvoice Reviews & Photos" offers valuable features such as improved product page performance and syndication, the platform's inadequacies in customer support, pricing, and usability limit its overall appeal. Merchants should weigh these factors according to their specific needs before committing to the service.

TarpSOS

Dec 17, 2025 on Shopify

Enice was fantastic to work with—very responsive and really took the time to understand my concerns and the overall project. Jackson and Parvati were also great and made sure everything got done efficiently and correctly. Overall, a very positive experience with the whole team.

Forté Pharma

Nov 14, 2025 on Shopify

Nous utilisons Bazaarvoice depuis maintenant deux ans et nous en sommes pleinement satisfaits. La solution a eu un réel impact sur nos performances : elle a contribué à améliorer significativement le taux de conversion de nos pages produits, tout en augmentant le temps passé par les utilisateurs sur celles-ci. Nous avons également constaté une amélioration notable de notre référencement organique grâce à l’intégration des contenus générés par les utilisateurs. Une solution fiable, efficace et réellement créatrice de valeur pour nos parcours digitaux.

PHYTO USA

Dec 01, 2024 on Shopify

Our team is very pleased with the implementation of this app on our Shopify store. The Bazaarvoice team provided excellent support, ensuring we had everything needed for a smooth transition. The design and presentation of the reviews on our site are fantastic, and we especially love the functionality of filtering reviews provided by their team.