What Merchants Think

Merchants have mixed feelings about "Bazaarvoice Reviews & Photos". While some appreciate the platform's positive impact on conversion rates and its integration capabilities, others express dissatisfaction due to difficulties with customer service, clunky user experience, and unmet expectations regarding features and review collection effectiveness.

Key Strengths

• Positive impact on conversion rates and organic search rankings (SEO).
• Experienced team providing good implementation support.
• Appealing design and presentation of reviews on sites.
• Effective review syndication with partner sites.

Common Concerns

• Customer service is generally slow and unhelpful.
• High costs with unsatisfactory return on investment (ROI).
• Struggles with syndication and incentivizing reviews.
• The platform is described as clunky and outdated.
• Contracts are rigid, causing frustration among users.
• Review collection and email functionalities seen as ineffective and cumbersome.

Final Thoughts

While "Bazaarvoice Reviews & Photos" offers valuable features such as improved product page performance and syndication, the platform's inadequacies in customer support, pricing, and usability limit its overall appeal. Merchants should weigh these factors according to their specific needs before committing to the service.