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Customer reviews: Kodbar: Print Barcode Labels

Reviews (29)

Overall rating
3.6

What Merchants Think

Merchants generally appreciate "Kodbar: Print Barcode Labels" for its helpful features and efficient customer service. Many users commend the app for its ability to handle complex barcode labeling needs, while others have expressed dissatisfaction with certain operational issues and customer support.

Key Strengths

  • Exceptional customer service, often praised for being supportive and responsive.
  • Effectiveness in handling customization needs for labels and barcodes.
  • Ease of use and intuitive design.
  • Time-saving capabilities in barcode printing processes.

Common Concerns

  • Issues with barcode duplication, leading to incorrect product labeling.
  • Occasional glitches and operational problems.
  • Reported inadequacy in addressing complaints about compliance-related labels.
  • Instances of dissatisfaction with chat support effectiveness.
  • Concerns regarding billing and charging without clear communication.

Final Thoughts

"Kodbar: Print Barcode Labels" appears to be a valuable tool for many merchants, especially due to its flexibility and strong customer support. However, it faces challenges that need addressing, particularly in terms of operational stability and billing practices. Careful consideration and proactive customer service could enhance overall user satisfaction.

PiccoliNY

May 13, 2024  on Shopify

Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.

My Store

Dec 02, 2023  on Shopify

Totally useless, don't waste your money

Veiled

Apr 04, 2023  on Shopify

App used to function well but lately the app has been assigning the same barcode to different products resulting in duplicate items with the same UPC. Support is horrible and still have not received a valid explanation or fix.

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