Where Knowledge Meets Innovation
Streamline ecommerce refunds and combat fraud with automated case analysis.
Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk.
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