Where Knowledge Meets Innovation
Streamline ecommerce refunds and combat fraud with automated case analysis.
Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk.
Stop fraud losses by automatically blocking suspicious orders...
Block fraud clicks and optimize the Tiktok ads budget
Receive fraud risk indicators and validate every order.
Verify customer ID and age. Accept more orders.
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