Taranker.Com Logo
Rewind Backups logo

Customer reviews: Rewind Backups

Develop by Rewind

Reviews (1,045)

Overall rating
4.8

What Merchants Think

Overall, merchants appreciate "Rewind Backups" for its reliable service and exceptional customer support. The app is praised for providing peace of mind with its robust backup functionality, which many users find essential for safeguarding their data. However, some users express concerns about certain limitations and billing practices.

Key Strengths

  • Exceptional customer service, particularly from specific team members like Brittney and Bianca.
  • Intuitive interface that is easy to integrate and operate.
  • Provision of peace of mind through regular automatic backups.
  • Responsive support team available even on weekends.
  • Helpful in resolving specific issues like restoring deleted items quickly.

Common Concerns

  • Occasional issues with billing transparency and refund processes.
  • Backup processes may not include all settings, such as metafields.
  • Difficulties with specific backup tasks, such as easily downloading full backups.
  • Reported issues with restoring variant images correctly in large product catalogs.

Final Thoughts

"Rewind Backups" receives strong recommendations for its reliability and top-notch customer support, making it a valuable asset for Shopify merchants who prioritize data security and convenience. Despite a few concerns regarding billing and specific backup limitations, the app remains widely endorsed for its core functions and responsive service.

Totally Toronto Art Inc.

Sep 20, 2024  on Shopify

I was so grateful to know that this app that I kept paying for but not really knowing what I needed it for was there when I found out why I needed it. Thanks to Brittany, I restored my website before my major mess up and carried on with my day.

I Love a Hangar

Sep 16, 2024  on Shopify

Great support who actioned my requests quickly. App works well and is a must have for any store.

cpap.com

Sep 02, 2024  on Shopify

Easy to use, fast and responsive support, great documentation.

Sugarberry Shimmy

Aug 28, 2024  on Shopify

Straightforward integration and great support. I wanted to download a copy of my backup files and the support team helped me straight away.

DirDirect

Aug 17, 2024  on Shopify

Since we installed it, Rewind has become one of our most essential apps, and the support we’ve received where and when needed, recently from Brittney on the team, has been exceptional. We’re so happy with rewind, as our go-to backup and staging solution, we’ve taken out an annual subscription and highly recommend it.

AirSpade Pneumatic Soil Excavation Tools

Aug 15, 2024  on Shopify

Support is always quick to respond and very helpful!

EcoMammi

Aug 09, 2024  on Shopify

Hice respaldo de mi página muy rápido y el soporte estuvo excelente. Muy buena atención por parte de Brittney Durston.

TalentStore

Jul 31, 2024  on Shopify

Great team and very supportive in terms of support. I had a challenge to change ownership of the app and they were very responsive and I got it solved in a day. Amazing team behind the product and I would recommend it to anyone looking for a backup tool solution for their shopify stores.

Weinhaus Otto Paus

Jul 31, 2024  on Shopify

Netter und schneller, zuvorkommender Support. Nach der Installation ging das erste Backup schnell und unkompliziert.

XCVI

Jul 14, 2024  on Shopify

Fortunately we haven't needed it much but the handful of times it was super easy to go back and restore a few products. returned within a few minutes and we were back and running as if nothing had happened.

Aberdeen Sewing Machines

Jul 13, 2024  on Shopify

Brittney was fantastic helping us with our Backup. All sorted very quickly. Thank you

Ever Vessel

Jul 13, 2024  on Shopify

Great support from Brittney and the team at Rewind regarding our account setup. Thank you

Nostara | Home Fragrance | Perfume | Bodycare

Jun 16, 2024  on Shopify

I’ve used this great product for many years and always impressed with excellent suppport team especially Brittney.

Perlage Systems

May 06, 2024  on Shopify

I was ready to publish a batch of significant change to our Shopify theme on a Saturday afternoon, but didn't want to do it without some type of a backup/rollback protocol in place. I started to research Shopify backup software, and found glowing reviews of Rewind. But I had some technical questions as to whether it would fit our needs. I sent an email to customer support, and was shocked to get an answer within the hour on a Saturday! Brittney of Rewind was able to answer all of my questions, and offered to help with the setup process (which was so simple no help was required). I got Rewind installed and configured, and was able to confidently publish the theme changes with peace of mind that I could easily roll back if necessary. Thank you, Brittney, and thank you, Rewind!

The Principles - ZeroWater FIlters

Apr 22, 2024  on Shopify

Brittney went out of her way to help resolve the problem. She actively looked for a workable solution which was both appreciated and refreshing. Good old-fashioned customer service which is appreciated.

My Store

Apr 20, 2024  on Shopify

Great product and customer support (Brittney) was very helpful in helping us make some changes to our paid plan.

Vanessa Wu

Apr 03, 2024  on Shopify

Easy to use and very responsive customer service. Thank you Bianca!

True Parts B2B

Mar 26, 2024  on Shopify

Worth every penny for the peace of mind Rewind Backups provides. Easy to install, pricing is transparent and customer service is very helpful and quick to respond!

Yoggu!

Mar 18, 2024  on Shopify

Responsive and helpful!

Rebel Road Design

Feb 27, 2024  on Shopify

Rewind Backups is a fantastic app for Shopify stores. The peace of mind you get by having installed it definitely worth it. I recently closed my shop and wanted an export of the data Rewind backup. Brittney at Rewind made the process effortless.

Scroll to Top