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Customer reviews: Pre‑Order | Restock Notifier

Reviews (57)

Overall rating
4.6

What Merchants Think

"Pre‑Order | Restock Notifier" receives mixed reviews from merchants. Many appreciate the app's ease of use, useful features, and excellent customer support, praising its ability to enhance their business operations by notifying customers about restocks. However, there are significant concerns about service outages, lack of responsiveness from support during issues, and unclear or misleading pricing.

Key Strengths

  • User-friendly interface and easy to integrate with existing setups
  • Customizable features that benefit store operations
  • Excellent and responsive customer support
  • Helps increase sales by notifying customers about restocked items
  • Automated email notifications for restocked products

Common Concerns

  • Frequent outages and lack of reliability
  • Unresponsiveness of technical support during critical times
  • Misleading pricing information, with hidden costs
  • Negative experience with the app’s free plan and pricing transparency

Final Thoughts

Overall, "Pre‑Order | Restock Notifier" is appreciated for its functionality and user-friendly design, making it a valuable tool for e-commerce businesses aiming to keep customers informed about inventory restocks. However, recurring issues with outages and concerns over pricing transparency may hinder its reputation and reliability. For merchants, the app offers significant potential benefits but requires careful consideration of its service stability and cost structure.

Herrington Arms

Jan 15, 2025  on Shopify

Multiple times recently, we have had outages that have lasted several days. I don't know if they plan on dropping support or something, but I would stay away and go with something else. You can't trust it.

elisabetolive

Jan 08, 2025  on Shopify

We have been having problems with the app for 15 days. We have the paid version. We have not received any response from the technical support team even though we have already sent several emails. Very disappointing.

JapanimeHunter

Dec 30, 2023  on Shopify

Edit: CEO blackmailed me to remove this review over multiple accounts. I had to repeatedly block them. They still have this app listed as "Free" and ITS NOT FREE. They then agreed to give me the free plan and REMOVED IT after two weeks. Greedy unproffesional behaviour. ------ The app is simple and good to implement, however i cant stand apps that have actual hidden pricing. This is listed as "Free". Thats it unless you visit a secondary page with the real details. Sketchy and not good. Today we received a mail saying that many emails werent sent cause we exceeded the 50 emails limit. What limit? Upgrade to 8€ a month? I think its not right to trap us not telling what pricing is, losing all subscription done by clients with your app and being unable to move to another with legit and transparent pricing. I would recomend if it wasnt because i had this not planned, as its not listed anywhere. Bad practice in my opinion so i wouldnt recommend.

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