Pre‑Order | Restock Notifier logo

Customer reviews: Pre‑Order | Restock Notifier

Reviews (57)

Overall rating
4.6

What Merchants Think

"Pre‑Order | Restock Notifier" receives mixed reviews from merchants. Many appreciate the app's ease of use, useful features, and excellent customer support, praising its ability to enhance their business operations by notifying customers about restocks. However, there are significant concerns about service outages, lack of responsiveness from support during issues, and unclear or misleading pricing.

Key Strengths

  • User-friendly interface and easy to integrate with existing setups
  • Customizable features that benefit store operations
  • Excellent and responsive customer support
  • Helps increase sales by notifying customers about restocked items
  • Automated email notifications for restocked products

Common Concerns

  • Frequent outages and lack of reliability
  • Unresponsiveness of technical support during critical times
  • Misleading pricing information, with hidden costs
  • Negative experience with the app’s free plan and pricing transparency

Final Thoughts

Overall, "Pre‑Order | Restock Notifier" is appreciated for its functionality and user-friendly design, making it a valuable tool for e-commerce businesses aiming to keep customers informed about inventory restocks. However, recurring issues with outages and concerns over pricing transparency may hinder its reputation and reliability. For merchants, the app offers significant potential benefits but requires careful consideration of its service stability and cost structure.

elisabetolive

Feb 11, 2025  on Shopify

The support team has finally assisted us with the issue we had been experiencing with the app for the past 15 days. We have the paid version, and although we initially did not receive a response to our emails, the app now seems to be working correctly. We appreciate the assistance.

Green Hockey

Jan 27, 2025  on Shopify

We like the app very much and it works great so far. With the new update everything runs smoothly. The support is fantastic and responds really quickly to every question ask. Would recommend.

Herrington Arms

Jan 15, 2025  on Shopify

Multiple times recently, we have had outages that have lasted several days. I don't know if they plan on dropping support or something, but I would stay away and go with something else. You can't trust it.

elisabetolive

Jan 08, 2025  on Shopify

We have been having problems with the app for 15 days. We have the paid version. We have not received any response from the technical support team even though we have already sent several emails. Very disappointing.

Kinky-shoes

Jul 21, 2024  on Shopify

I love this app! It's easy to use and looks good in my shop. I import shoes from my supplier on order, so it often happens that a certain style or size is sold out temporarily, but will be reproduced and available again in the near future. This app makes it way easier for my customers to get notified when these products are back in stock again at the supplier; and it makes it easier for me to track my customers interests. Their support is also very quick and helpful! Definitely recommend this app :)

Hi Army Museum Society Store

Apr 26, 2024  on Shopify

Thank you for the help. We are up and running and it is working great. Thank you to the support team.

Hi Army Museum Society Store

Apr 22, 2024  on Shopify

Thank you for the solution. We will try to fix it and come back with a better review when we have it up and running.

JapanimeHunter

Dec 30, 2023  on Shopify

Edit: CEO blackmailed me to remove this review over multiple accounts. I had to repeatedly block them. They still have this app listed as "Free" and ITS NOT FREE. They then agreed to give me the free plan and REMOVED IT after two weeks. Greedy unproffesional behaviour. ------ The app is simple and good to implement, however i cant stand apps that have actual hidden pricing. This is listed as "Free". Thats it unless you visit a secondary page with the real details. Sketchy and not good. Today we received a mail saying that many emails werent sent cause we exceeded the 50 emails limit. What limit? Upgrade to 8€ a month? I think its not right to trap us not telling what pricing is, losing all subscription done by clients with your app and being unable to move to another with legit and transparent pricing. I would recomend if it wasnt because i had this not planned, as its not listed anywhere. Bad practice in my opinion so i wouldnt recommend.

cuchy.es

Dec 20, 2023  on Shopify

Love their support, and also the app. I really recomended. So easy to use, and also helps us to increase our sales

Vegan Black Market

Oct 19, 2023  on Shopify

Great app, and great support. Its so nice that the emails automatically get triggered and go out once the product is restocked.

Serendipity Woods

Jun 04, 2023  on Shopify

I've been using this App for just over 6 weeks and love it! It's fully customizable, and I now have the ability to direct my customers to using the 'notify me' feature to indicate to us what THEY want us to restock. We're teaching them to rely on that auto email and they're catching on, which drives business and reduces our need to constantly send out a newsletter or post to social media every time we restock things. People who want to know - sign up, and when we restock - they know to come to the shop to buy. As well, I had a question yesterday about how to show a 'thank you for registering' pop up after a customer signs up for a notification. I reached out via email to the App developers and received a response within a short period of time, detailing exactly how I could enable that feature. Couldn't be more pleased with this App and highly recommend.

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