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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (801)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Liexara

Sep 11, 2025  on Shopify

I had a little issue when setting up but thanks to Haley for her quick assist now it's working as it was supposed to.

UTICA.

Sep 11, 2025  on Shopify

I downloaded the app to create a password for certain collections but I had some problems with customizing the lock screen because I did not have access to a few things. I wrote a message to the customer service and Haley granted me the access right away. Then I tried changing the css but it did not work out likeIi planned it to be. Haley was very helpful. Not only did she answer really fast, she was also able to solve my problem in a few seconds. She was really nice and polite.

Agridrogist

Sep 11, 2025  on Shopify

This app does exactly what it's meant to do. The support I received was quick and helpful. Highly recommended

Wags and Wiggles Pets

Sep 10, 2025  on Shopify

Haley was super helpful! The responses were so so fast, I would've spend ages figuring it out without this help. Thanks so much! Also - the features and customisation for the passcode locks are 10/10. Start to finish this took less than 30 minutes to set it all up and customise, and now it's live ready for my email campaign to go live - perfect!

Les Joyaux d'Auré

Sep 10, 2025  on Shopify

We needed a quick way to lock a collection for a VIP pre-launch, and this app delivered. Support was outstanding. Haley replied fast, guided me step-by-step, and even helped validate our custom CSS. Everything was live in no time and worked exactly as promised.

The Bond Society

Sep 10, 2025  on Shopify

It gives us full access visibility control, so we can share specific collections and product pages only with selected customers while we test everything before launching publicly. Even better, the support team is outstanding. They helped us with custom edits for the lock page free of charge and responded super quickly. It feels like they really care about making the app work perfectly for our store. If you’re looking for a simple yet powerful way to manage product and collection visibility, backed by a super helpful team, this is the app you want.

Bizpass Creations, LLC

Sep 05, 2025  on Shopify

Excellent and speedy assistance.

Mein Shop

Sep 05, 2025  on Shopify

Great app, great customer service, very quick response time, super friendly - love it!

Tailorin

Sep 04, 2025  on Shopify

I truly appreciate the outstanding support from Haley. She was professional, knowledgeable, and extremely patient throughout the process. Her assistance made a big difference for me.

Locals Only - By The Dock

Sep 04, 2025  on Shopify

This app is great! PLUS, the customer service is fantastic. Haley was super helpful and quick with responding! Appreciate all of the assistance :)

Fetch Blanks

Sep 02, 2025  on Shopify

Setting up the Sami B2B Lock app was very straightforward and user-friendly. The only challenge we’ve faced is that our store runs on the new Horizon theme, which it seems the app doesn’t fully support yet. That said, the customer service has been outstanding - Haley in particular has been amazing to work with. She consistently resolves our issues, follows up to ensure everything is running smoothly, and encourages us to reach out anytime. Overall, I highly recommend this app. It’s both affordable and incredibly helpful for managing B2B access.

Kaupapa Tees

Sep 02, 2025  on Shopify

App works perfectly! Even when I needed assistance from the support team, they were able to help me out quickly and efficiently.

Word Truth Life Designs

Aug 31, 2025  on Shopify

Haley was informative, helpful and answered all my questions quickly. She was very friendly.

QuickClips

Aug 29, 2025  on Shopify

I have been so appreciative of the quick and helpful support! This app seems to have every feature easily accessible and intuitive to use! Very powerful and functional!

Bepapaia

Aug 28, 2025  on Shopify

I installed the Sami app and I’m very happy so far. The assistance was fast and extremely helpful, making the setup process smooth and easy. It works perfectly in 4 languages, even though my theme is highly customized. Everything integrated without any issues, and the support team was quick and professional. A great experience overall!

The Palmetto Market

Aug 28, 2025  on Shopify

It was quick and easy and customer service was very helpful! I was up and running with a password protected page in minutes!

Shinkah Beauty & Wellness

Aug 27, 2025  on Shopify

It took a while for me to get it working how I wanted it to work, but Haley was so consistent, patient and helpful in seeing it through. If it wasn’t for her specifically, I would’ve uninstalled the app and looked elsewhere. I’m completely happy with how everything turned out. Great customer service.

Delacopanels

Aug 27, 2025  on Shopify

Great app and the support team is really good — they respond quickly and are always helpful.

NIU Dealer

Aug 26, 2025  on Shopify

Very nice support and responded in a timely manner.

このみ先生のセルフケアSHOP

Aug 24, 2025  on Shopify

This is a great app! My goal was to password protect specific products, but I didn't realize it could be so easy! The app's Japanese is also easy to understand and use. As a customer, I really appreciate that I can try it out with the free plan! When I had a question, I was very grateful for the quick support I received via chat! Thank you, Haley and your team!

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