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Customer reviews: Sami B2B Lock,Password Protect

Develop by Shopify

Reviews (801)

Overall rating
4.9

What Merchants Think

Merchants using "Sami B2B Lock, Password Protect" generally express high satisfaction with the app. They value its user-friendly design and powerful features, which make it suitable for customizing access to website areas for specific user groups, like B2B clients. The app has been particularly well-received for being free, offering capabilities often found in paid alternatives. Consistent praise is directed at the customer support team for their responsiveness and ability to solve issues quickly, often going above and beyond to meet specific needs.

Key Strengths

  • Offers comprehensive password protection and access restriction features for managing B2B and B2C client access.
  • Provides excellent customer support noted for being responsive, attentive, and proactive in resolving issues.
  • User-friendly and easy to install and configure, even for merchants not well-versed in coding.
  • Offers extensive customization options, including integration with existing app themes.
  • Remarkably delivers these robust features for free.

Common Concerns

  • Some users would prefer more built-in customization options without needing to contact support.
  • The time zone differences may cause minor delays in support response for some users, although support is overall responsive.
  • Occasional integration issues with specific themes, although these are quickly resolved by support.
  • Documentation and app interface could be enhanced to reduce reliance on support for basic adjustments.

Final Thoughts

"Sami B2B Lock, Password Protect" is highly recommended for merchants looking to impose secure access on their web pages. The app's combination of powerful features, simplicity, and exceptional customer service offers significant value, especially for a free service. Despite minor concerns primarily related to customization, the app remains a top choice for those needing a reliable and efficient solution for managing customer access on their website.

Shark Ninja Malaysia

Oct 13, 2025  on Shopify

I found this Sami app through a shopify forum when researching on how to restrict product page to be accessible from external and only works with pass key. The support was very helpful and the development team swift on helping us doing the adjustment on the app. I hope that some of the items can be fully customized from app backend in the future.

French Truck Coffee

Oct 01, 2025  on Shopify

Hides how to keep your profile free and requires you speak with someone to access all the free features. But you can do that through a quick chat and its fairly easy. Customer service was very friendly and helpful.

Tridias Athletic GmbH

Sep 23, 2025  on Shopify

Juice Plus+ PLN

Sep 23, 2025  on Shopify

Excellent help from Haley - especially when I experienced issues getting my lock to work in the way I needed it to! having the ability to lock based on customer criteria was critical for us, and this app has solved in in a smooth easy way!

Edmund Liang

Sep 09, 2025  on Shopify

I just started testing this app for my store, mainly to lock a page for B2B. After a little time getting used to the menus, I was able to set it up with the “unlock for specific customers” and "passcode" option. The app works, but I did notice a few rough edges—some of the language and grammar needed tweaking, and I wish there were more built-in style customization options. For example, adjusting icons, typefaces, or logo images directly through the interface would save time instead of relying on support. That said, customer service was excellent. Haley helped me out quickly, adding custom code on their end to match the styling with my store’s branding. She was very responsive, and the issue was resolved smoothly.

Poetic Vision

Sep 05, 2025  on Shopify

Very helpful and Fast service

GOOD ROCK SPEED公式オンラインストア

Aug 04, 2025  on Shopify

サポートが早く、理想の形を実現するのに適していると思います。

Grocery Owl

Jun 16, 2025  on Shopify

It's easy to set up, and the locking rules work well for hiding specific pages and pricing from retail customers. Support is responsive and helpful whenever we need assistance. Highly recommended for stores with both B2C and B2B needs!

Zebbies Lighting

Jun 12, 2025  on Shopify

They were quick to help. And they were very helpful. App works well - only issue I had was that I couldn't change the lock icon. They helped guide me into changing the icon with easy css.

Ash Harrier

May 05, 2025  on Shopify

Couldn't get it working myself despite following instructions, but the support team was great and fixed it for me quickly. :) Now it works beautifully! Thanks for your help.

Sparkle & Co.

May 05, 2025  on Shopify

Just started using this app. So far looks like exactly what I need. Had one small issue which the support team addressed straight away.

moderndesign.io

Apr 24, 2025  on Shopify

My request was responded to immediately. Overnight they made the changes I wanted. It was a pleasure and without stress.

Dibkast

Apr 14, 2025  on Shopify

Samita has been great! Their app is very easy to use and effective. Moments where theme code may interfere they are very quick to give kind and thorough support to adjust any roadblocks. Highly recommend the app :)

Sarcofago

Apr 07, 2025  on Shopify

Buena Aplicación ...solo un detalle, cada nuevo cliente que crea una cuenta provoca que me bloqueo en mi sitio, la solución que encontré es eliminar todos los clientes y nuevamente activarlos

Chrome 57

Mar 30, 2025  on Shopify

Yves Renard

Mar 03, 2025  on Shopify

had a few problems but support solved them quickly

DD-Scientific

Jan 30, 2025  on Shopify

Good product. Works well. Support could be better.

Visualchurch

Dec 04, 2024  on Shopify

The help was good, even though I couldn't get the feature I wanted, but the guy who helped me was very nice.

HibaHuda

Dec 03, 2024  on Shopify

I haven't used the app "live" yet, but my experience with the set up has been pretty great: Customer support is friendly and can do a lot of customization for you! The reason I didn't give full stars is that I feel it is excessive to need customer support's help for even some simple customizations like removing the lock image or the "powered by" footer, etc. It would be great if simple things like that can be done without needing customer support. Otherwise, so far despite some problems in the app's default set-up, the customer service was able to fix things for me so great app!

Simz Werkz

Nov 14, 2024  on Shopify

Support was swift and efficient; looking forward to developing more projects with the support of this app.

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