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Customer reviews: BSS B2B & Wholesale Solution

Reviews (861)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

the Energy Drink™

Feb 26, 2025  on Shopify

I evaluated quite a few business-to-business apps for our Shopify store. The BSS B2B wholesale app is the most feature-rich and comprehensive. Best of all, the support staff is quick, thorough, and friendly.

Gohobi

Feb 25, 2025  on Shopify

This was our first time building a B2B Shopify store using the BSS B2B app, and while it was a learning curve at first, the live chat support team made the process so much smoother. Selina and Emma have been incredibly helpful, resolving our issues efficiently and providing excellent support every step of the way. We couldn’t recommend the app enough!

Fast DTF Supply

Feb 25, 2025  on Shopify

Amazing app for wholesale pricing. Excellent customer service and Support team resolves all issues within couple of hours.

HDI Wholesale

Feb 21, 2025  on Shopify

I just got the app and the support team has been VERY responsive in assisting me with setup. Victor, in particular, has been going above and beyond! I look forward to continuing to work with their team.

Hospitality Line ApS

Feb 20, 2025  on Shopify

My experience with BSS: B2B & Wholesale Solution has been truly professional, and their support is lightning-fast. I would definitely use them again!

Cocoeko

Feb 20, 2025  on Shopify

App works great, support is wonderful. Available, helpful. I'm glad I have chosen BSS

Elite Pro Gear

Feb 20, 2025  on Shopify

ik word goed geholpen door het BSS Team

Casa Blue Swim

Feb 20, 2025  on Shopify

The app is working well so far for us. Big thank you to Emma for her excellent support and patience with us while trying to set up all details. Best support ever!

HITECH2BUSINESS

Feb 19, 2025  on Shopify

Excellent support, they are concerned about solving any problem and adapting to the needs of each client. Very positive.

Sinful Glow Body Collective

Feb 19, 2025  on Shopify

This is a great Wholesale app. The support team is extremely helpful and has solved any issue and answered every question in a timely manner. They are very nice and patient, especially if you are new to the process. Emma was super sweet and helpful. She even offered to check my settings and then gave me some helpful tips to improve our customers' experiences.

Perfect Image

Feb 18, 2025  on Shopify

Excellent service and help when needed.

MIZU Optical

Feb 18, 2025  on Shopify

Emma was very responsive and helpful. Team helped me to implant codes for functions that APP does not support at this moment.

Ran Gov

Feb 18, 2025  on Shopify

This app is good. A lot of customizations that you can add to your store in order to sell to B2B customers right away. Not all features are self adjustable, but customer support is very helpful and attentive. Emma from support really helped a lot with everything we needed.

ilMarchesato - Luxury Umbrellas, Canes and Shoehorns

Feb 18, 2025  on Shopify

Thank you, Jonas, for your support and for seamlessly integrating our Shopify store. Everything works smoothly and flawlessly. Truly professional!

g1kclothingusa

Feb 13, 2025  on Shopify

I had an excellent experience with Mida! They helped me install the app quickly and smoothly. Their support was top-notch—friendly, knowledgeable, and very responsive. I truly appreciate their patience and professionalism. Highly recommend their service!

Bakeyy.com

Feb 13, 2025  on Shopify

Smooth app, amazing support helped us integrate with our theme smoothly, would recommend. Good features and is what we require

Aviationtag

Feb 12, 2025  on Shopify

We only use a very small part of what this solution offers in total. That however works very well. The support from the team and their devs is outstanding and probably the biggest reason to recommend the app.

GreenLimon

Feb 12, 2025  on Shopify

The professionals at APP were able to quickly resolve my various issues and help me launch my website smoothly.

Stonelux Paints

Feb 11, 2025  on Shopify

The app works really well for us, but the real stars here are the support team! Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me. I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!

Import Crate Wholesale

Feb 10, 2025  on Shopify

Jonas, the Customer Support Representative was very helpful and went the extra miles! I was very impressed! Thank you so much!

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