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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (951)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Hair Wonderland

Nov 17, 2024  on Shopify

Great B2B app for people wanting to offer wholesale with a seperate portal on their store! Customer service is very helpful and great at answering questions.

Direct Hospitality Supplies

Nov 17, 2024  on Shopify

Awesome support, very fast. Went over and above what I would expect support to provide.

Farrier Specialty Products

Nov 14, 2024  on Shopify

Application works as expected and if you have any issues or questions, customer support is available and responsive.

Euro L Beauty

Nov 12, 2024  on Shopify

Great software, saved a lot of time. Def recommend it. The team is very responsive.

NIIMBOT

Nov 12, 2024  on Shopify

good app, thanks so much for Jolie's help, always provides us with timely support, it is easy to set, and there are so many function waiting to be mined and used, highly recommended.

Benoa

Nov 12, 2024  on Shopify

The team has been incredibly fast and prioritized my case from the start. This app is a fantastic addition to our website, especially since Shopify lacked certain features we needed, like the quantity increment option and a specific way to hide prices for non-customers. They ensured—and continue to ensure—that everything is working perfectly. Their response time is exceptional, and they address any concerns with impressive speed. I’m truly happy I decided to download this app.

Polymaker EU Wholesale

Nov 12, 2024  on Shopify

Jonas and the tech team has been very helpful and responsive in support to apply the BSS B2B wholesale features to the store. We highly recommend this wholesale solution, which is quite comprehensive.

Urban Daizy

Nov 11, 2024  on Shopify

I am extremely satisfied with the prompt responses to my questions and the excellent handling of my requests by Customer Service. Their quick turnaround time and attentiveness to my needs have been impressive. The team's efficiency and professionalism have made my experience truly outstanding. I highly appreciate their dedication to providing top-notch service.

Gamesmart

Nov 11, 2024  on Shopify

Excellent support, the app has everything we are looking for our wholesale customers, if the price could be more affordable will be the best app in this category.

Prêt à Prep

Nov 11, 2024  on Shopify

Easy to use so far and has all the options I need. I contacted support and they answered my query within seconds. Very happy

Sodany

Nov 11, 2024  on Shopify

Very useful app, and very good client service, if you are wholesaler, this app can definitely help you with a lot of functions

Private Label Incense, LLC

Nov 10, 2024  on Shopify

The app works really well, we needed several adjustments and the support staff were very prompt in getting the changes made. Very happy with the product and especially the support, which is the real value. We've had experiences with many apps, some work well but when you need support it's hard to get, but with B2B I have only had good experiences, I would highly recommend this app.

RichlandHub

Nov 10, 2024  on Shopify

Dedicated Customer support, and knowledgeable with the App and the intergration.

RAD solutions

Nov 10, 2024  on Shopify

Incredible service, fast response. Problems are solved very fast! 5 starts

ZACO Technology GmbH

Nov 10, 2024  on Shopify

Die App macht genau das, was ich erhofft habe. Besonders das Modul, die VAT Nummer zu prüfen, ist ein Segen. Auch der Support ist extrem zuvorkommend und half bei allen Angelegenheiten. Ich würde diese App definitiv weiterempfehlen

Straight Heat

Nov 06, 2024  on Shopify

One of the best teams to work with, Let me tell you, this team that they have over their is top notch, They're constantly open minded to working with us to develop the platform to suit our needs. When it comes to setup they're very involved and try to help you get up and going quickly as well as very responsive when it comes to issues. I've worked with alot of app teams but never have i felt they've genuinely cared about my business like this. Props to your team and i hope you guys continue to excel at this.

Skapetze

Nov 06, 2024  on Shopify

We needed support in setting up the app. The support team got back to us immediately and communication was very good. The support team successfully set it up for us. We are very happy and the app works as desired. Top service!

Ergo Styling Tools UK

Nov 06, 2024  on Shopify

I recommend this app as it works well integrated into our Shopify store. In the event we need advice, they are quick to respond.

SmartPack USA

Nov 05, 2024  on Shopify

xceptional support and lightning-fast response time! After a long search for the right B2B app extension, I finally found this app, which immediately checked all the boxes for my needs. The moment I needed help understanding a feature, the support team was there, and Jonas went above and beyond in assisting me. His expertise, patience, and dedication to ensuring my success made all the difference. I’m genuinely impressed and look forward to working with Jonas and the team in the future!

FUN2FUNCLOTHING

Nov 03, 2024  on Shopify

The best customer service! Thank you Emma

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