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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

VIELLA LASHES

Mar 13, 2025  on Shopify

TAGZ

Mar 13, 2025  on Shopify

L'app fonctionne très bien et au moindre problème, le support est très réactif. Merci pour votre aide !

Wilder Land Zakelijk

Mar 11, 2025  on Shopify

Jonas and his team helped us very well. Always reply quickly if any issue arise

Apes Lab

Mar 07, 2025  on Shopify

The app is amazing but in order to let the customers have the best experience i’ve talked to the team for some front end customizations. First time it was Jonas that tooks care of my requests and he was so good in order to give me all the answers I needed. The customer service is at a very high level. Then he let me speak with the dev team and Mida was my guy. In few days he made everything I needed and the talk was easy and pleasant. I totally recommend this app, it’s team is amazing.

AOOA Caliper Covers

Mar 07, 2025  on Shopify

Very nice app, cheaper than shopify plus plan but same function. The customer service gave me much help! Here i will give Raymond 10 stars! very fast reply and patient! He sloved all my problem! Thank u

Nordanfiskur

Mar 06, 2025  on Shopify

FINLASH

Mar 06, 2025  on Shopify

6J Threads LLC

Mar 06, 2025  on Shopify

went above and beyond to help us get this set up A+ job

AH DIST

Mar 05, 2025  on Shopify

Working with BSS Solution is the perfect Shopify Plus replacement that has been easy to use. The app is incredibly well-designed and does exactly what you need it to do. Anytime I’ve needed assistance, their customer service team has been quick to respond and always ready to help during operational hours. A special shoutout to Jonas—his expertise and support have been invaluable. I’m truly grateful for his dedication and look forward to continuing to work with this talented team. Everything they create is rock-solid and reliable! Love the app and resignation features the most!

DollyandDotty.com

Mar 05, 2025  on Shopify

I absolutely love this company and Jonas! Their customer service is outstanding, and their support goes above and beyond. I can’t imagine a better experience—keep up the amazing work!

WebDigitaal

Mar 05, 2025  on Shopify

Good service! To install everything by my own was a bit too complicated. The team assisted me and installed the dificulties. Also there was a problem with pricing. They also fixed it in one day.

Wrightsock / Reibungslos B2B

Mar 05, 2025  on Shopify

Die App funktioniert sehr zuverlässig und der Support ist schnell und hilfreich. Besonders Jonas vom Support Team hat uns sehr schnell und effektiv unterstützt.

ToiBeauty

Mar 04, 2025  on Shopify

Folkington's

Mar 04, 2025  on Shopify

The BSS Commerce team have gone above and beyond in helping us to add a B2B section to our Shopify store. Jonah's patient and professional approach, excellent communication and detailed support to help integrate our rather exact requirements, was hugely appreciated. No hesitation in giving them a 5 star review!

KYZO

Mar 03, 2025  on Shopify

Good experience with the app takes care of most of our B2B needs and very good support team

Eagle Eyes Optics

Mar 03, 2025  on Shopify

The app works great and has robust features backed by great support team!

heyimsakina

Feb 26, 2025  on Shopify

I had a great experience with BSS B2B Wholesale Solution, thanks to the excellent support from Jonas. He was incredibly helpful and went the extra mile to find solutions that fit my needs. His responsiveness and dedication made the process much smoother, and I truly appreciate his efforts. Highly recommend!

the Energy Drink™

Feb 26, 2025  on Shopify

I evaluated quite a few business-to-business apps for our Shopify store. The BSS B2B wholesale app is the most feature-rich and comprehensive. Best of all, the support staff is quick, thorough, and friendly.

Gohobi

Feb 25, 2025  on Shopify

This was our first time building a B2B Shopify store using the BSS B2B app, and while it was a learning curve at first, the live chat support team made the process so much smoother. Selina and Emma have been incredibly helpful, resolving our issues efficiently and providing excellent support every step of the way. We couldn’t recommend the app enough!

Fast DTF Supply

Feb 25, 2025  on Shopify

Amazing app for wholesale pricing. Excellent customer service and Support team resolves all issues within couple of hours.

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