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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

ArtofSteamCo

Apr 17, 2025  on Shopify

Support goes above and beyond to help!

Green Hill Italia

Apr 17, 2025  on Shopify

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

Udibox

Apr 17, 2025  on Shopify

I've been using this Shopify app for a few months now, and while every app can have occasional bugs or hiccups, what truly sets this one apart is their exceptional customer support. Every time I’ve encountered a technical issue, big or small, their team has been incredibly responsive, helpful, and available, often resolving problems faster than expected. A special shoutout to Jonas, who has been absolutely amazing in helping me troubleshoot and fix bugs. His professionalism, speed, and attention to detail made the whole experience smooth and stress-free. In a fast-paced ecommerce environment, knowing there’s a reliable team behind the app makes all the difference. Their dedication to fixing bugs promptly and making sure everything runs smoothly has saved me a lot of stress and downtime. Highly recommend this app—not just for its features, but for the amazing service that comes with it!

Launch 3 Telecom

Apr 16, 2025  on Shopify

The support team for this app is great! They really take the time to help you, highly recommend!

Neglbutikk.no

Apr 16, 2025  on Shopify

Good app and very good and fast service, I recommend it.

Fruve

Apr 16, 2025  on Shopify

Amazing app, I originally installed 4 different B2B apps to test, the features and support for BSS, B2B Pricing and Lock are by far the best available. Don't bother with other apps, just work with the BSS team and you won't regret it!

RBoutique

Apr 09, 2025  on Shopify

The app works very well. It has a lot of functions. But those I appreciated more, it is the support. Emma and the tech team have satisfied our requests to customize the theme in short time. I suggest this app to who has needs to work with b2b.

So Posh

Apr 08, 2025  on Shopify

Switched over after the update to Shopify Markets which rendered all other B2B apps obsolete. The app works. The team is incredibly helpful with the full installation and knowledgeable of the nitty-gritty of the app.

WISUALARM EU

Apr 08, 2025  on Shopify

Perfect, fix the problem really quick and perfect. Top recommended

Happy Pig Studio

Apr 04, 2025  on Shopify

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

Yarn Food

Apr 03, 2025  on Shopify

Agree with other reviewers that the support team on this app are second to none. A reason in of itself for selecting this app. Thanks to them we're up and running now.

lvng-shop

Mar 27, 2025  on Shopify

The implementation of the BSS B2B app is almost complete. Super nice contact and taken step by step in creating the registration form, thanks so much for your help so far! :)

eitech

Mar 27, 2025  on Shopify

Very helpful app and great and quick support. - Registration form incl. upload option for files - Customer e-mails with information on registration upon activation - The option to set up tax exemptions We are very satisfied! In the future, it will hopefully be possible to import prices so that they don't have to be maintained manually and the multilingualism needs to be expanded.

Jupiter-Shop

Mar 27, 2025  on Shopify

Really like the app and the support team is great! Thank you for all the help!

Earth Buddy Pet

Mar 27, 2025  on Shopify

After spending an entire day trying to troubleshoot an issue with the discount code field disappearing during checkout, Jonas from the BSS support team resolved it in under 10 minutes. He immediately understood the problem, knew exactly what needed to be done, and guided me on applying the fix without any back-and-forth. Incredibly efficient and knowledgeable. Excellent support — thank you, Jonas!

Messeshop24

Mar 24, 2025  on Shopify

The BSS B2B app is truly outstanding! From its intuitive user experience to the comprehensive B2B features, it's clear that every detail has been carefully thought out. I am particularly impressed by the support team – they are not only extremely friendly and knowledgeable but also exceptionally quick to respond. Whether it's a minor query or a complex issue, the support consistently provides prompt and effective solutions. Overall, this app comes highly recommended for any business looking for a reliable and thoughtfully designed B2B solution!

vegairoa

Mar 20, 2025  on Shopify

Jonas and his team solved some problems with the versions of the forms so I could translate them and verify the sender email. They did it quickly and perfectly

TGP MotoRacing

Mar 20, 2025  on Shopify

Wir nutzen die B2B Großhandelslösung von BSS Commerce für unseren Shopify-Shop und sind absolut zufrieden! Besonders hervorzuheben ist der schnelle und hilfsbereite Kundenservice – das Team reagiert immer zügig und versucht, alle Anliegen bestmöglich zu lösen. Die App selbst ist leistungsstark, bietet viele nützliche Funktionen für den Großhandel und lässt sich gut an individuelle Bedürfnisse anpassen. Klare Empfehlung für alle, die eine B2B-Lösung suchen!

INFERNO BODY JEWELLERY

Mar 17, 2025  on Shopify

This app offers multiple functions and I have yet to stumble upon something I need to do that this app will not do for me. Not only you can choose and pay for only the functions you need, but if you choose multiple, they integrate and work perfectly together. The support team does a great job of explaining everything and helping you set it up just the way you want it.

My Store

Mar 16, 2025  on Shopify

Had a great experience with Emma, she solved lots of problems for me

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