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Customer reviews: BSS B2B & Wholesale Solution

Develop by Shopify

Reviews (898)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Jerem Paris

Nov 20, 2025  on Shopify

the support team is very kind and professional

Taylor Family Farm

Nov 18, 2025  on Shopify

Love this, really helps me scale into wholesale. The team is instant with help and fixes. Good people and product

O SHIELD SPORTS

Nov 18, 2025  on Shopify

Best Customer service and tech support.

Maven Torch

Nov 12, 2025  on Shopify

We’ve been using the BSS B2B Solution App to build and customize our wholesale system on Shopify, and it has been an excellent experience. The app is highly capable and flexible — allowing us to set up everything from custom registration forms and pricing rules to shipping conditions and account approval flows. A huge thank you to Hill and Kellie, who have been incredibly responsive and supportive throughout the entire integration process. They went above and beyond to help us fine-tune our setup, troubleshoot issues, and even customize certain elements to better fit our business. Their professionalism, patience, and dedication truly stand out. I highly recommend this app for anyone looking to streamline or expand their B2B operations on Shopify.

Spojka Roastery

Nov 12, 2025  on Shopify

We've tested many B2B apps and this one had most of what we needed. The setup and settings are easy + the support (thanks Hill!) is awesome - fast and they helped us make changes to the code to ensure the app works for our specific needs / market.

Distinctive Distribution

Nov 12, 2025  on Shopify

Bss works especially well, Customer service have been very helpfull in helping personalize my B2B website, A very special thing that not all other company do is that they had doublecheck to make sure there is no issue. A special mention to customer service who is very helpfull. Special shouout to Lux!

Matteo's Mozzarella

Nov 11, 2025  on Shopify

stable app that works really well, though it's rather expensive. The support always comes through and is really helpful. Louis always tried helping me out in the best way possible

UnipharPro.ie

Nov 11, 2025  on Shopify

The BSS B2B Wholesale APP is a proven, top class APP that supports wholesale buying functionality and more. The tech support team are friendly, professional and very capable. Its an APP well worth exploring. Thanks Guys

Power-Brakes

Nov 10, 2025  on Shopify

Company is good about helping work through issues. There is a time difference between them and the US, and it sometimes takes them a bit to respond to questions, but they always respond and are helpful when they do.

Caventura Shop

Nov 10, 2025  on Shopify

Awesome Support. Our Support-Manager Lux was supporting us through complex and very detailed requirements (from our side). We ware very happy to have you as a Partner and would always choose BSS again.

Washington Vapes Wholesale

Nov 10, 2025  on Shopify

Best Dev Team Easy to Use and Very Responsive to your request hats off to the BSS TEAM !

BestBuddy-Pets

Nov 10, 2025  on Shopify

We started using this app for our B2B. We are using it mainly for pricing, order limits, quantity increments. The app provides you with a lot of posssibilities and the support team is always there to help you and look for a possible solution. You can do a lot of things yourselves however sometimes it is easier to ask the support team for help when it comes to adding things to liquid codes and stuff. We got a lot of help from Louis. We also got help from Kellie and Ruby and everyone is very kind and always there to try and help you as best as they can.

EATinerando B2B

Nov 07, 2025  on Shopify

Great app and superb support, there was a serious issue that was discovered on Friday, and they worked beyond their normal business hours to fix it before the weekend. 5 stars deserved!

Capitol Essentials

Nov 07, 2025  on Shopify

Friendly service, nothing is ever an issue, and they are available whenever I request support. Fantastic and very professional.

JPRO Supplies

Nov 07, 2025  on Shopify

This team offers great support. We had a few issues which needed custom integration into our theme and they've been helpful throughout the entire process to get it working. It takes some back and forth due to the time zone difference, but they've made the Net Terms and Tax calculation work on wholesale orders that I haven't found on other apps. Thanks

Lecape

Oct 29, 2025  on Shopify

Kimberly Hodges Art and Design

Oct 23, 2025  on Shopify

Excellent app with intuitive interface, excellent features and great support. Many of the features offered were not high on my priority list but were so accessible that I easily integrated them into my store. The entire B2B app suite is excellent and I highly recommend them!

Implant Grade

Oct 20, 2025  on Shopify

This is not a product that you can simply install and use. But thanks to the support service, which always helps to solve all problems quickly, everything works as it should for me in the end.

Revoltage B2B

Oct 16, 2025  on Shopify

Ich bin sehr zufrieden mit der App und dem daran angebundenen Support. In unserem von Shopify genutzten Theme, mussten sehr viele Anpassungen vorgenommen werden, die BSS alle nach und nach umsetzen konnte. Die Kommunikation war bestens. Die App ist im B2B-Bereich sehr gut und hilft uns dabei das im Webshop abzubilden, was Shopify im Standard leider nicht zur Verfügung stellt bzw. gar nicht im Funktionsumfang beinhaltet. Wir sind in der Lage, kundenabhängige und somit kundenindividuelle Preise, Preisstaffeln sowie Nettopreise und die daran gebundenen Grundpreise korrekt zu zeigen als auch eine B2B-Registrierung vorzunehmen, so dass Kunden erst nach Prüfung und Freischaltung als B2B-Kunde bestellen können. Wer mit Shopify einen B2B-Shop realisieren möchte, ist mit dieser APP bestens beraten. Vielen Dank an das gesamte BSS-Team (ganz besonderen Dank an Jonas, der mein Hauptansprechpartner in der gesamten Projektphase war).

Bejade

Oct 10, 2025  on Shopify

This app has everything you need to manage a B2B kind of business. But beyond the flawless features, the team is always available and skillfull, always ready to fix any problem. My favorite one is Louis, who I would always like to have by my side when managing these apps. I've installed all their apps for my B2B business and recommend them all to anyone who wants to manage this kind of business effectively.

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