B2B Order Insurance

Name: B2B Order Insurance Introduction Video
Uploaded: 2024-04-05T05:21:04Z
Duration: 1 min 33 s
Description: Quality assurance for shipped orders against dispute and fraud

B2B Order Insurance

Develop by Shopify

Free plan available

Quality assurance for shipped orders against dispute and fraud

Shopify integration

Photo archive

Protection against chargebacks

Unlimited order archiving

Link photos to orders

Generate dispute responses

About B2B Order Insurance

Launched Aug 04, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Keep a photo archive of all the orders shipped by your employees.

When you take photos of your shipments you're giving yourself an easy protection against most types of chargebacks. The next time you're fulfilling orders open this app on your phone to photograph your shipment and it's shipping label. Over time you'll build yourself a visual library to have enough submittable evidence to shift chargebacks in your favour.

Free archiving of unlimited orders.
Link photos to customer orders automatically
Generate dispute response for international chargebacks

Pros

Easy protection against chargebacks by taking photos of shipments and shipping labels
Helps build a visual library over time to provide submittable evidence for dispute resolution
Free archiving of unlimited orders
Automatic linking of photos to customer orders
Generates dispute responses for international chargebacks
User-friendly app accessible via phone

Cons

Requires manual effort to photograph shipments
Dependence on phone camera quality for clear evidence
Potential privacy concerns with storing customer order images
App's functionality might be redundant if the company already has a robust order management system
May not always successfully shift chargebacks in the user's favor despite the evidence

Top Helpful Reviews

Sonder Fusion

Apr 09, 2024 on Shopify

I am delighted to share my positive feedback on ViaGlamour's B2B Order Insurance program. This invaluable service provides protection against chargebacks and offers a reliable means of proving that goods have been successfully shipped to the customer's address. It has greatly enhanced our confidence in conducting B2B transactions, knowing that our shipments are safeguarded from any potential disputes. The convenience and peace of mind offered by this program are unmatched, and I commend ViaGlamour for providing such a crucial solution for businesses like ours.

NFDVapes

Nov 07, 2022 on Shopify

We used to take pictures of every order and then put them in a massive Google drive, but we no longer need to do that with this app! You must scan the barcode; it will automatically attach the customer's information to the picture in the dashboard and then upload a photo of the order; it's that simple. It will help us mitigate chargebacks and customers claiming they didn't receive an item included in their order. I highly recommend it to all businesses, especially because it's free. I don't know how the chargeback features would work if we need to use them; I will update my review accordingly.