Customer reviews: AfterShip for TikTok & SHEIN

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.</li> <li>User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.</li> <li>Responsive support with options for live chat and direct calls.</li> <li>Helps save time and reduces manual workload for businesses.</li> <li>Facilitates effective onboarding and provides quick solutions to customer queries.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recurring issues with order duplication and inventory syncing, causing user frustration.</li> <li>High subscription costs without perceived value for some merchants.</li> <li>Technical difficulties requiring manual adjustments for better product synchronization.</li> <li>App does not cover all use cases, especially for stores with extensive SKUs.</li> <li>Some aspects are perceived as non-intuitive, requiring additional learning time.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.</p>

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Reviews (692)

Overall rating

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What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
Responsive support with options for live chat and direct calls.
Helps save time and reduces manual workload for businesses.
Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

Recurring issues with order duplication and inventory syncing, causing user frustration.
High subscription costs without perceived value for some merchants.
Technical difficulties requiring manual adjustments for better product synchronization.
App does not cover all use cases, especially for stores with extensive SKUs.
Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

Sense Wellness

Jun 02, 2024 on Shopify

Excellent assistance, walked me through entire process

My Store

May 30, 2024 on Shopify

Yes excellent customer service by Karan

My Store

May 30, 2024 on Shopify

Great. Ayushi was a big help and resolved my issue very fast.

Alfra Retail

May 28, 2024 on Shopify

Ankit resolved all my issues

Classy Crafts Boutique

May 20, 2024 on Shopify

Sadhan was great did a fantastic job helping sync my products and orders!

Be You Lifestyle Boutique

Apr 24, 2024 on Shopify

Excellent onboarding and ultra responsive.

InternetCircus

Apr 22, 2024 on Shopify

B Prabha was wonderful! Very helpful and knowledgeable. Very patient with me.

WalkInGrace

Apr 22, 2024 on Shopify

Very easy to use

BuzzBuy

Apr 22, 2024 on Shopify

Being a TikTok Shop merchant can be stressful, but with AfterShip Feed app's customer service, all your issues are practically eradicated. They offer quick solutions and always do follow-ups, ensuring customer satisfaction is guaranteed!

Latoya's Store

Apr 21, 2024 on Shopify

One of the most useful and intuitive tools on shopify app store. It gets all of my products on one page with ease.

LovelyRLovely

Apr 21, 2024 on Shopify

this app is lovely, great customer service they're always ready to assist.. thanks to Jai I got my issue with Tiktok sort with ease.. I highly recommend

Doctor Trigger

Apr 17, 2024 on Shopify

We've had our TikTok sales channel open but left unused for a long time due to issues with product & order sync. Only now that we've connected our shop with Aftership were we able to get our first order placed on TTS and fulfilled by Shopify. There was a slight learning curve to overcome when managing 3 different platforms and getting things to work properly, especially with how notoriously difficult it is to get good support on TTS, but the team at Aftership has been extremely helpful with getting things setup. Support has been keen on answering all of my doubts and helping me navigate and understand the app both through chat and on 1:1 video calls. I was even offered an extension on my free trial to ensure we got up and running before upgrading. Can't thank them enough! Shout out to Kumar for helping clarify a few things for us on call!

BBQSmoke

Apr 17, 2024 on Shopify

Very quick and easy.

My Store

Apr 17, 2024 on Shopify

they always do their best to help customers! always active, very easy to talk to a live agent, hope it stays like this. a very powerful tool if you know how to easy !

PaveTheWhey

Apr 16, 2024 on Shopify

Naked Nutrition

Apr 15, 2024 on Shopify

Ayushi the support rep we worked with on a problem- what a hero. Very knowledgeable and checked with his team for help instead of just giving up. There are bound to be some issues because TikTok shop is new but the support by AfterShip is top level. Working through problems and providing the exact right documentation.

NUGRO Hair

Apr 12, 2024 on Shopify

Nice chat customer service

whitevl

Apr 09, 2024 on Shopify

very good support

osob store

Apr 08, 2024 on Shopify

great customer service I highly recommended.

ORANGE KNIGHT & CO.

Apr 08, 2024 on Shopify

Wonderful