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Customer reviews: AfterShip Sync for TikTok Shop

Develop by AfterShip

Reviews (286)

Overall rating
4.6

What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

  • Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
  • User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
  • Responsive support with options for live chat and direct calls.
  • Helps save time and reduces manual workload for businesses.
  • Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

  • Recurring issues with order duplication and inventory syncing, causing user frustration.
  • High subscription costs without perceived value for some merchants.
  • Technical difficulties requiring manual adjustments for better product synchronization.
  • App does not cover all use cases, especially for stores with extensive SKUs.
  • Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

Debsline.co

Jun 19, 2024  on Shopify

TeeTime Essentials

Jun 15, 2024  on Shopify

Sadhan very helpful customer support. Helped me so fast through chat.

Splendid City

Jun 13, 2024  on Shopify

Karan answered my questions clearly and straight to the point. Really helpful. Satisfied customer.

My Store

Jun 13, 2024  on Shopify

Karan really helped me with linking my products he was patient, and easy to work with. I was ready to uninstall the app until he helped me

Derm Dude

Jun 13, 2024  on Shopify

The folks at Aftership in the customer care team are incredible. Walked me through step by step (twice) on some updates that were needed. Very patient and very helpful.

Tara is Trending

Jun 11, 2024  on Shopify

I have the best customer service experience with Jai. He was so fast and polite and resolved my issue immediately. Also, this makes using your TikTok Shop an instant success. So much easier than going it alone!

NightJect

Jun 11, 2024  on Shopify

I had issues connecting my store, however Karan helped me in less than 10 minutes and everything worked after that. Thanks Karan! "not a fake review"

SunKissed

Jun 06, 2024  on Shopify

Deep's Goated

TikShop Til U Drop

Jun 04, 2024  on Shopify

Pooja was very helpful and patient with me. She helped me understand why my products were not syncing and she provided me with the step-by-step process to bulk sync my products. Thank you so much Pooja, you were awesome!

My Store

Jun 03, 2024  on Shopify

parbah was excellent help very paitent, fixed and explained everything to me!!!!

My Store

Jun 02, 2024  on Shopify

Solved the problem :)

Cash Cards Unlimited

Jun 02, 2024  on Shopify

Prabha was very knowledgeable and resolved my issue very fast!

Sense Wellness

Jun 02, 2024  on Shopify

Excellent assistance, walked me through entire process

My Store

May 30, 2024  on Shopify

Yes excellent customer service by Karan

My Store

May 30, 2024  on Shopify

Great. Ayushi was a big help and resolved my issue very fast.

Alfra Retail

May 28, 2024  on Shopify

Ankit resolved all my issues

Classy Crafts Boutique

May 20, 2024  on Shopify

Sadhan was great did a fantastic job helping sync my products and orders!

Be You Lifestyle Boutique

Apr 24, 2024  on Shopify

Excellent onboarding and ultra responsive.

InternetCircus

Apr 22, 2024  on Shopify

B Prabha was wonderful! Very helpful and knowledgeable. Very patient with me.

WalkInGrace

Apr 22, 2024  on Shopify

Very easy to use

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