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Customer reviews: AfterShip Sync for TikTok Shop

Develop by AfterShip

Reviews (286)

Overall rating
4.6

What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

  • Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
  • User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
  • Responsive support with options for live chat and direct calls.
  • Helps save time and reduces manual workload for businesses.
  • Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

  • Recurring issues with order duplication and inventory syncing, causing user frustration.
  • High subscription costs without perceived value for some merchants.
  • Technical difficulties requiring manual adjustments for better product synchronization.
  • App does not cover all use cases, especially for stores with extensive SKUs.
  • Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

My Store

Jul 20, 2024  on Shopify

I love AfterShip, they have great customer service, the agents are very friendly knowledgeable, and helpful, especially Pooja, she makes AfterShip so much better. keep up the great work!

My Store

Jul 16, 2024  on Shopify

Great assistance from Ayushi. App works great and customer service is amazing

Monsta Chews

Jul 15, 2024  on Shopify

Great customer service

PendoLove Zone

Jul 14, 2024  on Shopify

Evolve Collective

Jul 11, 2024  on Shopify

Kumar was great. After spending countless hours going back and forth between shopify, tiktok, my supplier, and Aftership, Kumar was the only one who was able to help me get past hours and hours and hours of frustration. The team at tiktok was useless, thank goodness for Kumar;.

Zesty Paws

Jul 10, 2024  on Shopify

Invicta Kuru

Jul 10, 2024  on Shopify

Great CS, the guys there helped me couple of times and solved all the issues, definitely recommend the app!

Pyro Pultz

Jul 06, 2024  on Shopify

This app is really proving to save me a ton of manual work! Navigating the site takes a minute to learn but a quick live chat feed has proven to be priceless! They answered every question that I had as well as scheduled a time to discuss what else the app can do for my business. If you just found the app...you are in luck! If you have been using it a while be thankful you found this little gem as it is definitely a time saver! The live chat help feature has me floored as it is a real person on the other end, not your usual bot!

My Store

Jul 06, 2024  on Shopify

Love the feed back and help! Sedhan was very helpful a patience with me!

Gonnae Select

Jul 05, 2024  on Shopify

Sadhan promptly assisted me with my problem, resolving it within seconds. This exemplifies exceptional customer service.

MOTOPANDA

Jul 01, 2024  on Shopify

Great assistance by Karan in support, but the app is not as useful for my use case due to limitations in tiktok shop categorization of the product.. I was looking for a one click solution to sync my shopify products to tiktok shop, however using aftership feed, I need to manually map products or categories which is cumbersome when I have 1000 or so SKUs

My Store

Jun 30, 2024  on Shopify

Aditya was very helpful and asked me all the necessary questions to understand my problem. Fortunately, it was a simple problem and he knew right away the issue. Also, I had additional questions and he answered all of them with full understanding of everything. Thank you again!

ShopSuperheroesUltimate.com

Jun 29, 2024  on Shopify

Excellent, resolved issue quickly.

Dysel

Jun 29, 2024  on Shopify

Very knowledgeable and helpful. He worked with me carefully to understand and find solutions to my problems. Highly recommend!

TradewindStudios

Jun 26, 2024  on Shopify

Fantastic support. She was very thorough and even offered to do live support via screenshare. I learnt so much in a short amount of time. Thank you so much. Great Job!!

Xabono UK

Jun 26, 2024  on Shopify

Excellent App

Modern Treasures

Jun 21, 2024  on Shopify

Karan as the GREATEST!!! He helped through the entire process for hours great assistance great person highly recommend thanks so much!!!!!

Love The Kids Fashion

Jun 20, 2024  on Shopify

It's very easy to use. Not heard to understand, absolutely convenient!! I love it....

Kenchima

Jun 20, 2024  on Shopify

i like this app because it is easy to use. The support it always there to answer your questions. Thank you

Jay Beauty

Jun 19, 2024  on Shopify

Easy to set up and customer service is really helpful!

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