Customer reviews: AfterShip for TikTok & SHEIN

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.</li> <li>User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.</li> <li>Responsive support with options for live chat and direct calls.</li> <li>Helps save time and reduces manual workload for businesses.</li> <li>Facilitates effective onboarding and provides quick solutions to customer queries.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recurring issues with order duplication and inventory syncing, causing user frustration.</li> <li>High subscription costs without perceived value for some merchants.</li> <li>Technical difficulties requiring manual adjustments for better product synchronization.</li> <li>App does not cover all use cases, especially for stores with extensive SKUs.</li> <li>Some aspects are perceived as non-intuitive, requiring additional learning time.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.</p>

View info

Reviews (692)

Overall rating

4.7

5

98
4

6
3
2
1

6

What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
Responsive support with options for live chat and direct calls.
Helps save time and reduces manual workload for businesses.
Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

Recurring issues with order duplication and inventory syncing, causing user frustration.
High subscription costs without perceived value for some merchants.
Technical difficulties requiring manual adjustments for better product synchronization.
App does not cover all use cases, especially for stores with extensive SKUs.
Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

ShopSuperheroesUltimate.com

Jun 29, 2024 on Shopify

Excellent, resolved issue quickly.

Dysel

Jun 29, 2024 on Shopify

Very knowledgeable and helpful. He worked with me carefully to understand and find solutions to my problems. Highly recommend!

TradewindStudios

Jun 26, 2024 on Shopify

Fantastic support. She was very thorough and even offered to do live support via screenshare. I learnt so much in a short amount of time. Thank you so much. Great Job!!

Xabono UK

Jun 26, 2024 on Shopify

Excellent App

Modern Treasures

Jun 21, 2024 on Shopify

Karan as the GREATEST!!! He helped through the entire process for hours great assistance great person highly recommend thanks so much!!!!!

Love The Kids Fashion

Jun 20, 2024 on Shopify

It's very easy to use. Not heard to understand, absolutely convenient!! I love it....

Kenchima

Jun 20, 2024 on Shopify

i like this app because it is easy to use. The support it always there to answer your questions. Thank you

Jay Beauty

Jun 19, 2024 on Shopify

Easy to set up and customer service is really helpful!

Debsline.co

Jun 19, 2024 on Shopify

TeeTime Essentials

Jun 15, 2024 on Shopify

Sadhan very helpful customer support. Helped me so fast through chat.

Splendid City

Jun 13, 2024 on Shopify

Karan answered my questions clearly and straight to the point. Really helpful. Satisfied customer.

My Store

Jun 13, 2024 on Shopify

Karan really helped me with linking my products he was patient, and easy to work with. I was ready to uninstall the app until he helped me

Derm Dude

Jun 13, 2024 on Shopify

The folks at Aftership in the customer care team are incredible. Walked me through step by step (twice) on some updates that were needed. Very patient and very helpful.

Tara is Trending

Jun 11, 2024 on Shopify

I have the best customer service experience with Jai. He was so fast and polite and resolved my issue immediately. Also, this makes using your TikTok Shop an instant success. So much easier than going it alone!

NightJect

Jun 11, 2024 on Shopify

I had issues connecting my store, however Karan helped me in less than 10 minutes and everything worked after that. Thanks Karan! "not a fake review"

SunKissed

Jun 06, 2024 on Shopify

Deep's Goated

TikShop Til U Drop

Jun 04, 2024 on Shopify

Pooja was very helpful and patient with me. She helped me understand why my products were not syncing and she provided me with the step-by-step process to bulk sync my products. Thank you so much Pooja, you were awesome!

My Store

Jun 03, 2024 on Shopify

parbah was excellent help very paitent, fixed and explained everything to me!!!!

My Store

Jun 02, 2024 on Shopify

Solved the problem :)

Cash Cards Unlimited

Jun 02, 2024 on Shopify

Prabha was very knowledgeable and resolved my issue very fast!