Customer reviews: AfterShip for TikTok & SHEIN

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.</li> <li>User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.</li> <li>Responsive support with options for live chat and direct calls.</li> <li>Helps save time and reduces manual workload for businesses.</li> <li>Facilitates effective onboarding and provides quick solutions to customer queries.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Recurring issues with order duplication and inventory syncing, causing user frustration.</li> <li>High subscription costs without perceived value for some merchants.</li> <li>Technical difficulties requiring manual adjustments for better product synchronization.</li> <li>App does not cover all use cases, especially for stores with extensive SKUs.</li> <li>Some aspects are perceived as non-intuitive, requiring additional learning time.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.</p>

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Reviews (692)

Overall rating

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What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
Responsive support with options for live chat and direct calls.
Helps save time and reduces manual workload for businesses.
Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

Recurring issues with order duplication and inventory syncing, causing user frustration.
High subscription costs without perceived value for some merchants.
Technical difficulties requiring manual adjustments for better product synchronization.
App does not cover all use cases, especially for stores with extensive SKUs.
Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

Melange Blanc NYC

Aug 08, 2024 on Shopify

I started using quicksync and it was a total disaster, then i switched to aftership app which is beyond simple and easy. no glitches, no issues, the process was so easy to understand and simple to use. the quicksync app removed most of my shopify listing, which i had to spend time fixing the shopify product list, and after switching to aftership, the entire process is smooth sail, and now tiktok shop is up running. thanks alot !!!!!!

Purabelle

Aug 07, 2024 on Shopify

Jai. Great support

My Store

Aug 05, 2024 on Shopify

helped in 10 min he is awesome

IcyFreshFans™

Aug 03, 2024 on Shopify

good guy waited for me

My Store

Jul 24, 2024 on Shopify

Jai was the most helpful and patient customer service agent I've ever dealt with. In 5 minutes he solved what I couldn't in 2 hours. THANK YOU!!!!

Joyblume

Jul 24, 2024 on Shopify

Jai helped me so much when I wrote in! He must have spent almost an hour with me answering question after question, he was patient and pleasant the entire time and found every answer I needed! 10/10 customer service!

My Store

Jul 22, 2024 on Shopify

jai very good agent, helped solve my problem

Magnificent

Jul 22, 2024 on Shopify

Thank you Jai, You were very helpful!

My Store

Jul 20, 2024 on Shopify

I love AfterShip, they have great customer service, the agents are very friendly knowledgeable, and helpful, especially Pooja, she makes AfterShip so much better. keep up the great work!

My Store

Jul 16, 2024 on Shopify

Great assistance from Ayushi. App works great and customer service is amazing

Monsta Chews

Jul 15, 2024 on Shopify

Great customer service

PendoLove Zone

Jul 14, 2024 on Shopify

Evolve Collective

Jul 11, 2024 on Shopify

Kumar was great. After spending countless hours going back and forth between shopify, tiktok, my supplier, and Aftership, Kumar was the only one who was able to help me get past hours and hours and hours of frustration. The team at tiktok was useless, thank goodness for Kumar;.

Zesty Paws

Jul 10, 2024 on Shopify

Invicta Kuru

Jul 10, 2024 on Shopify

Great CS, the guys there helped me couple of times and solved all the issues, definitely recommend the app!

Pyro Pultz

Jul 06, 2024 on Shopify

This app is really proving to save me a ton of manual work! Navigating the site takes a minute to learn but a quick live chat feed has proven to be priceless! They answered every question that I had as well as scheduled a time to discuss what else the app can do for my business. If you just found the app...you are in luck! If you have been using it a while be thankful you found this little gem as it is definitely a time saver! The live chat help feature has me floored as it is a real person on the other end, not your usual bot!

My Store

Jul 06, 2024 on Shopify

Love the feed back and help! Sedhan was very helpful a patience with me!

Gonnae Select

Jul 05, 2024 on Shopify

Sadhan promptly assisted me with my problem, resolving it within seconds. This exemplifies exceptional customer service.

MOTOPANDA

Jul 01, 2024 on Shopify

Great assistance by Karan in support, but the app is not as useful for my use case due to limitations in tiktok shop categorization of the product.. I was looking for a one click solution to sync my shopify products to tiktok shop, however using aftership feed, I need to manually map products or categories which is cumbersome when I have 1000 or so SKUs

My Store

Jun 30, 2024 on Shopify

Aditya was very helpful and asked me all the necessary questions to understand my problem. Fortunately, it was a simple problem and he knew right away the issue. Also, I had additional questions and he answered all of them with full understanding of everything. Thank you again!