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Customer reviews: AfterShip for TikTok Shop

Develop by Shopify

Reviews (286)

Overall rating
4.7

What Merchants Think

Merchants generally have mixed feedback about "AfterShip Feed for TikTok Shop." While many users appreciate its user-friendly interface and helpful customer support, others express concerns over technical issues like order duplication and high costs. Customer service is frequently highlighted as a strong point, but some merchants encounter challenges with syncing products and inventory management.

Key Strengths

  • Excellent customer support, with agents like Jai, Karan, Aditya, and others receiving specific praise.
  • User-friendly interface that simplifies product syncing between TikTok Shop and Shopify.
  • Responsive support with options for live chat and direct calls.
  • Helps save time and reduces manual workload for businesses.
  • Facilitates effective onboarding and provides quick solutions to customer queries.

Common Concerns

  • Recurring issues with order duplication and inventory syncing, causing user frustration.
  • High subscription costs without perceived value for some merchants.
  • Technical difficulties requiring manual adjustments for better product synchronization.
  • App does not cover all use cases, especially for stores with extensive SKUs.
  • Some aspects are perceived as non-intuitive, requiring additional learning time.

Final Thoughts

Overall, "AfterShip Feed for TikTok Shop" is a valuable tool for many TikTok Shop merchants, particularly due to its robust customer support and time-saving features. However, potential users should weigh the app's benefits against the reported technical issues and costs. Those who navigate its learning curve and leverage support may find it enhances their TikTok Shop operations significantly.

Antidote

Jan 08, 2026  on Shopify

I really appreciate being able to quickly speak to a knowledgeable, helpful human being who helped me with my setup. Jai Kumar was so helpful and knows his stuff. One of the better onboarding experiences I have had with a software. Nice work

Glasshaus

Dec 31, 2025  on Shopify

Techie Trends

Dec 15, 2025  on Shopify

Diamond Drunk

Dec 09, 2025  on Shopify

Vestique

Nov 26, 2025  on Shopify

PSD

Nov 07, 2025  on Shopify

Jai was super helpful to help troubleshoot our issues

BOOMBA

Oct 09, 2025  on Shopify

good

DASH Water

Oct 07, 2025  on Shopify

Jai was helpful, quickly resolved my issue

Applied Nutrition plc

Oct 06, 2025  on Shopify

Their support has been incredible. Always willing to help and the app works really well!

FarmHouse Fresh

Oct 03, 2025  on Shopify

She was great. There is no way I could have done this on my own.

ChristInWords

Oct 01, 2025  on Shopify

Awesome service... prompt, professional, patient and detailed!

Bronco Western Supply Co.

Sep 23, 2025  on Shopify

Amazing customer service, they're super responsive and willing to help!

goumikids

Sep 18, 2025  on Shopify

Prabha was amazing and she made the onboarding process easy.

LB Shop

Sep 18, 2025  on Shopify

Bad Birdie

Sep 17, 2025  on Shopify

Babe Activewear

Sep 15, 2025  on Shopify

High Crate

Sep 11, 2025  on Shopify

Aditya from AfterShip was fantastic throughout the entire onboarding process. He helped me set up my account smoothly and made sure every step was clear and easy to follow. His professionalism, patience, and thorough guidance made the experience seamless. Highly recommend working with him if you're getting started with AfterShip!

The Tinsel Rack

Sep 11, 2025  on Shopify

COOCHY

Sep 11, 2025  on Shopify

Great customer service! Kumar helped me with all aspects of setup - it was a fantastic experience!

My Store

Sep 07, 2025  on Shopify

AfterShip Feed had been wonderful in its simplicity and effectiveness. The app has prepared me and my store for most of the key areas in migrating towards Tiktok as a shopping platform. I personally laud their easy integration protocols as they tend to be very upfront and visually helpful. The application has saved me a significant amount of valuable human resource time. Customer support is magnificent; one gets regular updates and tips on relevant best practices and recent innovations.

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