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Customer reviews: AfterShip Personalization

Develop by AfterShip

Reviews (148)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of "AfterShip Personalization," praising its utility and impact on enhancing customer experience. The app is widely considered a valuable addition to Shopify stores, significantly assisting in customer interaction and boosting store appearance. However, issues with billing and subscription plans lead to some dissatisfaction.

Key Strengths

  • Exceptional customer support, noted for responsiveness and helpfulness.
  • Ease of use and simplicity in setup.
  • Effective in enhancing average order value (AOV) and customer engagement.
  • Highly customizable checkout and post-purchase pages.

Common Concerns

  • Misunderstanding around the free plan versus the trial period.
  • Issues with unexpected charges after app deletion.
  • Perceived false advertising regarding free plan limitations.

Final Thoughts

"AfterShip Personalization" is well-received for its functionality and user-friendly features, with the majority of merchants recommending it for Shopify stores. Despite some billing and plan-related issues, the app's capacity to improve store aesthetics and boost sales is appreciated by users, supported by a commendable customer service team.

Amaia's Wears

Mar 19, 2024  on Shopify

thanks to Sanhan I was able to finish my campaign with no issues, really fast response a very polite. Thank you.

peggyskiddycorral

Jan 14, 2024  on Shopify

The rep. did an excellent job. Answered my question quickly. But I had to uninstall the app because I thought I was getting the free version. I get about the most, 10 orders a month right now and I am no where near 200.00 in generated revenue. But I was told I had to go to a payment plan when I thought I was choosing the free plan after 14 days. I loved the program while I had it but can not afford it right now. That is why I chose the free plan.

ElevenLabs - Plant Based Nutrition

Jan 02, 2024  on Shopify

False advertising - If I could give zero stars I would. I set up the free plan thinking it was free until I got 50 orders per month or extra $200 in sales FROM THE APP as it advertises. I spent the time setting everything up and didn't realise it had been deactivated after a couple of weeks (not sure exactly when as I wasn't notified) even though I had generated no income from the app, or reached 50 orders per month in that time. I contacted support to help but they told me it's only a free trial for 14 days regardless of number of orders and revenue. I pointed out the 50 orders/$200 in sales and the advertising on this page, but they refused the free plan and only said they could extend the free trial for another few weeks. Then I'd have to choose a paid plan even if I didn't have 50 orders per month or an extra $200 in income from the app. This is NOT the definition of a free plan at all so don't waste your time installing and setting it up.

PetVentures Hub

Dec 25, 2023  on Shopify

Great app and great customer support

Born Primitive - Middle East

Dec 21, 2023  on Shopify

This app is a must-have! It's easy to use and the customizations for the checkout pages and post/purchase etc are real value-adds. The support team are quick to assist if you need any help. Highly recommend this app!

Upper Level Aesthetics

Nov 07, 2023  on Shopify

one of the best apps to get your business going

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