Reviews: AfterShip Personalization

Customer reviews: AfterShip Personalization

Reviews (58)

Overall rating

4.6

5

48
4

4
3
2
1

3

What Merchants Think

Merchants generally have a positive impression of "AfterShip Personalization," praising its utility and impact on enhancing customer experience. The app is widely considered a valuable addition to Shopify stores, significantly assisting in customer interaction and boosting store appearance. However, issues with billing and subscription plans lead to some dissatisfaction.

Key Strengths

Exceptional customer support, noted for responsiveness and helpfulness.
Ease of use and simplicity in setup.
Effective in enhancing average order value (AOV) and customer engagement.
Highly customizable checkout and post-purchase pages.

Common Concerns

Misunderstanding around the free plan versus the trial period.
Issues with unexpected charges after app deletion.
Perceived false advertising regarding free plan limitations.

Final Thoughts

"AfterShip Personalization" is well-received for its functionality and user-friendly features, with the majority of merchants recommending it for Shopify stores. Despite some billing and plan-related issues, the app's capacity to improve store aesthetics and boost sales is appreciated by users, supported by a commendable customer service team.

HyPrim

May 11, 2025 on Shopify

I use this app from Feb.12th and delete on Apr.7th, I send feedback and pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback. I delete this app but still paying for them, the payment didn't not stop.

BARA Sportswear

Mar 21, 2024 on Shopify

Got charged two months in a row after deleted the app. App did not work for us at all - even though Aftership tried set this up. Would not recommend

ElevenLabs - Plant Based Nutrition

Jan 02, 2024 on Shopify

False advertising - If I could give zero stars I would. I set up the free plan thinking it was free until I got 50 orders per month or extra $200 in sales FROM THE APP as it advertises. I spent the time setting everything up and didn't realise it had been deactivated after a couple of weeks (not sure exactly when as I wasn't notified) even though I had generated no income from the app, or reached 50 orders per month in that time. I contacted support to help but they told me it's only a free trial for 14 days regardless of number of orders and revenue. I pointed out the 50 orders/$200 in sales and the advertising on this page, but they refused the free plan and only said they could extend the free trial for another few weeks. Then I'd have to choose a paid plan even if I didn't have 50 orders per month or an extra $200 in income from the app. This is NOT the definition of a free plan at all so don't waste your time installing and setting it up.