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Customer reviews: AfterShip Personalization

Develop by AfterShip

Reviews (148)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of "AfterShip Personalization," praising its utility and impact on enhancing customer experience. The app is widely considered a valuable addition to Shopify stores, significantly assisting in customer interaction and boosting store appearance. However, issues with billing and subscription plans lead to some dissatisfaction.

Key Strengths

  • Exceptional customer support, noted for responsiveness and helpfulness.
  • Ease of use and simplicity in setup.
  • Effective in enhancing average order value (AOV) and customer engagement.
  • Highly customizable checkout and post-purchase pages.

Common Concerns

  • Misunderstanding around the free plan versus the trial period.
  • Issues with unexpected charges after app deletion.
  • Perceived false advertising regarding free plan limitations.

Final Thoughts

"AfterShip Personalization" is well-received for its functionality and user-friendly features, with the majority of merchants recommending it for Shopify stores. Despite some billing and plan-related issues, the app's capacity to improve store aesthetics and boost sales is appreciated by users, supported by a commendable customer service team.

BoostRX

Nov 08, 2024  on Shopify

Perfect support as always, they respond quick and they don't hesitate to make sure that your problem is fixed before they close the ticket support. All their apps are useful and must have for any shopify store, I never have a bad experience with them or their apps.

CJ's Confections

Sep 15, 2024  on Shopify

AfterShip Personalization has worked wonders for our business! It's changing the game on how we enhance our customers' experience!

BulkBully Supplements

Sep 05, 2024  on Shopify

Help me with an issue i couldn't solve in a very quick fashion . they do great work highly recommended

Pixel Craft Paradise

Aug 07, 2024  on Shopify

I was running into some difficulty while setting it up for my store. Customer support did a great job, Ankit was super responsive, friendly and informative. great experience overall.

Sidequest TGC

Apr 17, 2024  on Shopify

Amazing customer service. The app has already increased AOV and I'm yet to try out everything. Had a technical issue but thats now been resolved without any fuss. Would recommend.

BARA Sportswear

Mar 21, 2024  on Shopify

Got charged two months in a row after deleted the app. App did not work for us at all - even though Aftership tried set this up. Would not recommend

Amaia's Wears

Mar 19, 2024  on Shopify

thanks to Sanhan I was able to finish my campaign with no issues, really fast response a very polite. Thank you.

peggyskiddycorral

Jan 14, 2024  on Shopify

The rep. did an excellent job. Answered my question quickly. But I had to uninstall the app because I thought I was getting the free version. I get about the most, 10 orders a month right now and I am no where near 200.00 in generated revenue. But I was told I had to go to a payment plan when I thought I was choosing the free plan after 14 days. I loved the program while I had it but can not afford it right now. That is why I chose the free plan.

ElevenLabs - Plant Based Nutrition

Jan 02, 2024  on Shopify

False advertising - If I could give zero stars I would. I set up the free plan thinking it was free until I got 50 orders per month or extra $200 in sales FROM THE APP as it advertises. I spent the time setting everything up and didn't realise it had been deactivated after a couple of weeks (not sure exactly when as I wasn't notified) even though I had generated no income from the app, or reached 50 orders per month in that time. I contacted support to help but they told me it's only a free trial for 14 days regardless of number of orders and revenue. I pointed out the 50 orders/$200 in sales and the advertising on this page, but they refused the free plan and only said they could extend the free trial for another few weeks. Then I'd have to choose a paid plan even if I didn't have 50 orders per month or an extra $200 in income from the app. This is NOT the definition of a free plan at all so don't waste your time installing and setting it up.

Born Primitive - Middle East

Dec 21, 2023  on Shopify

This app is a must-have! It's easy to use and the customizations for the checkout pages and post/purchase etc are real value-adds. The support team are quick to assist if you need any help. Highly recommend this app!

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