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Customer reviews: AfterShip Referral&Affiliate

Develop by AfterShip

Reviews (2,648)

Overall rating
4.8

What Merchants Think

The "AfterShip Referral&Affiliate" app generally receives positive feedback from merchants who appreciate its ease of use and the ability to start affiliate marketing with a free plan. Merchants find the app helpful for growing their businesses, particularly in collaboration with influencers. The customer support is often highlighted as responsive and helpful, with several representatives being praised by name.

Key Strengths

  • User-friendly interface and easy to set up
  • Free plan available, providing good value for newcomers
  • Responsive and effective customer support, with representatives like Pooja, Ayushi, and Jai earning special mentions
  • Helps to effectively track referral and affiliate sales
  • Automatic processing and intuitive design praised by users

Common Concerns

  • App pricing structures and potential hidden fees causing uncertainty
  • Issues with tracking accuracy and delayed reflection of sales on the dashboard
  • Challenges with referral links and campaign visibility within user interfaces
  • Lack of affiliate portal to pay affiliates directly and cumbersome manual steps required

Final Thoughts

Overall, "AfterShip Referral&Affiliate" is well-received by merchants who find it effective and easy to use, especially for those starting with affiliate marketing. While its free plan and strong customer service are major selling points, some merchants have experienced issues regarding pricing transparency and system functionalities. Improvements in these areas could enhance the app's overall user experience.

Miteinander wachsen

Jan 30, 2025  on Shopify

NEVER use Affiliate Link with them!!! I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission... THIS APP & Support are a disaster!!

Shridhar snacks

Dec 25, 2024  on Shopify

Went i opening my website I can't see my running campaign

Hands-On Toys

Oct 09, 2024  on Shopify

The worst customer support ever. Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.

Fahline

Sep 23, 2024  on Shopify

FREE, yet seep pricing options, this goes back so many wrongs ways. FREE should always be free. Next time add just take a small commission from what you sell of ours.

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