I installed the MLV Auto Currency Switcher with the expectation that my customers would be able to pay in their local currencies, a basic yet critical feature for any global store. Sadly, that functionality is non-existent at checkout, which defeats the very purpose of the app.
After reaching out, I spoke with Yashika, who was courteous and helpful. She clarified that Shopify restricts currency changes during checkout, but never talked about a solution to fix this or even made an attempt. Offering a $2 discount for life isn't a solution.
Paying for this app feels like buying a car with a sunroof, premium leather seats, and great mileage and other features but without an engine. What’s the point of all the flashy features if the core function doesn’t deliver and yet pay for it?
Yes, you offered me a lifetime discount of some odd $2, but honestly, that’s not the point. I only asked about a discount because I was trying to justify paying for a tool that fails at its most essential task. But yet I supported your app and asked for a genuine price to pay for monthly.
To add to the disappointment, Harun from your team asked me to leave a positive review, even after I voiced my dissatisfaction. That’s not just unethical, it’s disheartening. I support small businesses and understand the struggle, but pressuring a customer to alter honest feedback is never okay.
If your team knows something is hurting the customer, don’t just acknowledge the pain,do something to fix it. Instead of offering discounts, work with Shopify to create a real solution. Make your customers feel heard, respected, and valued.
Because in the end, customers may forget what they bought, but they’ll never forget how you made them feel.
Final Thought: If you take care of your customers, your customers will take care of your business. I had high hopes, but this experience left me extremely dissatisfied.