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Customer reviews: Nova: Multi Currency Converter

Develop by Nova Apps

Reviews (1,767)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Nova: Multi Currency Converter". They appreciate the app's ease of use, its efficient currency conversion capabilities, and the seamless integration with their online stores. A major highlight is the exemplary customer support, which has been repeatedly praised for its quick response times and professional service.

Key Strengths

  • Outstanding customer service with quick and effective problem-solving.
  • Easy and straightforward installation process.
  • User-friendly interface allowing for seamless currency conversion.
  • Free to use, making it valuable for small businesses.
  • Real-time currency conversion with accurate exchange rates.

Common Concerns

  • Some users encountered issues with currency updates when adjusting quantities in the cart.
  • A few merchants noted discrepancies between tutorial videos and current Shopify menus.
  • Concerns over the absence of certain currencies, such as Naira, in the app.
  • Occasional delays or errors in support response for complex cases.

Final Thoughts

Overall, "Nova: Multi Currency Converter" is highly regarded by its users for its simplicity and utility. The app excels in customer support and provides valuable currency conversion features that enhance the shopping experience for international customers. While there are minor areas for improvement, the app remains a recommended tool for e-commerce businesses looking to reach a global audience effectively.

RoseChic

Apr 21, 2024  on Shopify

Rain was really helpful nice guy

Bravatopia

Apr 20, 2024  on Shopify

exellent

BLOOMING IN MAY

Apr 20, 2024  on Shopify

I had troubles with the html code but Izzy from the support team was super helpful and friendly and solved my problem in seconds! Great customer support, thank you Izzy!

Damsel in distress lingerie

Apr 20, 2024  on Shopify

I am very satisfied with the application. The team is very efficient. I talked to Jon, I didn't wait a minute for an answer. He explained everything to me precisely and simply.

Gyro Pen

Apr 20, 2024  on Shopify

I was able to easily setup thanks to someone in live chat which i got a immediate response (10 seconds)

ATELIER ROBIN

Apr 20, 2024  on Shopify

Great app. I had a small issue and contacted their support. Jon was very helpful and very knowledgeable! Fixed the problem in one interaction.

Wags4Whiskers

Apr 20, 2024  on Shopify

I installed the app yesterday and had trouble getting it activated correctly. I chatted with the customer support team. They were extremely patient, and on point, and assisted me with a solution immediately. Thanks to the team. Such a good team to work with!!

monokinimaillot

Apr 18, 2024  on Shopify

Nova's Multi Currency Converter is a must-have! Simple setup, accurate conversions, and it's free. My international sales have soared!

Old Soul Studio Co.

Apr 18, 2024  on Shopify

Great service by Jon! Although there was a feature I requested that wasn't available he told me it was a good idea, and that he will ask the developers to look into it. Great app overall and awesome service!

Surf Côte d'Ivoire

Apr 18, 2024  on Shopify

Bonne Application

Volcanos

Apr 17, 2024  on Shopify

I really had great service contacting them and Jon replied to me instantly and he was really great help and followed with me till I completely installed the app in my store. Love it, 10 out of 10 !!

Smeralda Swimwear

Apr 17, 2024  on Shopify

Zeppit

Apr 17, 2024  on Shopify

The app was great and the service was verry good! Fixed my problem in less than a minute. Thanks to Alex :)

The Brand Is Unknown

Apr 16, 2024  on Shopify

Alex's instant support swiftly resolved my issue in just one minute. Everything was simple and straightforward. Thank you!

Adventure Zeal

Apr 16, 2024  on Shopify

@jon, better support for my query & it's a very fast response. I am very satisfied .

Requiem Art Designs

Apr 15, 2024  on Shopify

Great support! The tutorial video didn't quite match up with current shopify menus, but when I tried the support chat it got me fixed up in a couple of minutes. Thank you so much!

YetiWild

Apr 15, 2024  on Shopify

This review is regarding my experience with support. Pol who helped me was very helpful and quick to respond.

NIHAL J

Apr 14, 2024  on Shopify

it is good yet with great customer care exprience

My Store

Apr 13, 2024  on Shopify

Awesome , quick replies and introducing The best solutions with many ways

Serenity Cart

Apr 13, 2024  on Shopify

Michele has been super helpful! She has assisted me a couple of times already whenever I've had concerns about the app!

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