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Customer reviews: Nova: Multi Currency Converter

Develop by Nova Apps

Reviews (1,715)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Nova: Multi Currency Converter". They appreciate the app's ease of use, its efficient currency conversion capabilities, and the seamless integration with their online stores. A major highlight is the exemplary customer support, which has been repeatedly praised for its quick response times and professional service.

Key Strengths

  • Outstanding customer service with quick and effective problem-solving.
  • Easy and straightforward installation process.
  • User-friendly interface allowing for seamless currency conversion.
  • Free to use, making it valuable for small businesses.
  • Real-time currency conversion with accurate exchange rates.

Common Concerns

  • Some users encountered issues with currency updates when adjusting quantities in the cart.
  • A few merchants noted discrepancies between tutorial videos and current Shopify menus.
  • Concerns over the absence of certain currencies, such as Naira, in the app.
  • Occasional delays or errors in support response for complex cases.

Final Thoughts

Overall, "Nova: Multi Currency Converter" is highly regarded by its users for its simplicity and utility. The app excels in customer support and provides valuable currency conversion features that enhance the shopping experience for international customers. While there are minor areas for improvement, the app remains a recommended tool for e-commerce businesses looking to reach a global audience effectively.

Hobby Heaven

Dec 05, 2024  on Shopify

Terrible customer service. Responses are formulaic and clearly copy-pasted from templates, showing a complete lack of effort or logical problem-solving. They prematurely diagnosed an incompatibility with our store, when in fact the issue was caused by another app—a clear indication of poor training and engagement from their support team. I can’t comment on the app itself, as we couldn’t even get past the initial setup due to their unhelpful customer service. Would not recommend based on this experience(Michele).

Juucie

Nov 03, 2024  on Shopify

Not compatible with the Dawn theme - unbelievable!

HJG

Aug 06, 2024  on Shopify

cant resolve my issue but thank u

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