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Customer reviews: Nova: Multi Currency Converter

Develop by Nova Apps

Reviews (609)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Nova: Multi Currency Converter". They appreciate the app's ease of use, its efficient currency conversion capabilities, and the seamless integration with their online stores. A major highlight is the exemplary customer support, which has been repeatedly praised for its quick response times and professional service.

Key Strengths

  • Outstanding customer service with quick and effective problem-solving.
  • Easy and straightforward installation process.
  • User-friendly interface allowing for seamless currency conversion.
  • Free to use, making it valuable for small businesses.
  • Real-time currency conversion with accurate exchange rates.

Common Concerns

  • Some users encountered issues with currency updates when adjusting quantities in the cart.
  • A few merchants noted discrepancies between tutorial videos and current Shopify menus.
  • Concerns over the absence of certain currencies, such as Naira, in the app.
  • Occasional delays or errors in support response for complex cases.

Final Thoughts

Overall, "Nova: Multi Currency Converter" is highly regarded by its users for its simplicity and utility. The app excels in customer support and provides valuable currency conversion features that enhance the shopping experience for international customers. While there are minor areas for improvement, the app remains a recommended tool for e-commerce businesses looking to reach a global audience effectively.

Sophie's Boutique

Aug 22, 2025  on Shopify

Great experience and got helped really easily by Jon. Would recommend to everyone selling internationally!

Peninsulla Tech

Aug 22, 2025  on Shopify

Nova: Multi Currency Converter works perfectly for my store, but what really stood out was the support team. I had a small issue and Rain helped me right away, super fast, clear, and incredibly helpful. He not only solved my problem quickly but also made the process enjoyable with funny GIFs that actually made me laugh. It’s rare to get support that’s both efficient and personable, and Rain nailed it. Huge thanks to him and the team for such an excellent experience!

BazarKom

Aug 21, 2025  on Shopify

I’ve been using Nova: Multi Currency Converter on my Shopify store and it has been a fantastic addition. The app is very easy to set up, works smoothly, and makes shopping seamless for international customers by automatically converting prices. What really stood out to me was the excellent customer support. A special thank you to Izzy for her kind and professional assistance—she was quick, helpful, and made the whole experience even better. Highly recommended!

May Mashiah

Aug 15, 2025  on Shopify

Thet asked me to review the customer service while leading you to the app rank. Don't appreciate this sneaky tactics

UGUiSU STORE

Aug 02, 2025  on Shopify

Because I had a specific request to hide certain currencies, this app wasn’t able to support that particular function. However, the app settings page was incredibly easy to navigate, and the instant chat support was excellent — responsive, friendly, and very helpful!

Earthly-Vine

Aug 01, 2025  on Shopify

Best experience ever!! Alex was amazing, app works incredibly well and Im a super happy user. Thank you for a great product and service!

VEGO

Jul 29, 2025  on Shopify

Excelente servicio al cliente, rapido y eficaz, solucionaron y prestaron el mejor servicio, resaltando que es una APP gratis y contar con servicio al cliente, maravilloso. Gracias Pol !

EQUA - Sustainable Water Bottles

Jul 29, 2025  on Shopify

Super fast and friendly support from Jon, who kindly helped me with the app installation. The app works great across all the pages of our store. The only thing missing is more flexibility for the Currency Switcher's positioning - the fixed always-on-top option isn't ideal for us.

None Like Us

Jul 25, 2025  on Shopify

Quick, easy to install. The currency format part didn't work well but luckily the support team responded quickly and provided me with the necessary steps so that I can do it myself!

Successfully Living Life

Jul 17, 2025  on Shopify

I was experiencing a disconnect between the instructions in the video and the app. Izzy was able to provide written instructions that help me see what I was missing. I have completed that part of set up and am now moving on to the next section. Thanks, Izzy. You saved me from a headache.

444 Virtues

Jul 16, 2025  on Shopify

Very quick to help, the support person handled the issue efficiently and the problem was resolved in minutes.

Sunset Alcohol Flush Support

Jul 14, 2025  on Shopify

Great customer support — highly recommend Nova! Super simple and allows hiding the currency switcher so the price appears native. Great stuff!

Zevikart

Jul 12, 2025  on Shopify

The app is so good it serves the purpose for sure. The support system is awesome. I was guided by a representative named Yaci, it was so helpful and supportive. Thankyou

Moosel Hats

Jul 09, 2025  on Shopify

John was fantastic to work with. He resolved my issue in just five minutes! His advice was clear, accurate, and easy to follow. I got everything sorted straight away.

Scentbar

Jul 05, 2025  on Shopify

Great experience and excellent support! Rain was able to resolve our concern and everything was good. Highly recommended!

HANGER

Jul 02, 2025  on Shopify

amazing app with amazing support from jon they helped me step by step to activate the app in my website and its really completely FREE of any cost.

araxla

Jun 25, 2025  on Shopify

The support agent was polite and professional, but my issue was not resolved. I saved the changes multiple times, but nothing was applied. I expected a clearer solution.

rude jewelry

Jun 22, 2025  on Shopify

very happy with Izzy who assisted me in setting up the Nova currency app. It made the process so worth it! Thank you!

Blancüre

Jun 14, 2025  on Shopify

Nice free app but with limitations, if the position of the currency buttons are customisable it'd be a perfect free app! Jon was super responsive and helpful. Anyway if you know coding, i suppose repositioning the currency button wouldn't have been an issue!

FLOPEDS

Jun 12, 2025  on Shopify

I would highly recommend the Multi Currency Converter App. It was super simple to install and Izzy from customer support got me sorted out in a few minutes. Thanks again for a great app, and even better support.

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