Customer reviews: Australia Post Shipping by AMP

<h3>What Merchants Think</h3> <p>The "Australia Post Shipping by AMP" app generally receives positive feedback from merchants, who appreciate its seamless integration with Shopify and the reliable service it provides for shipping needs. Many users highlight the app's continuous improvements and the commendable support from its customer service team, particularly noting the exceptional assistance when resolving issues. However, some concerns are raised regarding certain features and limitations, especially with international orders and packaging setups.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with Shopify.</li> <li>Exceptional customer support and quick response times.</li> <li>Reliable and stable service for shipping needs.</li> <li>Great value for money.</li> <li>Consistently improving features and functionality.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with the "ETA shown with shipping rates" feature for international orders.</li> <li>Lack of 24/7 support, leading to delays in resolving weekend issues.</li> <li>Complexity in packaging setup that is not clearly documented.</li> <li>Challenges with handling large numbers of SKUs and server timeouts.</li> <li>Expected features not working as intended, especially with weight and size automation.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the "Australia Post Shipping by AMP" app is well-received by many merchants for its effectiveness in managing shipping processes and integration with e-commerce platforms. The standout customer support and ongoing developments add significant value. Although there are some areas needing improvement, particularly in comprehensive documentation and certain feature enhancements, the app remains a favored choice for many businesses requiring robust shipping solutions.</p>

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Reviews (176)

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What Merchants Think

The "Australia Post Shipping by AMP" app generally receives positive feedback from merchants, who appreciate its seamless integration with Shopify and the reliable service it provides for shipping needs. Many users highlight the app's continuous improvements and the commendable support from its customer service team, particularly noting the exceptional assistance when resolving issues. However, some concerns are raised regarding certain features and limitations, especially with international orders and packaging setups.

Key Strengths

Seamless integration with Shopify.
Exceptional customer support and quick response times.
Reliable and stable service for shipping needs.
Great value for money.
Consistently improving features and functionality.

Common Concerns

Issues with the "ETA shown with shipping rates" feature for international orders.
Lack of 24/7 support, leading to delays in resolving weekend issues.
Complexity in packaging setup that is not clearly documented.
Challenges with handling large numbers of SKUs and server timeouts.
Expected features not working as intended, especially with weight and size automation.

Final Thoughts

Overall, the "Australia Post Shipping by AMP" app is well-received by many merchants for its effectiveness in managing shipping processes and integration with e-commerce platforms. The standout customer support and ongoing developments add significant value. Although there are some areas needing improvement, particularly in comprehensive documentation and certain feature enhancements, the app remains a favored choice for many businesses requiring robust shipping solutions.

The Detail Store

Feb 25, 2025 on Shopify

Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation!

Commodore Auto Dismantlers

Jan 28, 2025 on Shopify

Can't recommend these guys enough! Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted). As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved!

Transform Transwear

Aug 05, 2024 on Shopify

Great app and great support. Have been using it for 5 years now across 2 eComm businesses.

Deluxe Detail

Jul 02, 2024 on Shopify

Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!

Ariat Australia

May 06, 2024 on Shopify

We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.

Bonsai Stands and Stones

Mar 21, 2024 on Shopify

After years of using and being super happy with this app., I encountered a shipping problem with an item that should have gone smoothly. The Staff spent some time investigating and finding the problem, which was created by myself, and then fixed it for me. I can thoroughly recommend both the app. and especially the helpful Staff.

Lash and Brow Supplies

Nov 01, 2023 on Shopify

No good for epracel and too many server time outs. In addition, if you have a partial order fulfilment you have to create it's own manifest which wastes a huge amount of time, especially if you have a few to do for that day. We have a huge number of SKU's and in this app you are prompted to fill all the measurements and weights in. We did this. However, the package sizes do not automate (what was the point of entering all those measurements?). You can only create shipping rules for packages based on weight which is flawed. Most appallingly, the weights calculated for the postage don't even match the weights you have entered for each sku and packaging. They are way off. We have spent a huge amount of time migrating to this app to find it doesn't do what it claims. For the price I expected much better. This app has a long way to go.

Minimum Skincare

Oct 17, 2023 on Shopify

Automatic integration works wonders for us. Incredibly helpful support team.

BlueCats

Oct 07, 2014 on Shopify

Addition support is the man, and the App works better than advertised!