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Customer reviews: Audien ‑ Ali & Product Reviews

Develop by Audien.ai

Reviews (354)

Overall rating
4.8

What Merchants Think

"Audien ‑ Ali & Product Reviews" receives mixed feedback from merchants. While some users praise its ease of use, customization options, and excellent customer support, others express frustration over technical issues and poor customer service. Overall, the app is appreciated for its functionality but there are significant concerns regarding its impact on SEO performance and theme compatibility.

Key Strengths

  • Seamless integration with AliExpress and import feature
  • User-friendly interface and intuitive setup
  • Customizable reviews to fit store aesthetic
  • Free usage with robust features typically found in paid apps
  • Responsive customer support for many users

Common Concerns

  • Technical issues causing conflicts with themes and SEO errors
  • Inconsistent customer support and lack of responsiveness
  • Problems with exporting reviews and managing larger data sets
  • Concerns over pricing plans despite advertised free features

Final Thoughts

"Audien ‑ Ali & Product Reviews" is a powerful tool with numerous features and customization options, ideal for merchants seeking a cost-effective solution to manage customer reviews. However, technical challenges and customer support issues noted by several users highlight areas for improvement. The app is recommended for those willing to navigate these challenges for its robust features.

Pahadi Hatti (पहाड़ी हट्टी)

Jul 04, 2024  on Shopify

Audien for Shopify simplifies gathering and managing customer reviews. With its user-friendly interface and integration capabilities, Audien enhances e-commerce store credibility and customer engagement. Ideal for businesses aiming to optimize customer feedback processes seamlessly.

Sualan Cosmetics

May 23, 2024  on Shopify

La mejor aplicación que he probado de reviews. Un toque sencillo, elegante y minimalista donde cubre todas las necesidades que debería tener una review de cada al usuario y de cada a la administración de la misma. Recomendada con diferencia.

Dustopro

May 21, 2024  on Shopify

So far so good! Easy to set up, things are quick to find, I was able to do everything by myself without following any tutorials which speaks to the UX of the App!

La Forge de Megève

Apr 29, 2024  on Shopify

Aussi complète qu’une application payante. Le service client m’a répondu dans la demi heure et a régler mon problème. Je recommande !

MTLondon

Apr 26, 2024  on Shopify

I just installed this app and it works really well. The ease and user friendly platform allows you to add and remove reviews in just a click. You can customise the look of your widgets and create ones that fit into the look of your store. Its really great so far and I would recommend this app ! Thank you !

kolyok

Apr 25, 2024  on Shopify

Audien Review App for Shopify is a must-have for any online store. Its seamless integration allows for hassle-free product reviews, boosting credibility and trust among customers. With customizable features and robust analytics, Audien empowers merchants to gather valuable feedback and enhance their offerings, ultimately driving sales and customer satisfaction.

My Store

Apr 23, 2024  on Shopify

I was recommended Audien by a friend, I was using loox before this but it is extremely pricy for what it is, i wasn't expecting Audien to be particularly good but as it turns out it is almost flawless, it's easy to use simple to setup and you can even edit reviews if you are importing and you need to translate stuff from aliexpress. the only downside i'd say is that the colour customisation isnt amazing and id like it to be a bit more intricate but id say it will be perfectly fine for most people.

All Round Cart

Apr 23, 2024  on Shopify

This App is best for Reviews, their User interface is quite incredible. The overall app functionality is just excellent.

Fylal®

Apr 22, 2024  on Shopify

I recently installed this application and I'm very impressed by its user-friendliness. The interface is well-designed and visually appealing, making it enjoyable to use. I'll continue to explore it and will come back here to share an update on its effectiveness compared to other similar apps.

NabKart

Apr 14, 2024  on Shopify

Game-Changer! The Audien Review App for Shopify is a game-changer! Importing existing product reviews was a breeze, and the customization options are fantastic. With customer photos alongside reviews, it adds a personal touch that shoppers love. Plus, it's boosted my sales and customer trust. Highly recommended!

Space Lamps

Apr 12, 2024  on Shopify

I installed the app on my store because I needed to make a good impression on my site, and I was pleasantly surprised with all the features that Audien offers and all the facilities they provide for us to make reviews and for our customers to rate our products. I am very satisfied; it’s the best app I’ve tried, and it’s 100% customizable. Highly recommended!

FUN ERASERS

Apr 11, 2024  on Shopify

Thank you for designing this app. It's just what I was looking for. It is simple to use, and the customer service is excellent. I'll recommend it to my friends.

persistentres

Apr 09, 2024  on Shopify

Audien Reviews is an exceptional Shopify app that streamlines the process of collecting, showcasing, and managing product reviews, allowing merchants to easily gather reviews, including via email requests and AliExpress imports, and then display them using attractive, customizable widgets that boost customer trust and confidence.

My Store

Apr 08, 2024  on Shopify

We have started using this app, this app works best and give all the features related to customization which are supposed to come with a paid review apps. Highly Recommended

Celise™

Apr 07, 2024  on Shopify

took me a while before i found this app but it does everything for free, it makes doing reviews 10 times easier and its very user friendly too! i love it

Aroma Pen

Apr 04, 2024  on Shopify

I've tried many free review apps including air reviews and judge.me and I have to say this one is the best by some margin, Plus you can edit reviews which others don't allow for some reason My only complaint would be that the colour customization isn't quite as advanced as i'd personally like, but i'd say it would be perfectly fine for 99% of people, highly recommend

Elysian-Shop

Apr 01, 2024  on Shopify

Audien makes it really easy to import reviews from AliExpress, by far easier than other apps I've tried in the past!

Local Pitara

Mar 25, 2024  on Shopify

It is a fantastic application; it has all the features of a paid app. I recommend it. You can manage reviews and add pictures to the reviews. All in all the best review application.

SOB

Mar 24, 2024  on Shopify

Simple good use and the customer service is on point! Very helpful and app is adaptive to the settings of my website I might need.

Exo Reya

Feb 26, 2024  on Shopify

UPDATED: My first impression of the app was very good, but wanted to update my review after 3 weeks of use. Also, wanted to highlight all the amazing support that I’ve received from Andy and the Audien team!! (They didn’t ask me to update my review. This is done on my own accord ) After having a play around and testing many other review apps, I ended up switching fully to Audien. It’s now my main reviews app. The reviews are displayed cleanly on the store. It looks professional, well designed and seems fast. The backend user interface is also clean, easy to use and easy to customize. It doesn’t bombard you with a million unnecessary things like in some other apps. The upload/import feature is my favourite part – especially the ability for unlimited imports, and importing ratings without comments. This was a key deciding factor for my switch. This was very important for me to consolidate and migrate all my previous reviews. Lastly, Andy and the team have been amazing! Whenever I had issues, requests, feedback or need help with CSS customization or anything else - they have been quick to respond, and helped me resolve any problems immediately. They have been very proactive, accommodating and customer-centric. Really great work! Thank you so much for all your support!! I highly recommend trying the app out and working with the team!

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