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Customer reviews: Audien ‑ Ali & Product Reviews

Develop by Audien.ai

Reviews (353)

Overall rating
4.8

What Merchants Think

"Audien ‑ Ali & Product Reviews" receives mixed feedback from merchants. While some users praise its ease of use, customization options, and excellent customer support, others express frustration over technical issues and poor customer service. Overall, the app is appreciated for its functionality but there are significant concerns regarding its impact on SEO performance and theme compatibility.

Key Strengths

  • Seamless integration with AliExpress and import feature
  • User-friendly interface and intuitive setup
  • Customizable reviews to fit store aesthetic
  • Free usage with robust features typically found in paid apps
  • Responsive customer support for many users

Common Concerns

  • Technical issues causing conflicts with themes and SEO errors
  • Inconsistent customer support and lack of responsiveness
  • Problems with exporting reviews and managing larger data sets
  • Concerns over pricing plans despite advertised free features

Final Thoughts

"Audien ‑ Ali & Product Reviews" is a powerful tool with numerous features and customization options, ideal for merchants seeking a cost-effective solution to manage customer reviews. However, technical challenges and customer support issues noted by several users highlight areas for improvement. The app is recommended for those willing to navigate these challenges for its robust features.

Singhal Mart

Feb 07, 2025  on Shopify

I regret ever installing the Audien Reviews app. First off, their customer support is absolutely terrible. I reached out multiple times regarding issues, and all I got were generic responses that didn’t solve anything. It’s as if they don’t care once you’ve installed the app. To make things worse, their app creates serious issues in Google Search Console, particularly with ratings and reviews. After installing, my search console was flooded with errors like: "Invalid object type for field 'aggregateRating'" "Missing required field 'itemReviewed'" "Invalid structured data for product reviews" These errors tank your SEO performance, and even after uninstalling, the errors didn’t go away easily! Searching online, I found many others complaining about the same issues. This app is more trouble than it’s worth. It promises to help with reviews but ends up hurting your business instead. Avoid this app at all costs there are much better alternatives available

Mariana Martine

Jan 24, 2025  on Shopify

This app is everything I was looking for, the customization and style are different from all the apps available. The support team was helpful when I needed to fix any issue.

L'aiguille de Sha

Jan 19, 2025  on Shopify

Je recois bien les avis, mais impossible d'envoyer de mails de demandes a mes clients. Impossible egalement de prendre un forfait pour beneficier de plus d'avis et d'option. Aucune réponse du SAV. Je vais changer d'application! Modification après réponse du SAV: Le souci de changer de forfait a été résolu plutôt rapidement une fois en relation avec eux. Je trouve néanmoins que les forfaits sont un peu cher pour le service proposé. Le probleme d'envoyer des mails n'a pas été résolu par contre.

L'aiguille de Sha

Jan 09, 2025  on Shopify

Je recois bien les avis, mais impossible d'envoyer de mails de demandes a mes clients. Impossible egalement de prendre un forfait pour beneficier de plus d'avis et d'option. Aucune réponse du SAV. Je vais changer d'application!

Singhal Mart

Dec 17, 2024  on Shopify

Highly Recommended! Game-Changer for My Store The Audien Reviews plugin has been an absolute game-changer for my Shopify store! From the seamless installation process to the robust features, everything about this app screams quality. The plugin is super intuitive, and the support team is always ready to help if needed. Whether you're a beginner or a seasoned Shopify seller, this app is a must-have to build credibility and drive sales. Kudos to the developers for such a fantastic tool!

La Casa Zen

Dec 14, 2024  on Shopify

Audien is incredibly practical and user-friendly! Customers find it easy to navigate, and I love that I can edit reviews or choose when to publish them. The option to hide dates, last names, or any sensitive customer info adds a great layer of security. Their support team is always helpful and responsive. Highly recommend!

thehydrohaven

Dec 10, 2024  on Shopify

i found this app very amazing so i recommend only this app as per my experience to import reviews from ali express.

Oliver & Company Montessori Toys

Oct 26, 2024  on Shopify

I GAVE YOU DAYS TO RESPOND & GET ME A CSV FILE OF MY REVIEWS & NO RESPONSE. SO, HERES MY REVIEW OF WHAT YOUR APP DID TO ALL 3 OF MY STORES WITH PROOF! HAVE A GREAT DAY! I would give zero if i could! This app will ruin your store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme. From Shopify support. Here is what they said, Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them. I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme. Monk theme 'Broken HTML' error I see what you mean Carrie! I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme. This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor. I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app. While working on my main store this is what Theme Developers said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE

True Colour Beauty

Oct 26, 2024  on Shopify

I would give zero if i could! This app will ruin yuour store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme. From Shopify support. Here is what they said, Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them. I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme. Monk theme 'Broken HTML' error I see what you mean Carrie! I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme. This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor. I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app. While working on my main store this is what Theme Developers said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE

Bon Bon Bird Toys

Oct 26, 2024  on Shopify

Hi Andy! I have not had any response after numerous attempts and Shopify support has also contacted you. YOUR APP RUINED MY 3 STORES!!!! SO HERE IS YOUR REVIEW FOR YOUR APP!!!! After spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by your app, in which you did reply on one of my stores and denied it. While working on my main store this is what they said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. Have a great day! Deleting your app now. I will be sure and review your app from my other 2 stores soon. DO NOT DOWNLOAD THIS APP ON YOUR STORE IF YOU WANT TRAFFIC AND SALES. READ ABOVE WHAT THEME DEVELOPERS FOUND THIS APP DID TO MY 3 STORES!

FOLDIO

Oct 09, 2024  on Shopify

Good app easy to use this is the second time using on my second store excellent on the free plan for beginners the best.

Lumii Brush

Sep 28, 2024  on Shopify

Easily the best free review app out there, love the fact that you can make small adjustments to the reviews in app, I use this for all my product tests, highly recommend!

Cazoh

Sep 17, 2024  on Shopify

Importing reviews has never been easier! I'm thrilled with this review app for my Shopify store. One of the best features is how easy it is to import reviews from other platforms. With just a few clicks, I was able to bring in all the reviews for my products.

iska body

Sep 04, 2024  on Shopify

Audien review est la meilleure application d'avis clients et elle est très facile d'utilisation ! Merci beaucoup !

auginkpigiau.lt

Aug 20, 2024  on Shopify

Audien is a reliable product review app I have installed about a month ago and it has already collected some reviews from our customers with no issues. You can customize it to your needs and their support is ready to help. I recommend

Raahath

Aug 17, 2024  on Shopify

Great experience with audien reviews app, Non complex user interface and smooth verification, managing of reviews

DarryLux™

Aug 16, 2024  on Shopify

Fantastic App for Adding Reviews—And It’s Free! I've been using Audien Review for my Shopify store, and I am beyond impressed with the quality of their services. The app makes it incredibly easy to display customer reviews on my site, which has been crucial for building trust with potential buyers. The interface is sleek and user-friendly, and the customization options allow me to match the review section perfectly with the style of my store. Plus, the fact that this service is completely free is just amazing! The support team is also very responsive and helpful. I highly recommend Audien Review to anyone looking for a top-notch, stylish, and cost-effective solution for showcasing reviews on their Shopify store.

ENVYWEAR

Aug 14, 2024  on Shopify

I've been using this application for a while and I love it. it's easy to customize to your look and feel integration is easy

NOMICA

Aug 13, 2024  on Shopify

We’ve been using the Audien Reviews app, and honestly, it's a game-changer. The layout is super clean, which makes everything easy to find and use. Setting it up was a total breeze, and we were up and running in no time. But what really stood out was the customer service. The team is absolutely fantastic, quick to respond, super helpful, and they really know their stuff. They made sure everything worked perfectly for our needs, which we really appreciated. Out of all the review apps we’ve tried on Shopify, this one is hands down the best. It’s got everything we need, and then some. If you’re on the fence about which review app to use, we'd say go with Audien, you won’t regret it!

Keepit

Aug 13, 2024  on Shopify

I recently had the pleasure of using Audien, and I must say, the experience was top-notch! The service is incredibly cool and user-friendly, making it a breeze to navigate through the product reviews. What really stands out is the depth and quality of the reviews. Each product is reviewed thoroughly, offering insightful details that help the customers make informed decisions. The interface is sleek and intuitive, ensuring that finding the right product is a smooth and enjoyable process for your customers. Overall, it is a fantastic resource , the combination of excellent service, valuable insights, and an easy-to-use platform makes it a standout choice. Highly recommended!

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