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Customer reviews: Inventory Management ‑ Assisty

Develop by Shopify

Shopify Assistly is a customer support app designed to streamline communication and enhance service efficiency for Shopify store owners. Reading authentic reviews helps merchants evaluate if this app aligns with their business needs, ensuring they make an informed choice.

Reviews (274)

Overall rating
4.9

What Merchants Think

Overall, merchants find "Assisty Inventory Management" to be a highly beneficial and comprehensive tool for managing inventory. Users appreciate the app’s ability to provide custom reports and assist with inventory forecasting. While there is a noted learning curve, the responsive and helpful customer support contributes positively to the user experience.

Key Strengths

  • Excellent customer support with personalized assistance by team members like Steve, Rio, and Alex.
  • Comprehensive features for inventory forecasting, custom reports, and data integration.
  • Affordability for robust features and support provided.
  • Flexibility in report customization and ability to tailor features to specific needs.
  • Seamless onboarding experience and ongoing support.

Common Concerns

  • Some reports and data integrations are slow to load or process.
  • A degree of complexity results in a learning curve for new users.
  • Occasional technical issues, such as problems with app functions or data export removal.

Final Thoughts

"Assisty Inventory Management" is well-regarded as a powerful and versatile tool for managing Shopify inventory needs, particularly due to its robust features and exemplary customer support. While there are some performance concerns, the app's functionality and the team’s willingness to tailor solutions to user needs make it a valuable asset for businesses of varying sizes.

Ridge & River

Oct 22, 2025  on Shopify

Darius helped us get setup with the software and build out use cases for our business! I am really looking forward to integrating this into our business as I believe it will have a profound impact on our growth!

Audiophile Shop AU

Oct 22, 2025  on Shopify

I had an excellent meeting with Rio from the Assisty team today. He was incredibly patient, knowledgeable, and explained everything clearly step-by-step — especially around setting up inventory parameters, demand forecasting, and safety stock controls. What really stood out was how he took the time to understand my specific business setup and limitations, then tailored his explanations to make sure the system fit my needs rather than overcomplicating things. He walked me through both the global and item-level configurations, helping me see exactly how to use Assisty to maintain accurate stock levels and avoid over-ordering. I left the session feeling confident, supported, and impressed with the level of service.

Bonfolk

Oct 20, 2025  on Shopify

Very helpful customer service. Rio was very knowledgable and showed me some great features of the app.

Republic of Happy

Oct 16, 2025  on Shopify

I've installed the app and received a thorough demo from Rio, who was very helpful and friendly, and showed me around and answered all my questions. The app looks solid and full of interesting features. Can't wait to take it for a proper spin!

Gym Masters

Oct 16, 2025  on Shopify

Used to build my own Excel sheet to make sure I purchase on time, but this app saves a lot of time and make sure I have everything in stock. Shows immediatly when and how much to order. I wanted to make sure that in an inventory app the Bundle products are correctly integrated and are translated into single products, that works fine. The dashboards can be in the beginning overwhelming. Therefore I recommend to book the demo. Rio from customer service helped me patiently step by step to make sure I look at the correct data and helping priotizing the data. Thanks again Rio!

Snug and Cozy PH

Oct 14, 2025  on Shopify

Darius was very helpful in onboarding me with the basics and some advanced settings for the app; I can say it has everything I need right now.

Trail.nl

Oct 12, 2025  on Shopify

Fucking scam. You cannot downgrade. And the tool is worthless. Bad reports and sync doesn't work correct.

Reckless

Oct 09, 2025  on Shopify

Alex was very kind and guided me through some questions I had. The app will be really helpful for my future inventory purchases.

Titan Press

Sep 23, 2025  on Shopify

Thank you Rio, for the excellent presentation of the app and for explaining all the features that we can apply to our Shopify store. The functions are very useful if you use the Shopify Inventory functionality.

Loyal Nutrition

Sep 22, 2025  on Shopify

Rio went through the software with me today, explained in detail the functionality and how to use the main features. 10/10 customer service!

Uniqfind

Sep 18, 2025  on Shopify

So far really enjoy using the app, it's saving us quite a bit of time and the team especially Rio is helpful.

Onesto Foods

Sep 17, 2025  on Shopify

Such a great app! It has absolutely everything we need to keep on top of our inventory and POs. Assisty has helped us avoid running out of product and upsetting our customers. It's a great addition to our team! Darius' customer service is fantastic!

Tutu

Sep 09, 2025  on Shopify

This filled in the lacking elements of Shopify and more for reporting on inventory, inventory Roi etc. Rio knew the product much more in depth than another product I was looking at. Grrrrreat!

Darker Apparel

Sep 08, 2025  on Shopify

Great customer support and appears to be a very capable system. Rio was great in my on-boarding and demo.

MAAREE

Aug 20, 2025  on Shopify

Rio was great, extremely helpful! Made everything very easy and straight forward. Would recommend!!!

StayFlush Motorsports

Aug 18, 2025  on Shopify

Darius, was great! He walked me through the important details. Its a big add on and alot of different features but so far so good.

Dr. Amie Hornaman

Aug 07, 2025  on Shopify

I'm thrilled to discover apps like Assisty that can help me manage my Shopify inventory levels. It's very easy to set up and pinpoint the reorder point and inventory movement, which allows me to balance my books. Alex Nguyen gave me a live demo, allowing me to follow along and play in my store while he demoed on his system. He was very patient with me and answered all my questions.

Lovesilk.co.nz

Aug 06, 2025  on Shopify

Rio is very helpful showing me the app pretty comprehensively. I will explore more of the app tonight and go from there. thanks team.

Mom & Me Boutique

Aug 01, 2025  on Shopify

Excellent customer service! We had a question about reporting and Rio got back to us immediately with a link showing what we needed!

FODORY.com

Jul 29, 2025  on Shopify

Rio is very supportive and helpful to walk me through the APP so it is better for us to understand how to use it. There are way more functions than we expect and cannot wait to explore. Thanks

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