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Customer reviews: Inventory Management ‑ Assisty

Develop by Shopify

Shopify Assistly is a customer support app designed to streamline communication and enhance service efficiency for Shopify store owners. Reading authentic reviews helps merchants evaluate if this app aligns with their business needs, ensuring they make an informed choice.

Reviews (289)

Overall rating
4.9

What Merchants Think

Overall, merchants find "Assisty Inventory Management" to be a highly beneficial and comprehensive tool for managing inventory. Users appreciate the app’s ability to provide custom reports and assist with inventory forecasting. While there is a noted learning curve, the responsive and helpful customer support contributes positively to the user experience.

Key Strengths

  • Excellent customer support with personalized assistance by team members like Steve, Rio, and Alex.
  • Comprehensive features for inventory forecasting, custom reports, and data integration.
  • Affordability for robust features and support provided.
  • Flexibility in report customization and ability to tailor features to specific needs.
  • Seamless onboarding experience and ongoing support.

Common Concerns

  • Some reports and data integrations are slow to load or process.
  • A degree of complexity results in a learning curve for new users.
  • Occasional technical issues, such as problems with app functions or data export removal.

Final Thoughts

"Assisty Inventory Management" is well-regarded as a powerful and versatile tool for managing Shopify inventory needs, particularly due to its robust features and exemplary customer support. While there are some performance concerns, the app's functionality and the team’s willingness to tailor solutions to user needs make it a valuable asset for businesses of varying sizes.

First Aid Distributions

Dec 08, 2025  on Shopify

Great app. Has some advanced functionality not found in similarly priced software. We were looking for a PO manager and considering using another app to give us the forecasting functionality but this seems to do it all. Rio was very helpful in his demo video, and very responsive with email support.

Studio Baldo

Dec 03, 2025  on Shopify

great darius is very helpful.

Panel Company

Nov 25, 2025  on Shopify

Very helpful, able to answer everything. I understand alot more now.

Timeless Sneaker Boutique

Nov 20, 2025  on Shopify

IVG

Nov 17, 2025  on Shopify

Fantastic support - keep it up!

Egg Back Home

Nov 12, 2025  on Shopify

good umboarding with Rio. I have more time to test. comeback for full review

Light Switches

Nov 12, 2025  on Shopify

This app has been very helpful once you get the hang of it. I suggest having the meeting where they answer all your questions. I spoke with Rio and he was very helpful and I learnt much more. Great service. Thank you

PPE Supply Canada

Nov 11, 2025  on Shopify

Darius is so kind and helpful. He really understands the program well and explained it in a way i could understand it. I am grateful for his help.

Vape Cloud

Nov 10, 2025  on Shopify

Darius Nguyen was very helpful and extremely polite. I was doing my demo on shift and he was super polite about me having to leave for a few mins to help customers. Excellent customer service! I will be doing a follow up video call with him within the next few weeks to make sure i'm doing everything properly

Neighborly

Nov 06, 2025  on Shopify

Developer is very communicative and helpful in optimizing the app to help meet our needs.

ASMC GmbH

Nov 04, 2025  on Shopify

SP Health & Beauty

Nov 01, 2025  on Shopify

Assisty is a thorough app. It answers all the needs you might have, especially when you're just starting out! The support is thorough as well. I was able to get a demo call with Alex from Assisty. He was very helpful and patient with me even though I had so many questions, but he still took the time to help me every time, Alex was awesome!!!

Prettyclick

Oct 29, 2025  on Shopify

This is an amazing reports app. It is very clean and user friendly. Alex helped me and he has been amazing.

The Noli Shop

Oct 28, 2025  on Shopify

Yoga Searcher

Oct 28, 2025  on Shopify

Application très complète avec une équipe qui prend le temps de vous former. Merci à Rio pour son temps et son expertise !

Tobacco Motorwear

Oct 28, 2025  on Shopify

As someone who does supply chain the first time and have no idea on how to do it, Rio is very helpful and patient and answered every questions I have. I just hope they open more hours for support for US based clients. But overall, it's good.

Cardcenter

Oct 27, 2025  on Shopify

Ri-Ri-Ku

Oct 23, 2025  on Shopify

Darius was very wonderful in helping me figure out how to best utilize this app!

Ridge & River

Oct 22, 2025  on Shopify

Darius helped us get setup with the software and build out use cases for our business! I am really looking forward to integrating this into our business as I believe it will have a profound impact on our growth!

Audiophile Shop AU

Oct 22, 2025  on Shopify

I had an excellent meeting with Rio from the Assisty team today. He was incredibly patient, knowledgeable, and explained everything clearly step-by-step — especially around setting up inventory parameters, demand forecasting, and safety stock controls. What really stood out was how he took the time to understand my specific business setup and limitations, then tailored his explanations to make sure the system fit my needs rather than overcomplicating things. He walked me through both the global and item-level configurations, helping me see exactly how to use Assisty to maintain accurate stock levels and avoid over-ordering. I left the session feeling confident, supported, and impressed with the level of service.

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