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Customer reviews: Asklayer Survey & NPS for pros

Develop by PEAKDIGITAL

Reviews (79)

Overall rating
5

What Merchants Think

The app "Asklayer Survey & NPS for pros" generally receives high praise from merchants. They value its user-friendly interface, excellent customer support, and the high response rates it garners. Many users highlight the app's seamless integration with Shopify and its efficiency in capturing and analyzing customer feedback, which significantly enhances the shopping experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • User-friendly and easy to set up.
  • High response rates and effective feedback collection.
  • Rich customization options, including skip logic and question randomization.
  • Multi-channel survey capabilities.
  • Seamless integration with Shopify and support for flows and automations.
  • Useful features such as data saving and AI-driven insights.

Common Concerns

  • Some users report confusion regarding the availability of a free plan.
  • Occasional bugs, though they are quickly resolved by the support team.
  • Design and translation setup can sometimes feel less intuitive.
  • Pricing is perceived as high by some, but justified by the features and support provided.

Final Thoughts

Overall, "Asklayer Survey & NPS for pros" is highly regarded by merchants for its comprehensive features, ease of use, and outstanding support. While there are some concerns about pricing and minor setup complexities, the app's strengths in enhancing customer engagement and providing valuable insights outweigh these issues. It stands out as a top choice for businesses looking to improve customer experience and feedback processes on Shopify.

PacSun

Apr 27, 2025  on Shopify

Fantastic through and through. Has lots of functions.

Luxury Fashion

Apr 26, 2025  on Shopify

Awesome app! A bit more expensive but way better than others. quick support! Thanks Anthony.

Shoes_Style

Apr 25, 2025  on Shopify

So great!! Lets us understand our customers better.

Just_Buy

Apr 25, 2025  on Shopify

Had a question and Anthony solved everything within about 10 min.

Shak Fifth®

Apr 24, 2025  on Shopify

Such a great app. Very well designed, and the customer service is next level. Thank you!

Thred Up

Apr 24, 2025  on Shopify

Really awesome app for post-sale surveys. I've barely scratched the surface and it is already very good.

Nasty Gal

Apr 24, 2025  on Shopify

Great app for collecting feedback! Seamless Shopify integration, easy setup, and highly customizable.

Beauty_Buzz

Apr 23, 2025  on Shopify

You are literally leaving money on the table if you don't get data from customers that are purchasing from you. I love this app and it's one of the best investments you can make for your business.

Glowing_Godess

Apr 23, 2025  on Shopify

Great integration into the order confirmation page.

Tobi®

Apr 22, 2025  on Shopify

Very useful app, we get critical customer data from it. Works greay support is amazing, helped us with all our concerns.

Women Fashion's

Apr 22, 2025  on Shopify

Amazing app with tons of potential.

Richuncle.com

Mar 26, 2025  on Shopify

Great Customer Support

Breytonn

Mar 26, 2025  on Shopify

Amazing Support

Urban Edge

Mar 25, 2025  on Shopify

The surveys can connect to flows and you can use the answers in them for conditionals. I've set up a few customer service flows already and it looks like exactly what I needed.

Eco Glown

Mar 24, 2025  on Shopify

Deep integrations with Shopify flows is such a big help and a big thanks to the support team that helped me set it up.

Twinkle

Mar 24, 2025  on Shopify

Really good app.

DovanaEcom

Mar 20, 2025  on Shopify

After testing most of the similar options in the Shopify App Store for a multi-page customer feedback survey, we ultimately chose Asklayer as our solution. Anthony, the founder, was instrumental in helping us tailor the app to our needs and was incredibly responsive to feedback on a couple of features. His support exceeded modern expectations, going above and beyond, which we deeply value.We plan to continue using Asklayer for future customer outreach campaigns and highly recommend it to others looking to implement similar improvements on their sites.

Shoe Nest12

Mar 20, 2025  on Shopify

Thank you Thank you Thank you

NationMart

Mar 20, 2025  on Shopify

The AI is amazing, honestly.

Chew Drop

Mar 19, 2025  on Shopify

Best value out of the enterprise apps

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