Appointo App Review: Features, Pros & Cons for Shopify

Customer reviews: Appointment Booking App ointo

Appointo is a Shopify app designed to streamline appointment scheduling and bookings for businesses. This review covers its features, pros, cons, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (756)

Overall rating

4.9

5

471
4

16
3

3
2

1
1

5

What Merchants Think

Merchants overwhelmingly appreciate the "Appointment Booking App ointo" for its ease of setup and seamless integration with Shopify, along with its extensive customizable features and reliable customer service. Many reviews highlighted the proactive and helpful nature of the support team, particularly mentioning representatives by name for their exceptional assistance with setup, troubleshooting, and customization.

Key Strengths

Easy to install and configure, even for non-technical users.
Comprehensive calendar integration with Google and Outlook.
Responsive and helpful customer service, with specific praise for team members.
Customizable booking options and email notifications.
Supports multiple payment options, including partial payments.
Automation features for reminders, cancellations, and rescheduling.
Affordable with a robust free plan offering many essential features.

Common Concerns

Some advanced features require upgrading to higher-tier plans.
Limited customization on the basic plan.
Reported performance issues, including glitches and dashboard problems.
Lack of compatibility with certain languages and regions, such as Japanese standards.
Some features, like waitlist handling, may have limitations due to integration with Shopify.

Final Thoughts

Overall, "Appointment Booking App ointo" is well-received as an effective and user-friendly solution for managing appointments on Shopify. It facilitates a streamlined booking process with enough flexibility to meet diverse business needs, supported by an attentive customer service team. Despite some limitations, particularly regarding premium features and regional compatibility, the app remains a popular choice for businesses looking to improve their booking systems efficiently.

Kleopatra Kosmetik

Sep 18, 2025 on Shopify

SportBrennstoff GmbH

Sep 18, 2025 on Shopify

Great service and support for individual adjustments. Very helpful and friendly.

Kankan

Sep 17, 2025 on Shopify

through recommendation in chatgpt

Resolution Skin +

Sep 16, 2025 on Shopify

The customer service team from Appointo is amazing! We were having some difficulty updating our Time Zone and they hopped on a call with us to walk us through how to correct the issue. Their responses are always prompt whenever we have questions. We've tried alot of booking apps and this is our favorite, going on over a year now!

Vertigo Adventures

Sep 16, 2025 on Shopify

I don't use the admin section very much so I forget the more complicated aspects - support is always fast and very good! Always get the solution I need.

Inspirante

Sep 10, 2025 on Shopify

Yangua Wellness

Sep 09, 2025 on Shopify

Our site incorporated this app into our theme and so far it has been everything promised. We are using the free version first to get a good test of the app before moving to a proper payment plan. The best part of the experience thus far has been the customer service (via chat). Within normal business hours I have received prompt and accurate support with my questions on how to integrate the app into our shopify theme. Arguably, the most important part of using 3rd party apps is access to support when needed. For that reason I give the app 5 stars!

My Store

Sep 05, 2025 on Shopify

They are soooo kind and helpful!!!

BETTER LIFE

Sep 05, 2025 on Shopify

Service ist Top!

FACNAK'D

Sep 03, 2025 on Shopify

Add is easy to use. Easy Set up and great customer service tutorial

Babs The Label

Sep 03, 2025 on Shopify

Clarity Health & Homeopathy

Sep 02, 2025 on Shopify

Great app with awesome, responsive support.

EncoreGolfSuppliesNW

Sep 02, 2025 on Shopify

Managed to set this up then accidentally caused an issue through my shopify products. Got in touch and had a really quick response with detailed support. 5* can't recommend enough!

Schmuck Boutique Annie

Sep 02, 2025 on Shopify

Superschneller und hilfsbereiter Service. Empfehlenswert.

Play Area Kelowna

Sep 01, 2025 on Shopify

silhouetterecoveryhomehtx

Aug 30, 2025 on Shopify

fraegra

Aug 29, 2025 on Shopify

I had an excellent experience using the Appointo app on my Shopify store. The app is user-friendly and works seamlessly, but what truly stood out was the outstanding customer support. A special thanks to Bhagya for her prompt, patient, and thorough assistance. She guided me through the entire setup process and made sure everything was working perfectly. I truly appreciate her support. I highly recommend Appointo to anyone looking for a reliable and efficient appointment booking solution.

Melanie Diekmann Energy Therapy

Aug 28, 2025 on Shopify

Great app and very speedy assistance!!

Bayfloat.com

Aug 28, 2025 on Shopify

La verdad es que me ha gustado mucho. Es fácil de entender, intuitiva, e incluye casi todas las funciones que he necesitado, está realmente diseñada pensando en el usuario y en las múltiples posibilidades. El soporte técnico es rápido también.

De Spelletjes Vrienden

Aug 24, 2025 on Shopify

Perfect. Just what I was looking for. Amazing customer service!