Reviews: Crisp ‑ Helpdesk & AI Chatbot

Customer reviews: Crisp ‑ Helpdesk & AI Chatbot

Reviews (31)

Overall rating

3.4

5

9
4
3
2
1

5

What Merchants Think

The app "Crisp ‑ Helpdesk & AI Chatbot" receives mixed feedback from merchants. While many users commend its user-friendly setup, efficient customer support, and strong integration capabilities with various tools, others report significant initial registration issues and express concerns regarding potential regional restrictions.

Key Strengths

User-friendly interface and easy setup process
Strong integration with multiple communication channels and digital tools
Efficient automation features that enhance customer service productivity
Highly responsive and supportive customer service team

Common Concerns

Serious issues during initial registration and account creation
Potential regional/racial discrimination accusations due to login restrictions
Complexity in configuring the AI chatbot

Final Thoughts

Overall, "Crisp ‑ Helpdesk & AI Chatbot" is well-received by many for its functionality and ease of use but faces criticism due to registration challenges and alleged regional access restrictions. The app remains a competitive choice for those seeking a robust, integrated helpdesk solution though improvements in its initial setup and accessibility could enhance user satisfaction.

TEST

Dec 15, 2024 on Shopify

Don't buy from this company! As a global company, we have a customer service team based in China, but this company refuses to allow our Chinese employees to log in! This company is suspected of regional/racial discrimination! This company should be shut down immediately

Nimall

Sep 15, 2024 on Shopify

We are surprised by the issues we encountered during the application process. 1. Our email has never been registered before, yet when we attempted to sign up, we were informed that registration was prohibited. This has prevented us from experiencing the service. 2. Additionally, the overall experience has been quite frustrating. I tried to use your own online chat software, but unfortunately, I did not receive any response. We hope these issues can be addressed promptly.

SERENEWIG

Sep 10, 2024 on Shopify

Errors have been reported during the registration process, and after two days, the registration was finally successful, and then errors began to be reported during the process of binding the website domain name. At present, the domain name cannot be successfully bound, which is a bad experience.

GenTeeth

Aug 30, 2024 on Shopify

xoá ngay bản đồ đường lưỡi bò đi nếu không tao sẽ rate 1* bằng tất cả store tao có. Hoàng Sa và Trường Sa là của Việt Nam!

中華翡翠網

Aug 21, 2024 on Shopify

It doesn't allow account creation. Why release the app?