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Customer reviews: AOV.ai Cart Drawer Cart Upsell

Develop by Shopify

Reviews (408)

Overall rating
5

What Merchants Think

Merchants generally hold the "AOV.ai Slide Cart Drawer" app in high regard, praising its comprehensive customization features, affordability, and especially its exceptional customer support. Many users have highlighted the app's user-friendly interface and the ready assistance of the support team as standout aspects of their experience.

Key Strengths

  • Outstanding 24/7 customer support, frequently mentioned with appreciation for team members like Lydia, Annie, Dana, Kyle, Tiffany, Macy, Audrey, Anivia, and Hana.
  • Extensive customization options that cater to individual store needs.
  • Affordability—primarily noted for being free.
  • Professional design and integration with store themes.

Common Concerns

  • Reports of technical glitches, especially with the reward progress bar feature.
  • Limited handling of multiple coupons in certain scenarios.
  • Desire for additional features such as upsells and customer review integration in the cart.

Final Thoughts

Overall, the "AOV.ai Slide Cart Drawer" app is well-received by merchants for its ease of use, extensive customization capacity, and the exemplary customer support team. Despite some technical challenges, the app is highly recommended, particularly for its cost-effectiveness and the proactive support provided to resolve any issues swiftly.

City Cloth House

Jan 31, 2026  on Shopify

its the third time their app stopped working and lost me thousands of dollars in revenue and ad spend (I noticed third time). once this wasnt clickable, it will appear one time out of 100 for customers,, the only good thing is customer support but what you will do with customer support when product is useless. Im using this for several months and it only got 32k impressions while im getting this amount of traffic every week. stay away

etúHOME

Jan 15, 2026  on Shopify

Pretty decent free app, but it lacks many features and customizations compared to other apps. If I want a darker-colored header, I cannot change the font color of the header without it also changing the font color of other things. Also, it would be beneficial to have Analytics. I need to know how many people added additional items because they were recommended in the cart, etc. The only metric they give you is "total impressions" which isn't really useful But it's a free app and it does its job. Also, customer support is AMAZING.

Diddi and Bea

Jan 14, 2026  on Shopify

They are the best. I use three of AOV.ai apps at this point and all of them are amazing. Their customer service is also incredible and so helpful/responsive. Annie is my hero getting my cart drawer working to my liking! 10/10 would recommend!

Allcurved

Dec 01, 2025  on Shopify

This software has incredibly simple setup, a beautiful UI that meets all my requirements perfectly, and customer support that's both responsive and effective - they resolve my issues quickly!

Huski™

Nov 25, 2025  on Shopify

We’ve been using the AOV.ai cart drawer for a little while now, and honestly, it’s been great. The app has heaps of useful features, installation was super smooth, and getting everything set up was surprisingly easy. But the real standout is the support team. They’re genuinely awesome - quick to reply and always happy to go the extra mile to help out. Huge shoutout to Kyle, Annie, Susan, Lydia, and Jasmine for being absolute stars. They’ve made the whole experience even better. Highly recommend giving this app a try!

Tommy Berry

Nov 21, 2025  on Shopify

I’ve been using the AOV Cart Drawer app for a short while now and I’m genuinely impressed with how smooth and effective it is. From the moment I installed it, everything just flowed — the slide-out cart is sleek, updates instantly when items are added or removed, and the checkout link is clear and fast. The UI feels premium yet still clean and intuitive. What truly stands out is the customer support: the response time was extraordinary, and every interaction felt warm and personal. In particular, Tiffany deserves a special mention: she was courteous, patient, and went the extra mile to help me tailor the cart drawer to match my store’s branding and setup. Her guidance made the process effortless and left me confident in the app’s reliability. If you’re looking for a cart drawer solution that boosts conversion, works seamlessly with Shopify themes, and comes with top-notch support, this app is a wonderful choice. Highly recommended!

Kaiju

Nov 20, 2025  on Shopify

App works well and does the job. Possible to customize via custom code as well which is pretty useful. The support team Jasmine and Anivia were very reactive.

Suncoast Lifestyle

Nov 17, 2025  on Shopify

Fantastic app with amazing customer service. The app is very functional and checks all the boxes. It is lightweight, runs very smooth on both desktop and mobile. Their customer support chat is the best that I have used with any app in Shopify. Quick response, very accommodating, and assist with any out of the box modifications needed. Highly recommend this app for your storefront.

Timond

Nov 15, 2025  on Shopify

been using this for about 2 weeks now and my conversion rate literally went up. the cart drawer is smooth, loads fast, and looks way more professional than what i had before customers love that they can add discount codes right in the cart and the progress bar for free shipping is genius - people are definitely adding more items to hit that threshold support team is incredible too. had jasmine help me customize some colors and she fixed everything in like 15 mins. can't beat that service honestly can't believe this is free. feels like i should be paying for this lol. if you need a cart drawer just get this one, trust me

HeriMore - Pushpa Foods

Nov 07, 2025  on Shopify

Great app! Amazing support team! Love all the features and customizations they are able to do in a matter of minutes!

Elizabeth's Boutique

Oct 09, 2025  on Shopify

The Cart Drawer is an awesome app, and pretty easy to set up. Tiffany was incredibly helpful and patient with the questions I had whilst tidying it up for my store, and clarifying what each section was good for etc. It looks great, and I'm really looking forward to seeing this app in action. I'm very satisfied and would recommend. Thank you!

Snuggle Heaven

Sep 27, 2025  on Shopify

The Cart Drawer app is really good, and it has helped me a lot. Since I had questions every couple of hours and sometimes even longer conversations, I ended up talking with a large part of the team — Kyle, Annie, Lias, Susan, Tiffany, and Dana — and every single one of them helped me a lot. I asked them to keep making changes and fixing every issue until everything was perfect, and I had them test every possible situation and customer action to make sure nothing was missing. They handled everything flawlessly. From day one of using the app, I haven’t had a single day without at least one very large order. The results came instantly, and thanks to the amazing support team, the app now works perfectly and covers everything I need.

Maroon and Wine

Sep 21, 2025  on Shopify

AOV.ai is a game-changer. The plugin is incredibly user-friendly and easy to set up, and I've seen a fantastic increase in my conversion rates since using it. What truly sets them apart is their outstanding 24/7 support. Susan, in particular, was professional and instantly resolved my queries. I love this app and highly recommend it!

Borcelle Tech

Sep 01, 2025  on Shopify

Outstanding support experience. Tiffany initially reached out when I ran into a technical issue, and she was incredibly patient and thoughtful throughout. Later on, Susan stepped in seamlessly—proactive, kind, and clearly committed to resolving it. It took a bit of time to fully understand the problem, but their teamwork and genuine care made all the difference. Huge thanks to both Susan and Tiffany for making it feel personal and truly supported.

Shilex Company

Aug 29, 2025  on Shopify

una interfaz muy complicado para usuarios de habla hispana pero exlente atencion al cliente en especial dana

KARARMDESIGN

Aug 21, 2025  on Shopify

AOV.ai Slide Cart Drawer proved invaluable, helping us seamlessly set up the essential tools for our store’s promotions. With its comprehensive features and an outstanding, highly responsive support team, every setup task was handled efficiently and effortlessly.

NatureChest

Aug 20, 2025  on Shopify

I am very impressed with the Slide Cart Drawer. Works well with my checkout. Susan was a great help in getting everything working.

shinedior

Aug 07, 2025  on Shopify

Great experience with customer care services she resolved my issue as soon as possible and guided thoroughly

Gigandia

Aug 04, 2025  on Shopify

I received excellent support from the technical team at AOV.ai and from Annie. We wanted to ensure certain things were set up correctly but that was only possible with their expert assistance. Their service was truly outstanding; they responded quickly and took immediate action. It is clear they are a professional company that works efficiently and knows exactly what they are doing. During the process I added several items to our shopping cart and everything was perfectly handled. I am very satisfied and would highly recommend this company to anyone in need of help. Real pros!

Autoxmatch

Jul 25, 2025  on Shopify

Excellent support experience! Lydia personally reached out to help me with some technical glitches. It took a bit of time to fully understand the issue, but she and the team were patient, proactive, and genuinely eager to resolve it. In the end, they did an amazing job! Big thanks to Lydia and the entire team for their outstanding support.

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