Shopify Amplified App Review: Features, Pricing & User Feedback

Name: Amplified Email &amp; Abandon Cart
Brand: Shopify
SKU: shopify-amplified-app-by-shopify
Rating: 4.7 (573 reviews)

Customer reviews: Amplified Email & Abandon Cart

Develop by Shopify

Shopify Amplified helps merchants streamline store management with powerful automation and analytics tools. This review covers its features, pricing, and real user feedback to help you decide if it's the right fit for your Shopify store.

Reviews (573)

Overall rating

4.7

5

19
4

1
3
2
1

4

What Merchants Think

The app "Amplified Email & Abandon Cart" receives mixed reviews from merchants. Many users appreciate its ability to enhance marketing skills and assure email delivery. However, there are significant concerns about the app’s customer service and some technical issues.

Key Strengths

Enhances marketing skills for both beginners and seasoned marketers.
Ensures emails are delivered to customers effectively.
Quick and easy setup process.
Support team often commended for being helpful and quick to assist.

Common Concerns

Several complaints about inadequate customer service and delayed responses.
Issues with the email quota on the free plan not updating correctly.
Repeated verification requests for Shopify account without visible action.

Final Thoughts

Overall, "Amplified Email & Abandon Cart" is recognized for its potential to boost marketing efficiency and ease of use. However, the app would benefit greatly from resolving customer service challenges and technical anomalies to improve user satisfaction.

Chatpata Chammach

Jul 15, 2024 on Shopify

Pathetic customer service. Their free plan provides 500 emails per month. I have only sent 100 emails and they are showing that monthly quota has expired for more than a month now. I reached out to the customer support and its been 2 weeks. I am yet to get a solution on this trivial issue

YouMakeMeReallyHappy

Jun 09, 2024 on Shopify

Whoopsie Daisy

May 23, 2024 on Shopify

The problem with this app is they count on your forgetting that over time this app will cost more and more regardless if your income goes up or not because its based on the size of your customer database which grows with time even if your income stays the same. So you can start out paying $29 and over a few years even with no increase in income it'll end up being well over $100. Also these price tiers they list are misleading, they increase far more incrementally, roughly ever 500 customers the price increases, regardless if your sales have increased or not. And while this app may seem worth it at $29 its certainly not worth it as the price goes up and up with no additional service. The best way to avoid THIS SINK HOLE is to just pick out a different app with a different price structure.

Zed Labz

Aug 10, 2022 on Shopify

This app and company has gone massively downhill. When we first installed this app years ago it was a cart recovery tool. Since then it has been reinventing itself as other things relating to marketing but whilst doing do they have messed up on more than one occasion. They moved us to some horrendously priced plan when they made the first big shift, we had to complain and apply for a refund, we were then reverted back to our old plan. The second time we had an issue they had again upgraded the software, but when they did this they reverted our account back to default cart recovery, removing our custom messaging and colour schemes without our knowledge. Most recently we have found that the app was blocking our add to cart button and making it perform poorly on mobile, we have just deleted this app and all our problems are solved, the add to cart is working again, and this horrible app is now gone. We would advise to look elsewhere for cart recovery!