Reviews: Amped: Email & SMS Popups

Customer reviews: Amped: Email & SMS Popups

Reviews (35)

Overall rating

4.8

5

16
4
3
2
1

1

What Merchants Think

Overall, merchants have expressed immense satisfaction with "Amped: Email & SMS Popups" for its effectiveness in significantly boosting email opt-in rates and improving customer engagement. Many users have praised the app's functionality and its seamless integration with various services, contributing to an enhanced e-commerce experience. Several merchants highlight the app as a worthwhile investment despite cost considerations. However, a small subset of users reported dissatisfaction regarding customer support responsiveness.

Key Strengths

Significant improvement in email opt-in rates, often doubling or tripling previous metrics.
High-quality customer service with personalized assistance and onboarding support.
Ease of setup and effective integration with platforms like Klaviyo.
Responsive design and customizability of pop-ups that enhance user experience.
Proactive support team that goes above and beyond in assisting with app utilization.

Common Concerns

The cost of the app may be a concern for smaller brands.
Occasional lapses in communication from the support team.

Final Thoughts

"Amped: Email & SMS Popups" has been well-received for its efficacy in improving email marketing strategies through enhanced opt-in rates and intuitive design features. While a minority of users have experienced issues with communication, the overwhelming sentiment is positive, underscoring its role as a valuable tool for e-commerce businesses seeking to leverage subscriber marketing.

Ervine Plus

Apr 09, 2024 on Shopify

I reached out to support email with a 3 simple questions and Sawyer asked me to get on a call with him. I said I prefer to just get an email reply as the 3 questions can easily be answered with a few lines via email, no calls needed. From then on, I never heard back from Sawyer. So I followed up again and started cc'ing Matt's (founder) email as well, no reply. Started cc'ing their support email, no reply. Also cc'ed Sawyer's work email, no reply. I have sent 10 follow up emails over the spend of 9 weeks, not a single reply from any of them. I had to watch a 30 minute recording of the demo just to get 1 of my questions answered. For the other 2 questions I have left, I needed to install the Amped app to figure out myself. All of these could've been mitigated with just one email from Sawyer, Matt, or their support team. But no reply, everything is recorded in the email. There was no rudeness whatever in my emails or anything that should warrant this. All I did was just told Sawyer I prefer to get the answer via email instead of getting on a call, and radio silence was what I got in return. Since I have to download the app and figure out myself whether Amped can do what I was asking about, I might as well write a review of what happened. Everything is recorded via email and the Shopify team that reviews the review submissions can reach out to me if they want proof of what I said in this app review.