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Customer reviews: Amazon MCF: US Fulfillment

Develop by Amazon

Reviews (64)

Overall rating
3.6

What Merchants Think

Merchants have mixed opinions about the "Amazon MCF: US Fulfillment" app. While some users commend its ease of integration with Shopify and the efficiency it brings to the fulfillment process, others express frustration over delayed shipping and poor customer support. Many appreciate the app's ability to streamline order processing and inventory management, but there is significant criticism regarding unreliability and lack of responsiveness from Amazon's MCF support team.

Key Strengths

  • Seamless integration with Shopify.
  • Efficient order processing and quick shipping capabilities.
  • Free usage without additional costs associated with third-party apps.
  • Helpful support from specific Amazon representatives (e.g., Sonja).
  • Improved delivery times with Amazon’s fulfillment centers.
  • Automation in inventory management and order fulfillment.

Common Concerns

  • Frequent delays in shipping and order deliveries.
  • Poor support services and lack of timely responses from Amazon.
  • Issues with SKU mapping and inventory visibility.
  • Mismanagement of inventory and incorrect order processing.
  • Failure to prioritize MCF orders over Amazon FBA orders.
  • Lack of customer contact information in MCF Orders.

Final Thoughts

The "Amazon MCF: US Fulfillment" app offers excellent integration with Shopify and provides notable advantages in order processing efficiency and cost savings. However, customer feedback highlights major concerns about delayed deliveries and inadequate support. While the app works well for many, businesses experiencing high customer service demands or requiring precise delivery timelines may encounter challenges. Overall, the app is useful for those looking for a cost-effective fulfillment option, but understanding the limitations and potential issues is crucial for effective adoption.

Pure Bloom Naturals

Jan 18, 2025  on Shopify

Amazon MCF has been a game-changer for our Shopify store's fulfillment process! This app makes it incredibly easy to integrate our Shopify orders with Amazon’s fulfillment network, saving us time and effort in managing inventory and shipping.

greenthumbgear

Dec 05, 2024  on Shopify

I recently started using Amazon MCF, and it’s been a lifesaver for managing my store’s fulfillment process. This app integrates perfectly with Shopify and lets me use Amazon’s fulfillment services for my orders. It’s super convenient—orders are shipped fast, and I don’t have to worry about inventory logistics anymore.

EllulAfiat

Oct 13, 2024  on Shopify

They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again.

PringCor

Sep 20, 2024  on Shopify

Excellent! So much faster than any other 3rd party app available on here and it's FREE! You'll notice a lot of the negative review are on the MCF service more than the app, well, I can say (as of Sept 2024) they're recently upgraded all of their shipping speeds as well. I don't know why anyone would pay for a 3rd party app when this one is available and works like a charm! I've never once had to reach out for support like I have with the other apps.

AquaSonic

Apr 24, 2024  on Shopify

10/10. This product is perfect integration for MCF and Shopify.

Nature's Wild Berry

Mar 08, 2024  on Shopify

IF you get the chance to work with SONJA, you will be in great hands. I'm writing this because she's been working with us for years and with Amazon for nearly a decade and goes ABOVE AND BEYOND for you. I recommend this app, but especially if you can have the pleasure of working with her.

Profi Nasal Spray

Feb 08, 2024  on Shopify

The ability to seamlessly add fulfillment capabilities to your Shopify store in just about an hour is impressive. The integration process was straightforward, and I found the instructional video helpful while configuring it. Thank you!

138 Foods, Inc.

Oct 27, 2023  on Shopify

If you sell on Amazon and want to use MCF to ship your website orders, stop thinking about it and install this app. It is FREE and it is made by Amazon. This is the only MCF app you need. I've used others, that charged $25/mn for the same features. Why pay more? As sellers, we pay enough in fees already. Just make sure your "auto-fulfilment" settings are turned on within Shopify or you will have to manually approve and send each order to MCF.

SURFACE DEEP

Oct 19, 2023  on Shopify

Amazon MCF Shopify App is an excellent solution for our growing multi-channel business by simplifying inventory management and allowing us to do order processing smoothly and seamlessly. Setup is very easy with a simple way to map SKUs between our Shopify store and Amazon Storefront. The speed to deliver to our consumers has exceeded expectations with our inventory optimized over Amazon's many fulfillment centers around the country. Amazon can process our orders 24 hours a day, 7 days a week; whereas our prior 3PL operated business hours during the week and limited hours on Saturday for an extra fee! Amazon MCF has given us the ability to easily process orders on both desktop and mobile operating systems and order flow and consumer emails are automated. The added bonus is if there is an issue or question I have with an order, an Amazon rep is a phone call or a chat box away, even at 2am! The net result is our speed and efficiency processing orders has increased and our customers so far have been reaping the benefits of our delivery times being cut in half due to Amazon MCF. What used to take up to 2-3 business days of processing and 5-7 business days to deliver, has now become: Order placed on Saturday, Delivered on Monday! Alito our customer’s delight. Oh, plus, Amazon’s support team contacted us to give us great ideas to make MCF work for us even more with “kitting” and “bundling” programs and Buy with Prime (free delivery for Prime members). A+++

Cross & Glory

Oct 18, 2023  on Shopify

Overall, the integration into Amazon's system is excellent. The orders flow through and are processed quickly. My customers have been extremely happy with the service! Sonja with Amazon MCF has also been a tremendous help!

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