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Customer reviews: Amazon MCF: US Fulfillment

Develop by Amazon

Reviews (64)

Overall rating
3.6

What Merchants Think

Merchants have mixed opinions about the "Amazon MCF: US Fulfillment" app. While some users commend its ease of integration with Shopify and the efficiency it brings to the fulfillment process, others express frustration over delayed shipping and poor customer support. Many appreciate the app's ability to streamline order processing and inventory management, but there is significant criticism regarding unreliability and lack of responsiveness from Amazon's MCF support team.

Key Strengths

  • Seamless integration with Shopify.
  • Efficient order processing and quick shipping capabilities.
  • Free usage without additional costs associated with third-party apps.
  • Helpful support from specific Amazon representatives (e.g., Sonja).
  • Improved delivery times with Amazon’s fulfillment centers.
  • Automation in inventory management and order fulfillment.

Common Concerns

  • Frequent delays in shipping and order deliveries.
  • Poor support services and lack of timely responses from Amazon.
  • Issues with SKU mapping and inventory visibility.
  • Mismanagement of inventory and incorrect order processing.
  • Failure to prioritize MCF orders over Amazon FBA orders.
  • Lack of customer contact information in MCF Orders.

Final Thoughts

The "Amazon MCF: US Fulfillment" app offers excellent integration with Shopify and provides notable advantages in order processing efficiency and cost savings. However, customer feedback highlights major concerns about delayed deliveries and inadequate support. While the app works well for many, businesses experiencing high customer service demands or requiring precise delivery timelines may encounter challenges. Overall, the app is useful for those looking for a cost-effective fulfillment option, but understanding the limitations and potential issues is crucial for effective adoption.

Ziwi

Nov 03, 2024  on Shopify

Amazon does not care at all about their Amazon MCF customers. They are the lowest priority and Amazon doesn't fulfill our products or give any update to the customer until the last day. Recently, they imported all of our products under the wrong sku. Mistakes are ok, but then they gave us a random date that was 6 weeks out and said they wouldn't even investigate that they were sending our customers the wrong sku until the date passes. So they have been sending incorrect shipments out to our customers and have told us they won't care about that shipment until after the 6 weeks passes. I wouldnt recommend MCF to any business.

Perfect Settings Tableware

Jul 18, 2024  on Shopify

MCF is the worse. They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again. **If you call into support then email someone and you have to wait days for answers. In the mean time your order is still not shipped and when you try to cancel it because they failed to ship on time they will not allow you to cancel the order. This is the repeat problem: They fail to ship on time. The order to your customer will not arrive on time for the wedding, baby reveal, or funeral. So then you have to ship the product yourself by EXPRESS OVERNIGHT and pay hundreds of dollars to keep your promise to your customers. You then have spent all this money and Amazon still will ship THAT original order late and will not allow you to cancel the order. So you have shipped double the order amount and pay both Amazon and on your own for excess shipping charges to get a customers order to them on time. This has happened more times than I can count. IF YOU VALUE your customers on your site or other sales channels DO NOT USE MCF. They do not ship on time, orders do not arrive on time and you CAN NOT rely on them. MCF will not fill the order if an Amazon FBA order is opened at the same time. Amazon FBA takes priority over MCF. Read all the bad reviews online about this mess. I WILL NOT USE MCF ever again. Stick 10 (not strike 3), I'm out and so is MCF. I wish someone would have told me!!!!

ayaecofashion

Jan 22, 2024  on Shopify

We are having major issues with amazon mcf and their warehouses. Be prepared for the folllowing: 1) to lose 20% of your inventory 2) The amazon mcf does not show the inventory from amazon seller platform 3) almost zero responses from Amazon MCF and amazon itself 4) Most likely will lose your a lot of your customers

HirbawiUSA

Nov 14, 2023  on Shopify

The app works as it should. In other words we shouldn't rave when something works like it is designed. What doesn't work though, are Amazon's policies when they lose packages. They can deliver a package to an address that has been demolished. They can deliver packages to next door neighbours, or they can just mark packages as delivered without said delivery. And then when one raises a case they say that oh well according to our policy if it is marked as delivered then we cannot reimburse.

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