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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (993)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Seller Sync

Nov 07, 2024  on Shopify

Mohod did a FANTASTIC job guiding me thru the process. His professionalism NS patience were outstanding.

NeSowok

Nov 07, 2024  on Shopify

I am new to your app but I am amazed at the speed with which I get answers, and it doesn't matter what time of day it is, everything is very fast and the answers are understandable even to an inexperienced user. Thank you for your personal contribution to my start-up

DSCARO

Nov 06, 2024  on Shopify

CedCommerce Amazon Channel is an outstanding tool for any business looking to expand its sales on Amazon. Since I started using it, it has enabled me to manage my product catalog efficiently and sync everything in real-time with Amazon, which is a huge advantage for keeping inventory updated. The platform is intuitive and user-friendly, streamlining the listing and order processes. However, what truly stands out about CedCommerce is their customer support team. Their support has been, without a doubt, one of the best customer service experiences I’ve had. From day one, the team has been available to help with any questions or issues I've encountered. They are patient, understanding, and incredibly thorough in their explanations, ensuring that any issue is resolved quickly and effectively. I highly recommend CedCommerce Amazon Channel, especially for the fantastic support provided by the team—it’s a game-changer!

Emu Comfort

Nov 06, 2024  on Shopify

As an Amazon seller, I've had the pleasure of working with CedCommerce, and I'm impressed with their ability to deliver results. Their team of experts is highly knowledgeable and detail-oriented, making them a valuable asset for any business looking to optimize its Amazon presence. Key Strengths: Deep Amazon Expertise: Their understanding of Amazon's complex algorithms and ever-changing policies is second to none. Data-Driven Approach: They use data analytics to identify opportunities and optimize listings for maximum visibility. Result-Oriented Focus: They're committed to delivering tangible results, such as increased sales and improved rankings. Excellent Customer Support: Their support team is responsive and always willing to go the extra mile. I highly recommend CedCommerce to any Amazon seller who wants to take their business to the next level. Their solutions are tailored to your specific needs, and their team is always ready to provide guidance and support.

Elmundo

Nov 06, 2024  on Shopify

Aanya Srivastava was very nice and thank you for your help

Gifts LA

Nov 05, 2024  on Shopify

I am very happy with the support. Thank you

Desire Btq

Nov 05, 2024  on Shopify

very helpful guided step by step to import products to Amazon. Template feature helps to upload products in bulk.

WesterWerk

Nov 05, 2024  on Shopify

Stop2Shop

Nov 04, 2024  on Shopify

brilliant service helped with my problems quickly and professional

COMEUP AMAZON

Nov 03, 2024  on Shopify

GOOD service

Bety Smart

Oct 29, 2024  on Shopify

excellent app, wonderful customer service guided for for GTIN exemption approval and help me in product upload by Shadab. I recommended the services.

Christmas Trees In The Mail

Oct 27, 2024  on Shopify

I highly recommend this company. Ive used their applications for my etsy, wal mart, and amazon integration. First of all, its an easy to use and effective application. It has everything you need to connect your shopify store. The main reason why i recommend these guys is their customer support. They go above and beyond to take acre of any questions. They take the time to show you all the features and how to use the app efficiently. They are always available if a question arises

Fiorenza

Oct 25, 2024  on Shopify

helpful, and patient very good service Aanya is a great grill :))

Those Flippin Stone Kids

Oct 24, 2024  on Shopify

I use this app to integrate my Shopify store with Amazon. As I am not super technical and don't understand a lot of this stuff, I have had to reach out to support several times. Each time, they are so helpful with answering my questions, walking me through what to do, and even showed me ways to save myself tons of time when uploading my products. Whether I am contacting them via chat, or email, their support team helps me better understand how to resolve the issues that I am facing, and work through them. I highly recommend them!

Peaceloom

Oct 24, 2024  on Shopify

good experience... information is helpful

The Bargain Bloom

Oct 23, 2024  on Shopify

I am very impressed with the service I received while using this app. As a new user, the product knowledge and patience was greatly appreciated. I highly recommend using the Live Chat if you ever need it.

Baby & Pet

Oct 23, 2024  on Shopify

Shadab was amazing. Thank you for your help uploading my first item to amazon! Also he guided me on the excemption approval, I really appreciate that from him!

Duck World

Oct 22, 2024  on Shopify

This is the no.1 app for syncing Shopify to Amazon. It is a bit complicated due to the different amazon regulations and the tonnes of the information that they need. But I chatted to customer service, who were the most helpful customer service ever! Mannu, the customer service agent, guided and helped me, responded quickly and was a real star.

CosmiyaGiftingCo

Oct 22, 2024  on Shopify

The customer service is fantastic! I got someone to answer me within minutes. Even though it is highly depends on who you get, Mannu S was super helpful.

The Chateau

Oct 22, 2024  on Shopify

Currently learning to use the app and the integrate with our Amazon store. Support was really fast and informative. Thank you.

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