Shopify Amazon by CedCommerce App Review: Features & Insights

Customer reviews: CedCommerce Amazon Channel

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (998)

Overall rating

4.6

5

533
4

22
3

5
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7
1

38

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

Outstanding customer support with responsive and knowledgeable staff.
Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
Ease of use with intuitive interface for managing product listings and syncing orders.
Effective bulk upload feature which saves time and effort for merchants.
Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

Occasional technical issues and synchronization errors between Shopify and Amazon.
Encountered complexities with Amazon's requirements, requiring frequent support intervention.
Some users had disappointing experiences with the service, questioning the reliability of the support.
Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Peace Ventures

Sep 19, 2024 on Shopify

I had some issues with uploading my listing products to amazon. And the help team did a great job helping me undestand the problem. I absolutely recommend the app.

Tommy Lee Sparta Merch Store

Sep 19, 2024 on Shopify

Raju was very patient and professional. He answered the questions and explained each category and attribute thoroughly and patiently.

Carnival Kicks

Sep 18, 2024 on Shopify

Raju is extremely helpful and gave great support when starting up the app for us! (:

Manly Bands

Sep 18, 2024 on Shopify

Ankit was fantastic in helping me when I had some trouble. He reconnected my store and spent a lot of time making sure we were set up correctly. Support is fantastic. Thank you!

SunglassGetaway

Sep 17, 2024 on Shopify

Very helpful service from vishal kumar tyagi.

the plant party

Sep 17, 2024 on Shopify

Excellent onboarding! Quick & easy. Thanks to Ankit. I am looking forward to using CEDCommerce!

LADOORA

Sep 16, 2024 on Shopify

Mannu Singh was so helpful, for the first time I got helped by an agent here and managed to upload a product through the system, it felt like a great achievement. Also helped with explaining how syncing and linking works

Awe Sweet Tees

Sep 16, 2024 on Shopify

Fabulous experience. Just what I needed to list my products!

Solei Store

Sep 16, 2024 on Shopify

The app has been very helpful with uploading products to Amazon. Customer service has been great and very attentive. Highly recommend.

Nessie's Treasure

Sep 16, 2024 on Shopify

Great service. I had and issue and they took the time to sort it and more. Friendly and helpful staff.

Sussy Empire

Sep 16, 2024 on Shopify

Good app helpful support

CHIQUE BEAUTY

Sep 15, 2024 on Shopify

Mannu Singh helped me with my linking issue super fast! Loving this app so far :)

Divide Board Shop

Sep 15, 2024 on Shopify

I recommend cedcommerce

Marine Wholesale Supply

Sep 15, 2024 on Shopify

Great Support!

The Wiggles Store

Sep 15, 2024 on Shopify

I would like to give special thanks and appreciation to Mannu who is the best support over Ced team. He's a genuine specialist that really understands the app operation and is able to resolve the issues quickly. He has saved his whole team with his outstanding customer service.

Candles By Ginny

Sep 14, 2024 on Shopify

I was having issues learning to use this platform but the customer service rep Mohd. Shadab Khan was extremely helpful and walked me through the process. I am very satisfied with this service!

GLOEULA

Sep 13, 2024 on Shopify

The assistant is amazing the team is always there to help with any problems

Immortal Grafix

Sep 13, 2024 on Shopify

Raju Sah was amazing and I was very appreciative how quick he was to jump on a call with me to help get this resolved!!!

Silicon Spatulas by Neil

Sep 12, 2024 on Shopify

The customer service from Aanya Srivastava was fantastic. I accomplished what I needed to and I am set to move forward successfully.

Asian Snacks

Sep 11, 2024 on Shopify

Amazing Support. I was trying a competitor's app and they offered no screen sharing support and they tried doing everything through a chat box. I wasted months of subscription with them and once I switched over to CedCommerce they solved all my problems and made everything so much cleared in just 20 mins. Amazing. I am kicking myself for taking so long to switch. Their backend platform is so much more cleared and easier to navigate as well. Highly recommended!!! Also you should have your entire team managed by Mannu Singh. He's your most knowledgeable and best agent. I have spoken with some of them and they aren't all as good. But he's really really clear on how to solve issues. Please have him train your entire team!