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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

The GOAT Urban Style

Aug 27, 2024  on Shopify

Amazing Customer Service! Thank you Mansi

coreey

Aug 27, 2024  on Shopify

He was very patient with me and was extremely helpful!

My Cluck Hut

Aug 27, 2024  on Shopify

So far so good. Customer service has been helpful and concise. As long as functionality is as described, this seems like it's going to be a great addition to our shopify store. Thank you!

Danny's Paw Prints

Aug 27, 2024  on Shopify

Excellent customer service. Very patient

Miyo Kind

Aug 27, 2024  on Shopify

This app is very well put together, even for those like me that aren't intuitively tech-savvy. I've had expected challenges: Today Mannu Singh is helping me extraordinarily! I am so thankful for the awesome support and speedy problem-solving.

myGemma

Aug 27, 2024  on Shopify

CedCommerce's support team is very responsive and able to help with any issues that may arise. The connection between Shopify and Amazon with CedCommerce is pretty seamless and doesn't require a lot of setup, any issues that do arise the customer support team helped with.

H&jodies

Aug 27, 2024  on Shopify

Very quick and prompt with support been using CedCommerce for over a year and support is very good

Strechgear

Aug 27, 2024  on Shopify

Your support has been remarkable. You carefully addressed all my concerns and ensured that everything was managed seamlessly. I'm genuinely impressed by the exceptional quality of service you've provided.

SheaThomé

Aug 27, 2024  on Shopify

Your support has been outstanding. You addressed all my concerns with meticulous attention to detail and ensured everything was handled flawlessly. I'm thoroughly impressed with the exceptional level of service you provided.

Your Best Elf

Aug 26, 2024  on Shopify

Great support in answering questions through some challenging and complex Amazon environment.

JK Hub

Aug 25, 2024  on Shopify

Excellent support from Cedcommerce team! Mr. Shadabkhan guide me step by step to onboard Shopify to Amazon platform. He has a good patience while guiding me. I have a lot of questions, and I made some mistakes, He correct that mistakes for me, and assist me to set up my amazon plateform! thank you!

Maria’s Corner

Aug 25, 2024  on Shopify

Seamless Integration and Exceptional Support!" I’ve been using the CedCommerce Amazon Channel for a few months now, and I couldn’t be happier with the results. The integration between Shopify and Amazon is incredibly smooth, allowing me to effortlessly sync my products and manage orders across both platforms. The interface is intuitive, and the automation features save me so much time. What truly sets CedCommerce apart is their customer support. The team is responsive, knowledgeable, and always ready to help with any issue or question I have. They’ve gone above and beyond to ensure my experience is top-notch. I highly recommend CedCommerce to any seller looking to streamline their e-commerce operations!C’est

AlphaCanineGear

Aug 25, 2024  on Shopify

Outstanding customer service, agent was on hand in minutes and was able to accurately deal with my issue and quickly provided a solution. highly recommend

Robot Smashing League

Aug 25, 2024  on Shopify

Still working on getting all of our products set up, but so far the technical support team has been great to assist.

Viral Stitch Creations

Aug 24, 2024  on Shopify

I have had an outstanding experience with the CedCommerce support team. Their customer service is truly exceptional. Every time I encountered an issue or had a question, their team was quick to respond and provided clear, helpful solutions. They are incredibly knowledgeable and always go the extra mile to ensure everything runs smoothly.

Canvastoria

Aug 23, 2024  on Shopify

Excellent Experience with CedCommerce Amazon Channel I’ve had a fantastic experience using CedCommerce Amazon Channel to manage my listings. The platform is user-friendly and has greatly simplified the process of syncing my products to Amazon. Whenever I had questions or encountered challenges, the support team was always quick to assist. A special mention to Shadab Khan, whose help was invaluable. He provided clear guidance and ensured that my issues were resolved promptly. I highly recommend CedCommerce to any seller looking to streamline their Amazon integration!

Sphinx Stationery

Aug 23, 2024  on Shopify

Great service from the team to get this all set up.

Golden Growth Vitamins

Aug 23, 2024  on Shopify

Support was so helpful! Quick and very clear in communication. Thank you!

Haute Sail

Aug 23, 2024  on Shopify

Mohd Shadab provided great help and quickly got the responses I needed and setup a google meet for us to review.

Pump Peelz

Aug 22, 2024  on Shopify

Excellent job helping us list products on Amazon

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