Reviews: CedCommerce Amazon Channel

Customer reviews: CedCommerce Amazon Channel

Reviews (1,459)

Overall rating

4.8

5

415
4

17
3

4
2

4
1

22

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

Outstanding customer support with responsive and knowledgeable staff.
Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
Ease of use with intuitive interface for managing product listings and syncing orders.
Effective bulk upload feature which saves time and effort for merchants.
Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

Occasional technical issues and synchronization errors between Shopify and Amazon.
Encountered complexities with Amazon's requirements, requiring frequent support intervention.
Some users had disappointing experiences with the service, questioning the reliability of the support.
Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

TapsNThings

Sep 01, 2024 on Shopify

Shadab Khan was really good helping, I will reach out to him if I need more help. Shadab also helped me over the zoom to list my product on Amazon

Pepperina Calzature

Sep 01, 2024 on Shopify

Mannu Singh si è preso cura del problema che riscontrato dimostrandosi molto professionale e capace di risolvere le problematiche e di intuire subito il problema. Grazie!

Reagan Supply

Sep 01, 2024 on Shopify

Mohd helped me get this set up quickly and it works very well. I can easily send my listings straight to Amazon.

KapFlow Tees

Sep 01, 2024 on Shopify

Mansi with support was extremely helpful with getting my templates working again after Amazon made back end changes that broke them. This listing software is such a time saver. We really couldn't do this without CedCommerce.

Moud

Sep 01, 2024 on Shopify

Good experience so far. Nupur S. has been helpful in the process. Will be asking again soon

Keredlisa

Sep 01, 2024 on Shopify

great customer service and great knowledge of the job. customer service agent help resolved my technical issue quickly. I highly recommend

M-Royal Saddles

Aug 31, 2024 on Shopify

Customer service is great. They always available to help to get any situation fixed quick

Wilson Design Group

Aug 31, 2024 on Shopify

Very helpful and patient. Thanks so much for being awesome!!

Dozy Oats

Aug 30, 2024 on Shopify

Just getting started, but seems to be working well - and the online support has been excellent (even on a Saturday afternoon).

Sphinx Cosmetics

Aug 30, 2024 on Shopify

great

Everything Catholic

Aug 29, 2024 on Shopify

Responsive customer service and easy way to start selling your Shopify listed products on Amazon. Would recommend to a friend.

Little Brixton

Aug 29, 2024 on Shopify

Had difficulties uploading - Nupur helped me greatly and talked me through uploading a template step by step, she knew her stuff and helped me every step of the way! Very professional and curtious - very good experience!

Oakland Puzzle Company

Aug 29, 2024 on Shopify

CedCommerce gave me great support when I needed help getting my products ported to my new Amazon store. I ended up needing help on multiple issues and they were very responsive. Thank you!

Relatee

Aug 28, 2024 on Shopify

Nupur is extremely helpful anytime I get an issue. Having someone always ready to assist you with the setup is extremely helpful.

Mel & Eve Shop

Aug 28, 2024 on Shopify

Thank you for your help. I really appreciate your help.

Totally Glam Home Decor

Aug 28, 2024 on Shopify

The team is very helpful handling requests

Universal Ironworks Inc

Aug 28, 2024 on Shopify

Able to get help in writing my templates and submitting product! Thank you

Bluccii

Aug 28, 2024 on Shopify

CedCommerce was very helpful and attentive in helping me get my products listed on Amazon. I've used three other integrations but I could not get the help I needed.

Style of Scandinavia

Aug 28, 2024 on Shopify

Very nice personnel and helpful service to map the products.

Safe prod

Aug 27, 2024 on Shopify

Your support has been nothing short of exceptional Aanya. You addressed all my concerns with great attention to detail and ensured everything was handled perfectly. I’m very impressed with the level of service you provided.