Reviews: CedCommerce Amazon Channel

Customer reviews: CedCommerce Amazon Channel

Reviews (1,459)

Overall rating

4.8

5

415
4

17
3

4
2

4
1

22

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

Outstanding customer support with responsive and knowledgeable staff.
Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
Ease of use with intuitive interface for managing product listings and syncing orders.
Effective bulk upload feature which saves time and effort for merchants.
Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

Occasional technical issues and synchronization errors between Shopify and Amazon.
Encountered complexities with Amazon's requirements, requiring frequent support intervention.
Some users had disappointing experiences with the service, questioning the reliability of the support.
Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Dude Food

Sep 05, 2024 on Shopify

The support was super helpful and easy in getting our products set up & get us selling on amazon. Highly recommend.

My Store

Sep 05, 2024 on Shopify

Practical app, excellent support always quick to respond.

Magic Mushroom Farmer

Sep 04, 2024 on Shopify

The customer service exceeded expectations. Cedcommerce answered all of my questions quickly and helped solve my problems.

Cintura

Sep 04, 2024 on Shopify

CedCommerce Team was a great help.

True International

Sep 04, 2024 on Shopify

Perfect Assistance!

Leaf Culture

Sep 04, 2024 on Shopify

Very good - having used Marketplace connect for 12+ months and then making the move because it simply wasn't up to it, CedCommerce is much better. Yes there's still a few bugs but support is excellent - that's a key diff. Marketplace connect just didn't bother replying in the end, so they lost my business and my recommendation. So if you sell on Amazon and want your products to list correctly, I recommend this app.

Decords

Sep 03, 2024 on Shopify

Great app, and superb customer support. I had more than 10000 errors in the app and I asked for help. Customer support immediately answered me and started to work, they dedicated 3 days to fix them all and in the end, all errors were fixed. Very satisfied with how they are trying to help their customers and how responsive they are. thank you for the app.

Geek Tank Games

Sep 03, 2024 on Shopify

Aanya, your support has been outstanding. You addressed all my concerns with care and ensured everything was handled smoothly. I'm truly impressed by the exceptional quality of service you provided.

Hoodies For All Kind

Sep 03, 2024 on Shopify

Excellent help! I am confident in what CedCommerce services will provide me. I am especially thankful for the help that Mannu has helped me with. I have used other platform services and I feel that CedCommerce is a better fit for me.

JOUJOU

Sep 03, 2024 on Shopify

10/10 customer service.

11 étoiles

Sep 03, 2024 on Shopify

CedCommerce Team has done an amazing job for me and my Shopify products. They were very patience with my request and very helpful!

Golden Turmeric

Sep 03, 2024 on Shopify

Great team, very helpful and app's work well. So good to get decent support these days, well done CedCommerce!

PickleNova Pickleball

Sep 02, 2024 on Shopify

This app is great and the customer service reps have been outstanding helping with the initial process of my listings. I highly recommend this app

Broma

Sep 02, 2024 on Shopify

My concern is fixed right away, I have previous used Marketplace Connect App, but it was messed up. But when I install Cedcommerce app and I'm happy successfully set-up with an amazing support with Mannu.

CobraCore

Sep 02, 2024 on Shopify

Great service! Explained templates - very helpful to upload products in bulk.. Great tool to use.

Willow Boutique

Sep 02, 2024 on Shopify

I love this app and the HELP! Thank you so much!!!

BIG Games

Sep 02, 2024 on Shopify

Great support, fast quick calls. Happy with service

pimpoya

Sep 02, 2024 on Shopify

MUY SERVICIAL Y ATENTOS , RRAPIDOS Y COMPRENCIVOS , GRACIAS

Bali Treasures

Sep 02, 2024 on Shopify

Very Nice app. They solve my error all. I highly recomneded them

Pangea Clothing

Sep 02, 2024 on Shopify

Got it for only some hours and cannot tell much. But the support so far is awesome and gives quick help! Thank you!