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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,459)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Silicon Spatulas by Neil

Sep 12, 2024  on Shopify

The customer service from Aanya Srivastava was fantastic. I accomplished what I needed to and I am set to move forward successfully.

Asian Snacks

Sep 11, 2024  on Shopify

Amazing Support. I was trying a competitor's app and they offered no screen sharing support and they tried doing everything through a chat box. I wasted months of subscription with them and once I switched over to CedCommerce they solved all my problems and made everything so much cleared in just 20 mins. Amazing. I am kicking myself for taking so long to switch. Their backend platform is so much more cleared and easier to navigate as well. Highly recommended!!! Also you should have your entire team managed by Mannu Singh. He's your most knowledgeable and best agent. I have spoken with some of them and they aren't all as good. But he's really really clear on how to solve issues. Please have him train your entire team!

ARS Concepts

Sep 11, 2024  on Shopify

So far my experience has been well! Thank you, Vishal, for all your help!

JK Hub For Kids

Sep 10, 2024  on Shopify

I would like to share the support team at CED Commerce is excellent always responsive, knowledgeable, and incredibly helpful. They go above and beyond to resolve issues quickly, providing clear guidance and personalized assistance. Their dedication ensures smooth operations and makes the entire experience seamless and stress-free. thanks a lot for assisting at the beginning level!

PandoraJGifts

Sep 10, 2024  on Shopify

Great service by CED Commerce Team.

Sixmezy Ventures LLC

Sep 10, 2024  on Shopify

Great service, very helpful

Movement Made

Sep 10, 2024  on Shopify

Great customer support! Fast and efficient

sjostrandcoffee

Sep 10, 2024  on Shopify

The support I get from the people @CedCommerce is simply amazing! Always takes the extra time to make sure everything is working. In-app chat is also super convenient! Would give more stars if I could

Tambia Coffee

Sep 09, 2024  on Shopify

CedCommerce is a very useful tool that helps me link Amazon with Shopify. I had some issues with the set up initially but the customer services was very helpful and helped me sort it out very quickly and kindly. really appreciated their help. Thank you Mansi!

GonishMarket

Sep 09, 2024  on Shopify

Mannu is a great tech person, he is helping me understand the ced app and has taken the time to show me step by step how to upload on Amazon

KLA Lets Shop

Sep 08, 2024  on Shopify

I am so happy that I was able to get a live person to walk me through the process, he was very helpful!!!!

Drink LP5*

Sep 08, 2024  on Shopify

CEDCommerce team was extremely helpful and patient. I am looking forward to dealing with him again

Big Poppa Smokers

Sep 08, 2024  on Shopify

Great experience, we've been using the CedCommerce Amazon Channel for a few months now, and compared to how difficult Amazon makes integrations this is a breath of fresh air, there's been a few small issues here and there but support always comes through fairly quickly to help resolve those, it's always a pleasure to talk to folks like Ankit which has been an great resource tackling any issues or questions.

SOLDAT.FR

Sep 08, 2024  on Shopify

SAV au top et très disponible. Application compliqué à utiliser et non traduite

Intl-Peepultree

Sep 08, 2024  on Shopify

Aanya, your support has been exceptional. You thoroughly addressed all of my concerns and ensured everything was resolved smoothly. I'm genuinely impressed by the high level of service you provided.

Evoluderm

Sep 08, 2024  on Shopify

Great app and excellent technical and customer service. Very quick responses and they are very efficient! I highly recommend it.

coreey

Sep 08, 2024  on Shopify

I had a great experience. Mannu was very helpful and reassured me i was on the right path.

Asian Snacks

Sep 07, 2024  on Shopify

Amazing Support. I was trying a competitor's app and they offered no screen sharing support and they tried doing everything through a chat box. I wasted months of subscription with them and once I switched over to CedCommerce they solved all my problems and made everything so much cleared in just 20 mins. Amazing. I am kicking myself for taking so long to switch. Their backend platform is so much more cleared and easier to navigate as well. Highly recommended!!!

VacationGrabs

Sep 07, 2024  on Shopify

Raju was very helpful with answering all of my questions and explaining how linking to amazon works. He gave me a lot of good info to take action on in a very clear and understandable way. Thanks!

Yala store

Sep 06, 2024  on Shopify

Mohd Shadab is great helpful , he helped me a lot and he was very patient with me. and go with me step by step how to sync my product to amazon . i am very happy with wonderful customer service Mohd Shadab :) 10/10

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