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Customer reviews: Alia: Email & SMS Popups

Develop by Alia

Reviews (115)

Overall rating
4.9

What Merchants Think

Merchants have overwhelmingly positive feedback for "Alia: Email & SMS Popups". Users praise the app for its significant impact on conversion rates and customer engagement. Many reviews highlight the app's unique approach to blending education with promotional popups, which not only increases sign-ups but also enhances the customer's understanding of the brand. Additionally, the exceptional customer support provided by the Alia team, particularly their responsiveness and willingness to help, receives high accolades from many merchants.

Key Strengths

  • Significant increase in conversion rates and average order values (AOV).
  • Effective in educating customers about the brand and products.
  • Seamless integration and ease of use.
  • Exceptional customer support and responsiveness.
  • Customizable and interactive popups that enhance user engagement.

Common Concerns

  • A few users mentioned initial setup hiccups, particularly with specific integrations.
  • Users noted a learning curve in fully leveraging all features of the app.

Final Thoughts

Overall, "Alia: Email & SMS Popups" is highly valued by merchants for its innovative approach to customer interaction through educational popups. While there are minor concerns about integration and learning to use all features effectively, the app's benefits in boosting engagement and conversions far outweigh these drawbacks. The supportive and responsive team behind Alia further enhances its positive reception, making it an essential tool for e-commerce businesses looking to improve their signup and conversion metrics.

Hummii Snacks

Aug 21, 2024  on Shopify

The team is super responsive & adaptive to what their customers are saying. Alia’s popups have helped grow our email list + increased CVR & AOV for the customers that go thru the flow. We’ve also been able to gather incredible data on retail demand + future flavors our audience wants to see next!

ICON Nutrition

Aug 21, 2024  on Shopify

Still getting to grips with all the things it can do however, everything we have used it for so far has been great and the customer support has also been amazing. Can't fault them at all and would recommend.

Soapbox

Aug 19, 2024  on Shopify

We love what Alia has done for our site! In less than a month, our popup's conversion rate has more than doubled, and we've been able to teach our customers more about what makes our brand unique. The segmentation survey at the end is also incredibly valuable, as we can give our customers a more personalized experience based on their interests. Finally, the support has been top-notch. Can't wait to be along for the ride with this great team as they continue to innovate!

Freshfield

Aug 19, 2024  on Shopify

Within the first week, website conversion rates double, AOV went up, our email list is growing again and most importantly, customers are learning about our mission-driven brand in a way that never happened before. So stoked for Cory and his team; they've build a great product and I'm excited to see other ways we can use Alia to grow our brand.

Varalife®

Aug 19, 2024  on Shopify

The team at Alia are truly helpful and their app has been a game changer in terms of our conversions and retention marketing. With improved sign up rates and conversion rates, one can easily expect a 5x ROI at least on their investment. Looking forward to collaborate with Alia more!

Tease Tea & Wellness Blends

Aug 18, 2024  on Shopify

After just one month of using Alia we could not be happier with the results we're already seeing! Such an ingenious design & app. We love the integration to tell customers a little more about our brand in an easy to digest way. Could not recommend Alia enough!

BASBAS

Aug 18, 2024  on Shopify

I was heartbroken when Amped decided to drop support for Klaviyo but after 1 month of using Alia, I don't miss it. This is just way better. The email captures receive the same capture rate and that additional education component gets people to buy right away. It's really the best of all worlds at a fraction of the price. We're staying with Alia!

JazzUpCo

Aug 16, 2024  on Shopify

My experience with ALIA has been amazing. While there were some hiccups in integrating with Attentive, Cory was super helpful in in some workarounds that helped us get things set up right eventually. Cory's response is like never experienced before, lightning fast, and even during weekends. Work ethic like I have never seen before. The results speak for themselves, sign up rates have gone up, conversion rates as well. I can't recommend this app enough!

Watches by Andrew

Aug 15, 2024  on Shopify

So far my experience with the Alia app and Shaan, the co-founder, has been nothing short of amazing. Shaan's dedication and service to his customers is alone worthy of a 5-star review. Set up was seamless and Shaan's guidance through video call and email have been fantastic. Not only that, the they actually help you set up an initial pop up and lesson campaign for you based on their best practices! I'm looking forward to seeing the results of the app as I test it out on my website. Don't hesitate to try out the app and see for yourself!

Crane Wellness

Aug 15, 2024  on Shopify

This app is great! It has improved customer interaction and time spent on the site, as well as helped conversions. Customer service for the app is great. Love the quiz aspect and it's helping us grow segmented email lists for specific customer interests. Overall, highly recommend this for any e-commerce cpg brand!

Sante Grace

Aug 15, 2024  on Shopify

What an interesting and obvious idea that none of us thought of. We all know an educated customer is a customer that buys. Alia helps us differentiate our brand from other stores. The pop up acts like a sales person greeting clients at the front door. Genuis.

Epic Watch Bands

Aug 14, 2024  on Shopify

Alia has been a game-changer for us! After making the switch from Klaviyo, we've seen a 30% increase in email sign-ups, and our conversion rates have skyrocketed, with the Learn feature driving a 4x boost. The impact has been truly remarkable, and their customer service is top-notch as well!

House by JSD

Aug 14, 2024  on Shopify

We were looking for a way to improve the average pop up with helping the shopper learn more about us. This app has been a great solution allowing us to tell a little more of our story and connect with customers on a different level. We have a 96% collection rate for email/phone collection on the popup, and conversion to purchase is at over 14%, our previous pop up converted under 2% to purchases. We'll see how this stands long term, but it seems so promising. I like being able to add different pop ups in the future targeting different segments mining for more data, and getting a stronger connection with our customers. Also, we love the ability to add polls that we can connect with Klaviyo to get info and add contacts into segments. Beyond the app, support has been top notch. I can't talk positively about the guys and their app! A++++++

Cancha

Aug 14, 2024  on Shopify

Alia is revolutionizing signup forms and experiences with engaging, story-led content. We previously used Amped but switched to Alia when we found out Amped was being acquired by Mailchimp. It turned out to be a great decision! Alia not only increased our signup rate significantly, but our subscribers are also more engaged. We're excited to see what they come up with next!

onewith

Aug 12, 2024  on Shopify

What sets Alia apart is not just its powerful features but the amazing founding team behind it. Their dedication and support make all the difference, and it’s clear they genuinely care about their users. For our brand, which requires a significant amount of customer education, Alia has been a total win. The app is intuitive, effective, and customizable to our unique needs, allowing us to engage with our customers in meaningful ways. We couldn't be happier with the product or the team, and we highly recommend Alia to any Shopify store looking to elevate their customer interactions (and work with an awesome team, while you're at it.)

EkSoftware

Aug 12, 2024  on Shopify

We have been using Klaviyo for pop-ups for a while, and sign-ups were 0.8%. However, we took a chance with Alia to test things out, and so far, sign-ups and engagement have almost doubled. I've worked closely with Cory; he is one of the best you can ever ask for. In the age of AI, it's very rare to get founders working with you closely and always proactive in giving feedback and outlining the tests. If you're looking for a pop maestro tool, then Alia should be it.

Just Tall

Jul 12, 2024  on Shopify

Let the results do the talking: 45.6% sign-up rate (% of pop-up click leading to email collection). 42.4% conversion rate (% of emails collected resulting in orders). Never ever thought that was possible, but Alia is an extremely well thought out app with lightning fast customer support. What we especially like : Great for brand education and story telling in the form of short, snappy lessons in a learn more, earn more discount format. Highly customisable with the option to add images and video to the popup. Very asthetically pleasing. Paragraphs and images transition into view gradually with animated progress bars so the user knows the interaction cost. Ability to add multiple choice survey questions for actionable data. No tacky, cheap features like 'spin the wheel'. Automated, instant and time-sensitive discount codes. Option for pop-up to appear as a small floating CTA button only. No annoying in your face window disrupting the browsing experience. All in all, a great app. One of only 5 front end apps we use on our store. That's how choosy we are.

Scently

Jul 10, 2024  on Shopify

Founders Cory and Shaan provide outstanding support super quickly and take the time to understand what you need. I've had suggestion that they've taken and implemented SAME-DAY. I repeat, SAME-DAY. That is unheard of in the saas world and I feel incredibly lucky to have gotten to know them at this early stage before they 'make it big' -- if oyu know what's good for you, sign up now! [this is not a sponsored review, this is just what a huge customer fan has to say about them]

Mindhoney

Jul 08, 2024  on Shopify

Implementing Alia on our website has been a game-changer for first-time conversion, popup data collection, and product education. The lessons feature has played a major role in educating our customer's on product benefits and brand story - While also offering multi-discount code rewards for increased new customer conversion. Highly recommend ALIA is you're looking to optimize your popup and educate potential new customers.

Manzuri

Jul 01, 2024  on Shopify

Alia calls itself a popup tool but it's totally selling itself short. We installed Alia because we wanted to increase our popup fill%. Simple ask, right? Our popup fill increased from 4% too 11% - hurrayy. but that's not even the best part. here are other improvement we tracked: 1. our AOV (for first purchases) increased from $40 to $60. 2. our website conversion rate went from 2.8% to 3.2% (validated over 30+ days) 3. revenue per (subscribed) user increased from $2 to $7 (WILD) 4. Time taken for a newly subscribed user to make a purchase went from 7 days to 3 days. We recorded our highest ever Klaviyo revenue till date (we're a 4 year old brand and this is OFF SEASON for us). I am now a big-time Alia fanboy and would recommend them to all D2C stores.

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