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Customer reviews: Alia: Email & SMS Popups

Develop by Alia

Reviews (115)

Overall rating
4.9

What Merchants Think

Merchants have overwhelmingly positive feedback for "Alia: Email & SMS Popups". Users praise the app for its significant impact on conversion rates and customer engagement. Many reviews highlight the app's unique approach to blending education with promotional popups, which not only increases sign-ups but also enhances the customer's understanding of the brand. Additionally, the exceptional customer support provided by the Alia team, particularly their responsiveness and willingness to help, receives high accolades from many merchants.

Key Strengths

  • Significant increase in conversion rates and average order values (AOV).
  • Effective in educating customers about the brand and products.
  • Seamless integration and ease of use.
  • Exceptional customer support and responsiveness.
  • Customizable and interactive popups that enhance user engagement.

Common Concerns

  • A few users mentioned initial setup hiccups, particularly with specific integrations.
  • Users noted a learning curve in fully leveraging all features of the app.

Final Thoughts

Overall, "Alia: Email & SMS Popups" is highly valued by merchants for its innovative approach to customer interaction through educational popups. While there are minor concerns about integration and learning to use all features effectively, the app's benefits in boosting engagement and conversions far outweigh these drawbacks. The supportive and responsive team behind Alia further enhances its positive reception, making it an essential tool for e-commerce businesses looking to improve their signup and conversion metrics.

NOOMA

Apr 22, 2025  on Shopify

Alia has been great: product and support. As a premium product, customer education is critical, so Alia's functionality is amazing. Highly recommended!

Bibado

Apr 10, 2025  on Shopify

We love Alia. Great way for us to find the balance between educating prospective customers about our brand and our products, and offering an initial order incentive. Since using Alia vs other more basic pop-ups, our stats have increased at every level of our funnel from initial form interaction and submission through to conversion rate and AOV, while also offering a better customer experience and landing more of the messages which we would otherwise to communicate through people's limited attention to product page information

Zulay Kitchen

Apr 07, 2025  on Shopify

Alia is by far the best pop-up app I’ve used. It has everything I need –solid analytics, real A/B testing that actually works, fast load times, and tons of customization options. It just runs smoothly and does exactly what you want it to do without any hassle. What really stands out is the support team. They go above and beyond to make sure everything is working the way it should. They’re super responsive and genuinely helpful, which makes a huge difference. If you’re looking for a pop-up tool that’s powerful, easy to use, and backed by a great team, Alia is the one to go with.

Senzu Health

Apr 07, 2025  on Shopify

Alia Popups is a great tool for Shopify stores that want to engage customers and boost sales. It creates fun, interactive popups that let businesses share their brand story and offer rewards like discounts. The customization options are amazing, allowing stores to match the popups to their style with colors, text styles, and videos. Another awesome feature is how Alia collects data through surveys and email/SMS sign-ups, helping my store understand our customers. Tools like A/B testing make it easy to improve popup performance, and I have seen big increases in sales and email sign-ups. The customer support team is also fast and helpful. Rojen support is the best!

Creepers Socks

Apr 01, 2025  on Shopify

100% worth it. Alia more than doubled our sign up rate to about a 25% opt-in rate , making a huge difference for our list growth and overall growth. It was easy to set up and fantastic support for refining our offer and pop-up through a/b testing. If you're spending money to send traffic to your website - Alia is a must if you want to make the most of that.

Fontana Forni USA

Mar 19, 2025  on Shopify

Alia has been a game changer! They increased our opt in by 3x+!. Amazing team to work with. Really nice people super knowledgable, and committed to our success. What more can you ask for!

Rejuvia

Mar 12, 2025  on Shopify

Best pop up app out there - nearly tripled our sign up rate and is making a positive impact on CAC. Highly suggest adding it to your store. great team too with wonderful support.

Private Label

Feb 19, 2025  on Shopify

It's hands down the best pop-up app in existence. I tried the native Klaviyo and Postcript pop-up features with some success. Once Alia was integrated, we saw a 5X increase in the acquisition of email and SMS. Currently using the managed service for A/B testing to squeeze the most out of this app. Worth every penny.

Arcadia

Feb 06, 2025  on Shopify

I see why there are 104 5-star reviews and nothing else below that. Alia is the best SAAS company I've ever worked with... Took our sign up rate from 3.4% to 14.9% with increased AOV. Pricing is extremely fair and the results speak for themselves. The customer support team is great and helped us make edits, and get up and running in like 5 mins. If you collect email/sms on your website -- use Alia

Tired & Wired Coffee

Nov 29, 2024  on Shopify

so far great customer service experience working with ceo on saturday nights updating pop ups is really nice to see

Dukhni - Islamic Scents of Arabia الروائح الإسلامية العربية (UK)

Sep 16, 2024  on Shopify

Alia has been a great addition to our website. We've seen a clear increase in conversions on Dukhni in the UK since we started and have now implemented Alia in other geos as well. Cory and Shaan have been fantastic—always supportive, quick to respond, and proactive in helping us plan our next steps to keep improving. The integration was smooth and has really improved our site’s performance. Whenever we need help, a quick email to them gets us fast and effective solutions. We're looking forward to bigger growth through Alia in the days to come.

ANDI

Sep 09, 2024  on Shopify

Alia has been great for us! We have a line that benefits a ton from product knowledge and this is such a fun way to do it.

Bhumi Organic LLC - US

Sep 05, 2024  on Shopify

Installing the Alia app has been game changing for us - superb opt in rates with increased purchases. The support from the team has been amazing - very helpful and responsive. I would highly recommend using Alia, especially if you wish to build a brand and story tell to your new customers. Well done!

Kahawa 1893

Sep 04, 2024  on Shopify

It's challenging to create and managae a brand that people fall in love with, but so important for standing out amongst the crowd! We love how Alia makes brand education front-and-center on our site, not buried in "About Us" page. Alia has been great for engaging with cold site traffic who might otherwise bounce, and we capture valuable data that helps inform our product development and marketing efforts.

MARIEMUR

Sep 03, 2024  on Shopify

Based on my decade of eCommerce experience, this solution delivers the most value compared to the alternatives I've seen. It's the top performer so far.

Bleubird

Sep 02, 2024  on Shopify

I have only started using Alia on my store and so far the early signs are very positive. Being able to tell the brand story and ethos is extremely important, especially for winning returning customers early on. Alia solves this problem and the customer support with their team is second to none.

Snooza Pet Products

Sep 01, 2024  on Shopify

Not only does Alia gamify the sign up process and give us an opportunity to inform new visitors of the benefits of Snooza Dog Beds, the service from Alia has been second to none. Would highly recommend this app.

Solace Bands

Aug 28, 2024  on Shopify

We have had a great experience with Alia so far and recommend anyone that is considering it to try it out. They have some of the best customer support I have ever experienced and they will do all the heavy lifting in getting your pop ups set up. We have already seen improvement from our old klayvio popups, and are excited to keep improving it with all the features they offer.

Rootine

Aug 22, 2024  on Shopify

Alia has been a great addition to our site. The onboarding experience was smooth, and their customer service really stood out—they took the time to get to know our brand and helped us create content that really connects with our audience. They also gave us solid advice on our messaging and offers. Plus, whenever we had questions, they were super quick to respond. Overall, it’s been a positive experience, and we've seen a noticeable boost in engagement since using the app.

Wear Lark

Aug 21, 2024  on Shopify

1. I love the product. Making customers "earn" their discount by learning about what makes our brand special is a great idea. We've seen solid adoption from our customers. 2. The team is fantastic. They walked me through how to create the best flows, run tests, and properly position the popups on my website. When I was doing things that went against what they've found are best practice, they even reached out proactively and helped me adjust.

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