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Customer reviews: Alia: Email & SMS Popups

Develop by Alia

Reviews (105)

Overall rating
5

What Merchants Think

Merchants have overwhelmingly positive feedback for "Alia: Email & SMS Popups". Users praise the app for its significant impact on conversion rates and customer engagement. Many reviews highlight the app's unique approach to blending education with promotional popups, which not only increases sign-ups but also enhances the customer's understanding of the brand. Additionally, the exceptional customer support provided by the Alia team, particularly their responsiveness and willingness to help, receives high accolades from many merchants.

Key Strengths

  • Significant increase in conversion rates and average order values (AOV).
  • Effective in educating customers about the brand and products.
  • Seamless integration and ease of use.
  • Exceptional customer support and responsiveness.
  • Customizable and interactive popups that enhance user engagement.

Common Concerns

  • A few users mentioned initial setup hiccups, particularly with specific integrations.
  • Users noted a learning curve in fully leveraging all features of the app.

Final Thoughts

Overall, "Alia: Email & SMS Popups" is highly valued by merchants for its innovative approach to customer interaction through educational popups. While there are minor concerns about integration and learning to use all features effectively, the app's benefits in boosting engagement and conversions far outweigh these drawbacks. The supportive and responsive team behind Alia further enhances its positive reception, making it an essential tool for e-commerce businesses looking to improve their signup and conversion metrics.

Arcadia

Feb 06, 2025  on Shopify

I see why there are 104 5-star reviews and nothing else below that. Alia is the best SAAS company I've ever worked with... Took our sign up rate from 3.4% to 14.9% with increased AOV. Pricing is extremely fair and the results speak for themselves. The customer support team is great and helped us make edits, and get up and running in like 5 mins. If you collect email/sms on your website -- use Alia

Tired & Wired Coffee

Nov 29, 2024  on Shopify

so far great customer service experience working with ceo on saturday nights updating pop ups is really nice to see

Dukhni - Islamic Scents of Arabia الروائح الإسلامية العربية (UK)

Sep 16, 2024  on Shopify

Alia has been a great addition to our website. We've seen a clear increase in conversions on Dukhni in the UK since we started and have now implemented Alia in other geos as well. Cory and Shaan have been fantastic—always supportive, quick to respond, and proactive in helping us plan our next steps to keep improving. The integration was smooth and has really improved our site’s performance. Whenever we need help, a quick email to them gets us fast and effective solutions. We're looking forward to bigger growth through Alia in the days to come.

ANDI

Sep 09, 2024  on Shopify

Alia has been great for us! We have a line that benefits a ton from product knowledge and this is such a fun way to do it.

Bhumi Organic LLC - US

Sep 05, 2024  on Shopify

Installing the Alia app has been game changing for us - superb opt in rates with increased purchases. The support from the team has been amazing - very helpful and responsive. I would highly recommend using Alia, especially if you wish to build a brand and story tell to your new customers. Well done!

Kahawa 1893

Sep 04, 2024  on Shopify

It's challenging to create and managae a brand that people fall in love with, but so important for standing out amongst the crowd! We love how Alia makes brand education front-and-center on our site, not buried in "About Us" page. Alia has been great for engaging with cold site traffic who might otherwise bounce, and we capture valuable data that helps inform our product development and marketing efforts.

MARIEMUR

Sep 03, 2024  on Shopify

Based on my decade of eCommerce experience, this solution delivers the most value compared to the alternatives I've seen. It's the top performer so far.

Bleubird

Sep 02, 2024  on Shopify

I have only started using Alia on my store and so far the early signs are very positive. Being able to tell the brand story and ethos is extremely important, especially for winning returning customers early on. Alia solves this problem and the customer support with their team is second to none.

Snooza Pet Products

Sep 01, 2024  on Shopify

Not only does Alia gamify the sign up process and give us an opportunity to inform new visitors of the benefits of Snooza Dog Beds, the service from Alia has been second to none. Would highly recommend this app.

Solace Bands

Aug 28, 2024  on Shopify

We have had a great experience with Alia so far and recommend anyone that is considering it to try it out. They have some of the best customer support I have ever experienced and they will do all the heavy lifting in getting your pop ups set up. We have already seen improvement from our old klayvio popups, and are excited to keep improving it with all the features they offer.

Rootine

Aug 22, 2024  on Shopify

Alia has been a great addition to our site. The onboarding experience was smooth, and their customer service really stood out—they took the time to get to know our brand and helped us create content that really connects with our audience. They also gave us solid advice on our messaging and offers. Plus, whenever we had questions, they were super quick to respond. Overall, it’s been a positive experience, and we've seen a noticeable boost in engagement since using the app.

Wear Lark

Aug 21, 2024  on Shopify

1. I love the product. Making customers "earn" their discount by learning about what makes our brand special is a great idea. We've seen solid adoption from our customers. 2. The team is fantastic. They walked me through how to create the best flows, run tests, and properly position the popups on my website. When I was doing things that went against what they've found are best practice, they even reached out proactively and helped me adjust.

Hummii Snacks

Aug 21, 2024  on Shopify

The team is super responsive & adaptive to what their customers are saying. Alia’s popups have helped grow our email list + increased CVR & AOV for the customers that go thru the flow. We’ve also been able to gather incredible data on retail demand + future flavors our audience wants to see next!

ICON Nutrition

Aug 21, 2024  on Shopify

Still getting to grips with all the things it can do however, everything we have used it for so far has been great and the customer support has also been amazing. Can't fault them at all and would recommend.

Soapbox

Aug 19, 2024  on Shopify

We love what Alia has done for our site! In less than a month, our popup's conversion rate has more than doubled, and we've been able to teach our customers more about what makes our brand unique. The segmentation survey at the end is also incredibly valuable, as we can give our customers a more personalized experience based on their interests. Finally, the support has been top-notch. Can't wait to be along for the ride with this great team as they continue to innovate!

Freshfield

Aug 19, 2024  on Shopify

Within the first week, website conversion rates double, AOV went up, our email list is growing again and most importantly, customers are learning about our mission-driven brand in a way that never happened before. So stoked for Cory and his team; they've build a great product and I'm excited to see other ways we can use Alia to grow our brand.

Varalife®

Aug 19, 2024  on Shopify

The team at Alia are truly helpful and their app has been a game changer in terms of our conversions and retention marketing. With improved sign up rates and conversion rates, one can easily expect a 5x ROI at least on their investment. Looking forward to collaborate with Alia more!

Tease Tea & Wellness Blends

Aug 18, 2024  on Shopify

After just one month of using Alia we could not be happier with the results we're already seeing! Such an ingenious design & app. We love the integration to tell customers a little more about our brand in an easy to digest way. Could not recommend Alia enough!

BASBAS

Aug 18, 2024  on Shopify

I was heartbroken when Amped decided to drop support for Klaviyo but after 1 month of using Alia, I don't miss it. This is just way better. The email captures receive the same capture rate and that additional education component gets people to buy right away. It's really the best of all worlds at a fraction of the price. We're staying with Alia!

JazzUpCo

Aug 16, 2024  on Shopify

My experience with ALIA has been amazing. While there were some hiccups in integrating with Attentive, Cory was super helpful in in some workarounds that helped us get things set up right eventually. Cory's response is like never experienced before, lightning fast, and even during weekends. Work ethic like I have never seen before. The results speak for themselves, sign up rates have gone up, conversion rates as well. I can't recommend this app enough!

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